CrawlJobs Logo

Group Reservations Coordinator

https://www.marriott.com Logo

Marriott Bonvoy

Location Icon

Location:
Australia , Brisbane

Category Icon
Category:
Hospitality and Tourism

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

W Brisbane located at 81 North Quay, Brisbane City is hiring a Full Time Reservations Agent. You will play an integral role in giving guests efficient service and recognition whether this be directly with the guest or liaising between third party booking services.

Job Responsibility:

  • Anticipate guest accommodation requirements and offer prompt and efficient service
  • Monitor and complete reports on a daily basis, which indicate both productivity of reservations and room night production
  • Manage Room Type availability and inventory on a daily basis
  • Communicate any events or issues that may have a direct affect to hotels operations and profitability
  • Maintain and update Hotel PMS to accurately track account productivity and regular guest activity
  • Be pro-active in making suggestions for the increased room revenue and room night production
  • Monitor no shows and ensure that details are correct so there is as little inconvenience caused to the guest
  • Create and maintain a team environment including all Front Office Talent, ensuring that they are trained in the Reservations process

Requirements:

  • Anticipate guest accommodation requirements and offer prompt and efficient service
  • Monitor and complete reports on a daily basis, which indicate both productivity of reservations and room night production
  • Manage Room Type availability and inventory on a daily basis
  • Communicate any events or issues that may have a direct affect to hotels operations and profitability
  • Maintain and update Hotel PMS to accurately track account productivity and regular guest activity
  • Be pro-active in making suggestions for the increased room revenue and room night production
  • Monitor no shows and ensure that details are correct so there is as little inconvenience caused to the guest
  • Create and maintain a team environment including all Front Office Talent, ensuring that they are trained in the Reservations process
What we offer:
  • Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
  • Discounts on food & beverage across all our hotels
  • Recognition programs to keep you motivated
  • Wellbeing & mindfulness programs to ensure you stay healthy
  • Employee Assistance Program

Additional Information:

Job Posted:
May 03, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
Marriott Bonvoy - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Group Reservations Coordinator

Sales and Group Rooms Coordinator

We are seeking an enthusiastic and detail-oriented Sales and Group Rooms Coordin...
Location
Location
United States , Vail
Salary
Salary:
60000.00 - 65000.00 USD / Year
thesebastianvail.com Logo
The Sebastian - Vail - A Timbers Resort
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or equivalent
  • bachelor’s degree in hospitality, business, or related field is a plus
  • previous experience in hotel sales, group reservations, or a similar role is preferred
  • strong organizational and time-management skills
  • excellent interpersonal and communication skills
  • proficient in MS Office applications and familiarity with hotel management software
  • ability to multitask and adapt to changing priorities in a dynamic environment
  • strong problem-solving skills and attention to detail
Job Responsibility
Job Responsibility
  • Facilitate group room reservations and bookings, ensuring accuracy and attention to detail
  • collaborate with the sales team to provide outstanding service to clients and guests
  • manage and maintain group account files, tracking all agreements, dates, and relevant information
  • communicate effectively with other departments to ensure seamless execution of group events and reservations
  • assist with sales activities, including preparing proposals and contracts for group bookings
  • respond to client inquiries and resolve issues promptly and professionally
  • support the sales team with administrative tasks, including report generation, data entry, and record maintenance
  • ensure compliance with all company policies and procedures related to sales and room bookings
What we offer
What we offer
  • Free onsite shift parking
  • discounted F&B, Spa Treatments & Retail up to 40% off
  • 401K with Match
  • PTO for Full Time Year Round up to 4 weeks a year
  • wellness bonus if worked through full season until ski area closing
  • full benefits such as Medical, Dental, Vision, LTD/STD, Life, Accident, Critical Illness, Hospital Insurance
  • free onsite Chef prepared employee dining room with hot meals and salad bar
  • Fulltime
Read More
Arrow Right

