Group Reservation Supervisor Job at Marriott Bonvoy (Kuala Lumpur)

Job Responsibility

Oversee accuracy of room blocks, reservations, and group market codes.
Communicate company values and/or culture to new employees.
Review and implement new Reservations procedures.
Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
Identify guest reservation needs and determine appropriate room type.
Verify availability of room type and rate.
Explain guarantee, special rate, and cancellation policies to callers.
Accommodate and document special requests.
Answer questions about property facilities/services and room accommodations.
Follow sales techniques to maximize revenue.
Input and access data in reservation system.
Respond to any challenges found for accommodating rooming requests.
Set-up proper billing accounts according to Accounting policies.
Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual.
Assist management in training, scheduling, counseling, and motivating and coaching employees
serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
Follow all company policies and procedures
ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information
protect company assets.
Welcome and acknowledge all guests according to company standards
anticipate and address guests' service needs
thank guests with genuine appreciation.
Speak with others using clear and professional language
prepare and review written documents accurately and completely
answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others.
Comply with quality assurance expectations and standards.
Read and visually verify information in a variety of formats.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.

Requirements

Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.

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Group Reservation Supervisor

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