Group Reservations Agent Job at Marriott Bonvoy (Cape Town)

Reservation Sales Agent

Process all reservation requests, changes, and cancellations received by phone, ...

Location

United States , The Resort at Pelican Hill

Salary:

20.00 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
No supervisory experience
No license or certification required

Job Responsibility

Process all reservation requests, changes, and cancellations
Identify guest reservation needs
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Communicate VIP reservation information
Input and access data in reservation system
Respond to challenges for accommodating rooming requests

What we offer

Health care benefits
Flexible spending accounts
401(k) plan
Earned paid time off and/or sick leave
Life insurance
Disability coverage
Other life and work wellness benefits

Fulltime

Operations Agent Groups & Cruises

We are seeking digital experienced and helpful individuals to join our diverse t...

Location

Malta , Pieta

Salary:

Not provided

TUI

Expiration Date

Until further notice

Requirements

Right to work in Malta
Speak English and Maltese
Valid driver's license and access to a personal vehicle
Ability to work as part of a team
People skills
Self-confidence to communicate with team, other departments, suppliers, and customers
Genuinely helpful, flexible regarding working hours, and professional personality
Ability to remain calm under pressure and offer empathy
Willingness to learn the requirements of the position, the technology needed, and about products and services
Excellent communication skills in English and Maltese

Job Responsibility

Communicate booking updates with excursion suppliers and destination teams
Organize groups and their confirmed programs
Check hotel reservations
Coordinate necessary suppliers for groups (guides, transportation, restaurants, entrances)
Contact customers before, during, and after the trip to manage changes, cancellations, new requests, prepayments, solve problems, and handle complaints
Provide support for cruise preparation activities at the port
Prepare vouchers and documentation needed for the tour
Brief tour leaders/guides prior to starting the tour
Track bookings received through online channels/platforms
Create bookings in the system including all required services and their corresponding costs

What we offer

Competitive salary package
40 working hours/week (from Monday till Saturday)
2 days off per week
Payment for all training days completed
Free access to TUI Learning Hub, TUI Skills Academy & language lessons
Involvement in charity and sustainability initiatives like the TUI Care Foundation
Complimentary access to WeCare Team & 24/7 Wellbeing Hub

Fulltime

Guest Services Agent

The Guest Services Agent (GSA) for the Lord Baltimore Hotel is an hourly nonexem...

Location

United States , Baltimore

Salary:

Not provided

Lord Baltimore Hotel

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent
A minimum of two years previous guest service and reservations experience required
Outstanding customer service skills
People person
Flexible Schedule for various shifts including evenings, weekends and holidays
Excellent written, verbal communication and organizational skills
Excellent computer skills with previous OPERA experience strongly preferred
Work experience as a Hotel Front Desk Agent, Receptionist or similar role
Understanding of how travel planning websites operate, like Booking and TripAdvisor

Job Responsibility

Greet and assist guests with reservations, confirmations, special requests, etc.
Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about the hotel, its policies, available rooms, rates and amenities
Respond to clients’ complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, such as wedding guests, conference attendees, etc.

What we offer

Daily complimentary lunch/dinner (depending on your shift)
Employee discounts and more

Fulltime

New

Reservation agent

We currently have an opportunity for Reservations Agent to join our Four Seasons...

Location

Morocco , Rabat

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Reservations agent experience in luxury hospitality operations
exceptional communicator
excellent interpersonal and relationship-building skills
exceptional eye for detail
fluency in French, Arabic and English
eligibility to work in Morocco

Job Responsibility

Selling the resort and providing information to prospective guests
capturing sales from incoming calls
coordinating details of each reservation to ensure guest satisfaction
focusing on quality assurance, call and email conversion, maintaining global standards
working closely with the Worldwide Reservations Office
actively driving sales for the hotel by maintaining business relationships, controlling room and rate availability
working with Sales in handling group bookings

Fulltime

Reservation Agent

Process all reservation requests, changes, and cancellations received by phone, ...

Location

Italy , Milano

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Degree from an accredited university
Any past experience in sales and marketing, reservations, guest services or related professional area in a luxury market will be a plus
Fluent Italian and English

Job Responsibility

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system
Follow proper escalation procedures when addressing guest concerns

Fulltime

New

Cluster Reactive Sales Executive

Process transient, group and event sales requests, changes, and cancellations re...

Location

South Africa , Johannesburg

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
Minimum 1 year as a reservations Agent in transient reservations or events booking center & hotel background

Job Responsibility

Process transient, group and event sales requests, changes, and cancellations received by phone, fax, or email
Identify guest and client enquiry needs and determine appropriate room type, including group and catering blocks
Verify availability of room type, event space and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in property management systems
Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct codes and rate into the property management system
Follow proper escalation procedures when addressing guest concerns

Fulltime

Reservations Supervisor

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are de...

Location

Cayman Islands , Grand Cayman

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

A minimum of 2-3 years’ experience in a Hotel Reservations department
At least one year experience in a leadership role in hotel reservations within a luxury Forbes Five Star hotel or resort
Excellent verbal and written communication skills in English
Excellent communication, organizational, and problem-solving skills
Strong knowledge of hotel reservations systems (Marsha, Empower and Opera) and online distribution platforms
Experience with Wholesale and Consortia accounts, management of group blocks
Proficiency in using computers
Detail-oriented with strong multitasking abilities
Ability to work weekends and holidays

Job Responsibility

Oversee accuracy of room blocks, reservations, and group market codes
Communicate company values and/or culture to new employees
Review and implement new Reservations procedures
Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue

Fulltime

New

Reservations Agent

The Reservations Agent is responsible for creating, modifying, and canceling gue...

Location

United States , Oklahoma City

Salary:

Not provided

Pyramid Global Hospitality

Expiration Date

March 05, 2026

Requirements

Flexible availability
High School diploma is required
college degree preferred
Previous reservations experience is beneficial
preferably in a hotel/resort
Ability to work in a fast-paced environment
Fluent in English
able to speak, read, and write
Excellent communication skills for phone or in-person interactions
Customer-centric attitude

Job Responsibility

Create, modify, and cancel guest reservations
Send out confirmation emails
Answer guest questions
Resolve guest concerns
Access guest's requests
Process group, travel agent, company, internet and FIT reservations
Process rooming lists
Route payments properly
Answer telephones according to Pyramid Global Hospitality standard
Communicate with other departments to fulfill guest needs

What we offer

Competitive wages
People-first culture
Health insurance
Retirement savings
Growth opportunities
Paid time off
Festive environment
Perks & discounts
Comprehensive health insurance
Retirement plans

Parttime

Group Reservations Agent

Marriott Bonvoy

Location:
South Africa , Cape Town

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 20, 2026

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