Group Reservations Coordinator Job at Marriott Bonvoy (Brisbane)

Job Description

W Brisbane located at 81 North Quay, Brisbane City is hiring a Full Time Reservations Agent. You will play an integral role in giving guests efficient service and recognition whether this be directly with the guest or liaising between third party booking services.

Job Responsibility

Anticipate guest accommodation requirements and offer prompt and efficient service
Monitor and complete reports on a daily basis, which indicate both productivity of reservations and room night production
Manage Room Type availability and inventory on a daily basis
Communicate any events or issues that may have a direct affect to hotels operations and profitability
Maintain and update Hotel PMS to accurately track account productivity and regular guest activity
Be pro-active in making suggestions for the increased room revenue and room night production
Monitor no shows and ensure that details are correct so there is as little inconvenience caused to the guest
Create and maintain a team environment including all Front Office Talent, ensuring that they are trained in the Reservations process

Requirements

Anticipate guest accommodation requirements and offer prompt and efficient service
Monitor and complete reports on a daily basis, which indicate both productivity of reservations and room night production
Manage Room Type availability and inventory on a daily basis
Communicate any events or issues that may have a direct affect to hotels operations and profitability
Maintain and update Hotel PMS to accurately track account productivity and regular guest activity
Be pro-active in making suggestions for the increased room revenue and room night production
Monitor no shows and ensure that details are correct so there is as little inconvenience caused to the guest
Create and maintain a team environment including all Front Office Talent, ensuring that they are trained in the Reservations process

What we offer

Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
Discounts on food & beverage across all our hotels
Recognition programs to keep you motivated
Wellbeing & mindfulness programs to ensure you stay healthy
Employee Assistance Program

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Group Reservations Coordinator

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