Group Operations Manager Job at Merivale

Group Manager - Services Customer Operations Manager

Group Manager - Services Customer Operations Manager is a people manager role. T...

Location

Costa Rica , San José

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement OR equivalent experience
2+ years management (e.g., people, project, process, vendor, change) experience
This role requires proficiency in written, reading, and conversational English as all business operations as well as customer communications are conducted in English.

Job Responsibility

Be the leader that enables a successful S-COM team, achieving maximum business value
fosters global thinking, to evolve the global organization for greater efficiency and broader impact
enables a diverse and inclusive environment within Business Operations, where great talent is developed and maximum potential is realized
Enable an efficient end-to-end deal engine through S-COMs orchestrating deals end to end while engaging sellers, customers, support teams and other key stakeholders
executing steps to influence & shape deal construct, ensuring all contractual deliverables are completed on time and with quality to enable transformational deals
Engage across organizations to resolve complex deal issues, as needed
Enable clear and concise communications to senior field & operations LT
At any given point of time, have a clear view of what is critical to success for Microsoft, evolving strategies to adapt by understanding customer & business trends etc
Amplify the voice of Operations to field leadership and vice-versa from field to Operations leadership on how Operations is (or needs to) enable / unblocks issues in each market
Have a disciplined planning & execution rhythm for S-COM scope for each quarter in advance of the quarter, with the full team aligned and clear on their role to deliver

Fulltime

Risk Operations Group Manager

The Business Simplification and Process Reengineering role will drive the re-ali...

Location

Poland , Warsaw

Salary:

340990.00 - 580610.00 PLN / Year

Citi

Expiration Date

Until further notice

Requirements

10+ years of experience in strategy development and execution related with credit, lending, banking or regulatory projects
Strong wholesale lending product domain knowledge across including reference data across the various financial products
Strong understanding of key credit risk performance metrics, macroeconomic indicators, and general banking concepts
Experience with senior engagement management roles and program execution of significant scope in financial services for large organizations
History of partnering closely with, engineering, operations, and/or risk to drive change in an organization
Communication skills and ability to influence others and deliver clearly articulate presentations to senior leaders
Ability to work across all levels of management independently and effectively
Experience in defining controls or implementing policy changes
Proven expertise in risk management disciplines, and process simplification across the end-to-end wholesale lending lifecycle
Advanced communication and diplomacy skills

Job Responsibility

Drives results for the wider team by managing cross country processes, identifying risks, opportunities and suggesting solutions
Take ownership of tasks, initiatives and projects
manage them to their completion
Oversees and manages team in ensuring accuracy and completeness of activities performed
Reviews guidelines and regulations issued from time to time and ensure that requirements are met and gaps are remediated
Structure a risk management-based approach with proven methodologies to serve as enablers to the successful execution of the organizational strategy
Ensure initiatives align to the established control frameworks and are driving control automation, reducing reliance on manual solutions, and mitigating overall risk
Assist in performing a detailed analysis on the identification of issue root cause, partnering with control and process owners to recommendations holistic corrective actions and improvements, provide check and challenge to ensure appropriate escalation in according with Issue Management and Escalation Policies
Drive tactical and strategic planning to ensure the program corrective actions plans are met. This includes identifications, documentation, reviews of multiple before dissemination on a regular basis
Support tracking of Issue Management (CAPs/Issues), and in-country audits from ideation to IA validation

What we offer

Work in a challenging area of the financial industry with one of the world's leading companies with exposure to variety of products, processes and controls
Cooperation with a high quality, international, multicultural and global team
Work in a friendly and diversified environment, appreciating differences in style and perspective and using them to add value to decisions leading to organizational success
Management supporting balanced and agile work (flexible working hours, home office)
A chance to make a difference with various affinity networks and charity initiatives
Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program)
Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates
Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates
Employee Assistance Program financed by Employer
Paid Parental Leave Program (maternity and paternity leave