Groups & Transient Coordinator

Process reservation requests, changes, and cancellations. Identify guest needs, ...
Location
Location
South Africa , Durban Umhlanga
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • At least 2 years of related work experience in a similar role
Job Responsibility
Job Responsibility
  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail
  • Identify guest reservation needs and verify availability
  • Explain guarantee, special rate, and cancellation policies
  • Accommodate and document special requests
  • Answer questions about property facilities/services
  • Follow sales techniques to maximize revenue
  • Communicate VIP reservation information
  • Input and access data in reservation system
  • Oversee accuracy of room blocks and reservations
  • Input group rooming lists using reservation systems
What we offer
What we offer
  • Equal opportunity employer
  • Valued and celebrated unique backgrounds
  • Non-discrimination policy
  • Personalized service experience
  • Global team environment
  • Fulltime
Read More
Arrow Right

Events Groups Coordinator

The Events Groups Coordinator is responsible for processing reservation requests...
Location
Location
Jordan , Dead Sea
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • At least 1 year of related work experience
  • No supervisory experience
  • No license or certification required
Job Responsibility
Job Responsibility
  • Process all reservation requests, changes, and cancellations
  • Identify guest reservation needs
  • Verify availability of room type and rate
  • Explain guarantee, special rate, and cancellation policies
  • Accommodate and document special requests
  • Answer questions about property facilities/services and room accommodations
  • Follow sales techniques to maximize revenue
  • Communicate information regarding designated VIP reservations
  • Input and access data in reservation system
  • Respond to challenges for accommodating rooming requests
What we offer
What we offer
  • Training, development, recognition
  • Holistic well-being focus
  • True camaraderie with a diverse group of co-workers
  • Luxury environment
  • Fulltime
Read More
Arrow Right

Group Housing Coordinator

Group Housing Coordinator position at W Atlanta Downtown responsible for process...
Location
Location
United States , Atlanta
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • At least 1 year of related work experience
  • No supervisory experience required
  • No license or certification required
Job Responsibility
Job Responsibility
  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail
  • Identify guest reservation needs and verify availability
  • Explain guarantee, special rate, and cancellation policies
  • Accommodate and document special requests
  • Answer questions about property facilities/services
  • Follow sales techniques to maximize revenue
  • Communicate VIP reservation information
  • Input and access data in reservation system
  • Oversee accuracy of room blocks and reservations
  • Input group rooming lists using reservation systems
What we offer
What we offer
  • Equal opportunity employer
  • Valued and celebrated unique backgrounds
  • Non-discrimination policy
  • Fulltime
Read More
Arrow Right

Groups Coordinator

The Groups Coordinator is responsible for processing reservation requests, chang...
Location
Location
United States , Gaithersburg
Salary
Salary:
20.32 - 21.85 USD / Hour
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • At least 1 year of related work experience
  • No supervisory experience
  • No license or certification required
Job Responsibility
Job Responsibility
  • Process all reservation requests, changes, and cancellations
  • Identify guest reservation needs
  • Verify availability of room type and rate
  • Explain guarantee, special rate, and cancellation policies
  • Accommodate and document special requests
  • Answer questions about property facilities/services and room accommodations
  • Follow sales techniques to maximize revenue
  • Communicate information regarding designated VIP reservations
  • Input and access data in reservation system
  • Respond to challenges for accommodating rooming requests
What we offer
What we offer
  • Health care benefits
  • Earned paid time off and/or sick leave
  • Life insurance
  • Disability coverage
  • Other life and work wellness benefits
  • Fulltime
Read More
Arrow Right

