Group Product Manager, Integrated Services Job at Ford Motor Company

Group Product Manager, Integrated Services

Ford Motor Company

Location:
United States

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

138240.00 - 261720.00 USD / Year

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Job Description:

Ford is developing leadership at the forefront of connected, digital platforms that will revolutionize every aspect of how vehicles function, the way people interact with them, and the value those vehicles provide. Integrated Services creates and markets new customer products and experiences by integrating hardware, software, and services across Ford Blue, Model e, Ford Pro and Lincoln. Within Integrated Services, our Digital Product Team leads the charge on creating innovative software for our customers. Through listening to customers, research, and a deep understanding of the market, this team leads the future on how Ford can differentiate its vehicles and create experiences customers love. We are looking for passionate product professionals who will continue to help us redefine the future of mobility. Service is one of Ford’s most critical focus areas. Every hour a vehicle remains in the shop impacts customer loyalty, dealer economics, and Ford’s brand trust. Uptime is a global enterprise priority — and a defining element of our promise to care for our customers’ time. As Group Digital Product Manager, Global Uptime, this is a high impact opportunity to define and drive the global digital product strategy focused on materially reducing repair order duration across Ford’s dealer network. You will build and evolve a portfolio of enterprise platforms that enable faster triage, streamlined case management, real-time performance visibility, and service accountability at scale. These products sit at the center of Ford’s service ecosystem - connecting data, workflows, and stakeholders to eliminate friction and accelerate time-to-repair worldwide. You will shape the multi-year global roadmap that unifies these capabilities into a scalable, interoperable digital ecosystem, aligning regional complexity with enterprise consistency and measurable business impact.

Job Responsibility:

Define and lead the multi-year global vision and strategy for Ford’s Uptime product portfolio, aligning to enterprise priorities and long-term service transformation goals
Architect a coherent ecosystem strategy that connects predictive intelligence, workflow optimization, and customer transparency into a scalable global platform
Own end-to-end portfolio performance, establishing clear outcome-based measures tied to customer experience, operational efficiency, and business impact - and using those insights to continuously refine investment and prioritization decisions
Drive strategic alignment across engineering, design, data science, operations, and global regions to deliver interoperable, enterprise-grade solutions
Influence senior leadership through structured business cases, data-driven insights, and clear articulation of trade-offs
Set the standard for product excellence across the Uptime portfolio — elevating customer discovery, prioritization rigor, experimentation, and measurable delivery
Ensure technical feasibility and architectural alignment across products in close partnership with engineering leadership
Lead and mentor a team of Product Managers across global regions
Navigate Ford’s matrix organization to accelerate decision-making, remove obstacles, and drive accountability across stakeholders
Balance near-term operational wins with long-term platform innovation and scalability
Champion continuous improvement and modern product practices across the ecosystem

Requirements:

Bachelor’s Degree in Business Administration or related field
10+ years of product management experience in technology-driven environments
Demonstrated experience leading strategy and execution across multiple products or a complex platform ecosystem
Proven ability to define and manage outcome-based performance frameworks at a portfolio level
Strong executive presence with the ability to influence senior stakeholders and align cross-functional teams in a global matrix organization
Deep analytical rigor and comfort operating in data-rich environments
Experience launching and scaling enterprise or B2B platforms
Track record of translating ambiguity into structured strategy and measurable results
Familiarity with Agile software methodologies and modern product development practices

Nice to have:

Knowledge within automotive service space is a plus

What we offer:

Immediate medical, dental, vision and prescription drug coverage
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
Paid time off and the option to purchase additional vacation time

Additional Information:

Job Posted:
March 26, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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