Fulltime

KYC Operations Senior Group Manager - Director

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

15+ years of experience in relevant field
Master's degree preferred
Proven experience in managing and leading large teams, including direct reports and potentially multiple sub-teams
Demonstrated ability to operate at a senior level, influencing stakeholders and driving strategic initiatives
Experience in leading and executing complex projects, particularly those related to regulatory compliance, process improvement, or system enhancements
Strong understanding of financial crime risks, including money laundering, terrorist financing, sanctions, and fraud. Ability to conduct robust risk assessments
Capacity to develop and implement long-term strategies for KYC operations and compliance
Strong analytical and problem-solving skills, with the ability to make sound decisions under pressure
Excellent verbal and written communication skills to articulate complex issues to senior management, regulators, and team members
Proven ability to build and maintain effective relationships with internal and external stakeholders, including business units, legal, compliance, internal audit, and regulators

Job Responsibility

Oversee Global Screening Operations (GSO) to manage and disposition Sanctions and Anti-Money Laundering (AML) screening alerts (real-time, batch, and re-screening) across Services, Markets, Banking, USCC, and Wealth
Direct the Enterprise-Wide Review (EWR) team to identify client profiles across KYC systems and business lines, ensuring holistic Client Due Diligence (CDD) reviews are completed for high-risk clients
Oversees the SMB KYC Name Screening Centralized unit, responsible for processing batch screening work-items within the Citi KYC system
Serve as the Senior Lead for screening operational risk management and regulatory commitments, providing global leadership for cross-sector AML programs by strengthening controls, escalating key risks, and ensuring regulatory-aligned execution for the functions managed
Lead the design and implementation of global operational capacity and productivity framework to ensure an effective and sustainable end-to-end KYC process across the KYC Business Support Unit (BSU) and ensure global compliance with KYC standards
Develop, manage, and continuously optimize productivity strategies in accordance with global standards and partner with business and Compliance to ensure throughput is accurately reflected
Work with global operational teams to set productivity targets at a global, regional, hub, satellite, team lead and individual level
Lead impact analysis assessment sessions related to technology change requirements, operational procedures and processes, Citi external clients, Business Risk and Controls, etc
Ensure adequate capacity planning/workload prioritization across Regional BSU Hubs and Satellites relative to identified targets, SLAs and Regulatory commitments and participate in management forums for establishing vision and setting management strategy relating to the KYC Program
Lead AML KYC projects and transformation programs that improve operational productivity, manage critical project activities, inter-dependencies, risk components, progress communication, coordination, and collaboration across teams / KYC commitments

Fulltime

Kyc Operations Senior Group Manager

The KYC Operations Senior Group Manager a senior management-level position respo...

Location

United States , Tampa

Salary:

170000.00 - 300000.00 USD / Year

Citi

Expiration Date

Until further notice

Requirements

15+ years of experience in relevant field
Master's degree preferred
Proven experience in managing and leading large teams, including direct reports and potentially multiple sub-teams
Demonstrated ability to operate at a senior level, influencing stakeholders and driving strategic initiatives
Experience in leading and executing complex projects, particularly those related to regulatory compliance, process improvement, or system enhancements
Strong understanding of financial crime risks, including money laundering, terrorist financing, sanctions, and fraud. Ability to conduct robust risk assessments
Capacity to develop and implement long-term strategies for KYC operations and compliance
Strong analytical and problem-solving skills, with the ability to make sound decisions under pressure
Excellent verbal and written communication skills to articulate complex issues to senior management, regulators, and team members
Proven ability to build and maintain effective relationships with internal and external stakeholders, including business units, legal, compliance, internal audit, and regulators

