Group Product Manager

• Create compelling personalized experiences that foster deep customer engagement, increase retention, and maximize customer lifetime value
• lead the strategic development, implementation, and optimization of loyalty platforms
• support on program benefits and member communication strategies
• define the product vision for loyalty at Circle K
• manage the product roadmap
• leverage data to understand member behavior and preferences
• collaborate with loyalty, marketing, digital, analytics, and operational teams to deliver a cohesive and rewarding experience.

• Significant experience (7+ years) in product management, with a specialized focus on loyalty programs, CRM, and customer lifecycle management
• demonstrated success in leading and inspiring a team of product managers or specialists in the loyalty or CRM space
• deep expertise in loyalty program design, development, and optimization, including understanding different program mechanics, reward structures, and member engagement tactics
• strong understanding of CRM platforms, marketing automation, and data-driven personalization techniques to enhance the member experience
• proven ability to use customer data and analytics to derive insights, measure program performance, and drive strategic decisions
• experience with the technical aspects of loyalty systems, including integration with POS, e-commerce, and mobile app platforms
• excellent cross-functional leadership, communication, and stakeholder management skills, with experience working in a global matrix organization
• a strategic thinker with a customer-centric approach, passionate about building lasting customer relationships
• bachelor’s or Master’s degree in Marketing, Business, Economics, Computer Science, or a related field
• experience in the retail, CPG, or service industry with a large member base is highly desirable.

Experience in the retail, CPG, or service industry with a large member base is highly desirable.