Groups And Events Coordinator

We are looking for a Group Reservations/Events Coordinator to join our Sales Dep...
Location
Location
New Zealand , Auckland
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Ability to communicate clearly, appropriately and professionally with guests and stakeholders
  • Engage guests in conversation regarding their stay, property services, and area attractions/offerings
  • Exceptional computer skills - Microsoft Office Words, PowerPoint, Excel, Outlook
  • Experience with using reservation system e.g. MARSHA, Fidelio, OPERA is preferred
  • Hospitality background is essential
  • Sales experience would be a bonus
  • Individual who can comply with quality assurance expectations and standards
Job Responsibility
Job Responsibility
  • Input group rooming lists using reservation systems (e.g., MARSHA, Fidelio, OPERA)
  • Keep organized files of all groups for easy and accurate reference for an event
  • Revise room blocks in the reservation system to maintain the required number of available rooms after rooming lists are entered
  • Set-up proper billing accounts according to Accounting policies
  • Input and access data in reservation system by entering correct information into proper fields
  • Indicate special room reservation types by inputting the correct code and rate into the reservation system
  • Liaise with F&B, Kitchen, Sales and other relevant departments to make sure that the client achieve seamless service during their business stay at the hotel
  • Work with the sales team on any tradeshow or events
  • Design, confirm, and effectively communicate room layouts and set-up requirements for special events
  • Enter and retrieve information contained in computer databases
What we offer
What we offer
  • Competitive salary and benefits
  • Discounted staff parking
  • Discounted food & beverages for all Marriott properties throughout the world
  • Discounted accommodation for all Marriott properties throughout the world
  • Discounts on food and beverage in all outlets of the Hotel
  • Unlimited career and development opportunities
  • Fulltime
Read More
Arrow Right

Sales and reservations coordinator

This is a temporary maternity-leave coverage position with no guarantee of ongoi...
Location
Location
United States , Santa Cruz
Salary
Salary:
23.00 - 24.00 USD / Hour
pyramidglobal.com Logo
Pyramid Global Hospitality
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1 year of experience in hotel/resort reservations, group housing, or sales coordination
  • Strong attention to detail and organizational skills
  • Excellent written and verbal communication skills
  • Ability to manage deadlines and multiple programs simultaneously
  • Comfortable working cross-functionally in a fast-paced resort environment
  • Proficiency in Microsoft Office suite, particularly strong in Excel and Outlook
  • Customer-service mindset with proactive problem-solving instincts
Job Responsibility
Job Responsibility
  • Set up, manage, and maintain group room blocks in the property management system (Maestro)
  • Create and distribute group booking links and housing instructions to planners
  • Monitor pickup, cut-off dates, and attrition
  • proactively communicate risks or opportunities
  • Process rooming lists, special requests, VIPs, and billing instructions
  • Prepare and distribute group pickup reports and forecasts
  • Ensure accurate rate loading, room types, concessions, and contract compliance
  • Assist with group billing, deposits, and post-event reconciliation
  • Drive revenue and guest experience through excellence in reservations and room inventory management
  • Answer incoming phone calls/emails, qualify inquiries and deploy properly in a timely manner
What we offer
What we offer
  • Comprehensive health insurance
  • retirement plans
  • paid time off
  • on-site wellness programs
  • local discounts
  • employee rates on hotel stays
  • 401k with a company match
  • recognition programs
  • Fulltime
Read More
Arrow Right

Reservations Agent

Responsible for selling the resort and providing information to prospective gues...
Location
Location
Costa Rica , Peninsula Papagayo, Guanacaste
Salary
Salary:
Not provided
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong leadership skills
  • Strong interpersonal skills
  • Strong analytical skills
  • Ability to prioritize and adapt to changing operational needs
  • Passion for service
Job Responsibility
Job Responsibility
  • Capture sales from in-coming reservation calls and coordinate details of each reservation
  • Complete internal reservation forms
  • Answer General Reservations e-mail, retrieve and distribute mail and process brochure requests
  • Handle guest complaints in accordance with Four Seasons policy
  • Process WRO, Trust, Internal Reservations, and FIT reservations
  • Call to confirm and/or guarantee non-guaranteed reservations clear waitlisted reservations
  • Run appropriate reports checking for special requests and hard blocking rooms, inform Manager of any Special Attention, VIP guests and assist GRS in obtaining arrival times for VIPs or Special Attention guests
  • Monitor Front Desk reservations made night prior, address any reoccurring issues
  • Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests’ arrival
  • Process Employee Comp requests, handle Friends & Family requests with guidance from Department Head or Assistant Manager
  • Fulltime
Read More
Arrow Right