Job Responsibility

Oversee Global Screening Operations (GSO) to manage and disposition Sanctions and Anti-Money Laundering (AML) screening alerts (real-time, batch, and re-screening) across Services, Markets, Banking, USCC, and Wealth
Direct the Enterprise-Wide Review (EWR) team to identify client profiles across KYC systems and business lines, ensuring holistic Client Due Diligence (CDD) reviews are completed for high-risk clients
Oversees the SMB KYC Name Screening Centralized unit, responsible for processing batch screening work-items within the Citi KYC system
Serve as the Senior Lead for screening operational risk management and regulatory commitments, providing global leadership for cross-sector AML programs by strengthening controls, escalating key risks, and ensuring regulatory-aligned execution for the functions managed
Lead the design and implementation of global operational capacity and productivity framework to ensure an effective and sustainable end-to-end KYC process across the KYC Business Support Unit (BSU) and ensure global compliance with KYC standards
Develop, manage, and continuously optimize productivity strategies in accordance with global standards and partner with business and Compliance to ensure throughput is accurately reflected
Work with global operational teams to set productivity targets at a global, regional, hub, satellite, team lead and individual level
Lead impact analysis assessment sessions related to technology change requirements, operational procedures and processes, Citi external clients, Business Risk and Controls, etc
Ensure adequate capacity planning/workload prioritization across Regional BSU Hubs and Satellites relative to identified targets, SLAs and Regulatory commitments and participate in management forums for establishing vision and setting management strategy relating to the KYC Program
Lead AML KYC projects and transformation programs that improve operational productivity, manage critical project activities, inter-dependencies, risk components, progress communication, coordination, and collaboration across teams / KYC commitments

What we offer

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
discretionary and formulaic incentive and retention awards

Fulltime

KYC Operations Senior Group Manager

The KYC Operations Senior Group Manager a senior management-level position respo...

Location

Poland , Warsaw

Salary:

510000.00 PLN / Year

Citi

Expiration Date

Until further notice

Requirements

15+ years of experience in relevant field
Master's degree preferred
Proven experience in managing and leading large teams, including direct reports and potentially multiple sub-teams.
Demonstrated ability to operate at a senior level, influencing stakeholders and driving strategic initiatives.
Experience in leading and executing complex projects, particularly those related to regulatory compliance, process improvement, or system enhancements.
Strong understanding of financial crime risks, including money laundering, terrorist financing, sanctions, and fraud. Ability to conduct robust risk assessments.
Capacity to develop and implement long-term strategies for KYC operations and compliance.
Strong analytical and problem-solving skills, with the ability to make sound decisions under pressure.
Excellent verbal and written communication skills to articulate complex issues to senior management, regulators, and team members.
Proven ability to build and maintain effective relationships with internal and external stakeholders, including business units, legal, compliance, internal audit, and regulators.

Job Responsibility

Oversee Global Screening Operations (GSO) to manage and disposition Sanctions and Anti-Money Laundering (AML) screening alerts (real-time, batch, and re-screening) across Services, Markets, Banking, USCC, and Wealth.
Direct the Enterprise-Wide Review (EWR) team to identify client profiles across KYC systems and business lines, ensuring holistic Client Due Diligence (CDD) reviews are completed for high-risk clients.
Oversees the SMB KYC Name Screening Centralized unit, responsible for processing batch screening work-items within the Citi KYC system.
Serve as the Senior Lead for screening operational risk management and regulatory commitments, providing global leadership for cross-sector AML programs by strengthening controls, escalating key risks, and ensuring regulatory-aligned execution for the functions managed.
Lead the design and implementation of global operational capacity and productivity framework to ensure an effective and sustainable end-to-end KYC process across the KYC Business Support Unit (BSU) and ensure global compliance with KYC standards
Develop, manage, and continuously optimize productivity strategies in accordance with global standards and partner with business and Compliance to ensure throughput is accurately reflected
Work with global operational teams to set productivity targets at a global, regional, hub, satellite, team lead and individual level
Lead impact analysis assessment sessions related to technology change requirements, operational procedures and processes, Citi external clients, Business Risk and Controls, etc.
Ensure adequate capacity planning/workload prioritization across Regional BSU Hubs and Satellites relative to identified targets, SLAs and Regulatory commitments and participate in management forums for establishing vision and setting management strategy relating to the KYC Program
Lead AML KYC projects and transformation programs that improve operational productivity, manage critical project activities, inter-dependencies, risk components, progress communication, coordination, and collaboration across teams / KYC commitments

What we offer

Private Medical Care Program
Life Insurance Program
Pension Plan contribution (PPE Program)
Employee Assistance Program
Paid Parental Leave Program (maternity and paternity leave)
Sport Card
Holidays Allowance
Sport and team recreation activities
Special offers and discounts for employees
Access to an array of learning and development resources

Fulltime

Group Manager - Maintenance Operations

The Group Manager Maintenance Operations is responsible for leading and managing...

Location

Salary:

Not provided

Coates

Expiration Date

Until further notice

Requirements

10 years + experience in similar role
Tertiary Degree or Trade qualification in a mechanical or electrical engineering related field
Strong equipment and maintenance knowledge, with ability to interpret asset performance data and maintenance practices and standards
Demonstrated commercial acumen to understand, assess and drive initiatives to improve business outcomes – operational efficiency, cost outcomes and overall business performance
Highly developed written and verbal communication skills, capable of preparing board level papers, business cases and investment proposals

Job Responsibility

Provide national governance and oversight to ensure all maintenance operations comply with statutory, legislative and company standards
Lead the development, implementation and continuous improvement of the national maintenance operating framework, ensuring alignment with organisational strategy and operational needs including safety, profitability, productivity, quality and efficiency of maintenance operations.
Provide leadership, guidance and subject matter expertise to BU operational leaders including Asset Managers, to ensure consistent delivery of maintenance practices, OEM management, parts and supply planning and cost control.
Support BUs in workforce planning, including labour forecasting, competency requirements, training pathways and capability uplift.
Lead the design, implementation and optimisation of the national Field Service and Support model to ensure the workforce is equipped to deliver high-quality service and minimise fleet downtime.

What we offer

Development and career progression pathways
Access to our employee discounts, benefits and wellbeing program
Purchased additional leave program
Novated leasing and salary sacrifice
12 weeks Paid Parental Leave in addition to government parental leave scheme
Volunteering opportunities through the Coates Foundation

Fulltime

EMEA CSC Payroll Group Head – Operations Manager

Join Citi’s Payroll Team in Budapest and make your own progress in a supportive ...

Location

Hungary , Budapest

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Minimum 6 + years experience in a related role as a Payroll Operations Manager
Excellent communication skills in English
Bachelor’s/University degree
Master’s degree preferred
Experience in an HR Shared Services environment is beneficial
Demonstrated leadership experience in the operation and standardization of multi-country payroll environments, including expatriates, employment tax and payroll accounting, and general accounting
Experience in Change and Project Management
Strong people management and leadership skills
Strong analytical and problem-solving skills
Financial management skills

Job Responsibility

The management oversight and delivery of all services and support provided by the Global Payroll Services Organization within a set of countries in the region
Recruit and develop team members, including creating talent development opportunities for high potential staff and ensuring robust operational coverage and actionable succession plans for all critical positions
The group leadership of all change initiatives impacting the Payroll activity set in the countries, including new technology implementation, vendor migration, CitiDirect implementation and other standardization initiatives
Lead the implementation of vendor changes, ensuring that projects are delivered on time and in compliance with all Citi TPM and Operational Readiness requirements
Identify opportunities for and drive improvement in control processes, delivery practices and systems
Work in partnership with the respective Global Process Owner for each process stream to ensure compliance with all standard operating procedures and timely and accurate transaction processing
Create and manage the documentation of internal procedures and business requirements
Partner with functional Global Process Owners and with EMEA Taxonomy Head to ensure that the Global Operating Procedure is fully documented, understood and consistently followed in the countries
Ensure Payroll delivery complies with all country legal and fiscal requirements and that all regulatory requirements are consistently met, and Payroll processes are always demonstrably “audit ready”
Ensure regular, documented vendor reviews are performed and that appropriate measures are taken to remediate poor vendor performance

What we offer

Cafeteria Program
Home Office Allowance (for colleagues working in hybrid work models)
Paid Parental Leave Program (maternity and paternity leave)
Private Medical Care Program and onsite medical rooms at our offices
Pension Plan Contribution to voluntary pension fund
Group Life Insurance
Employee Assistance Program
Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
Flexible work arrangements to support you in managing work - life balance
Career progression opportunities across geographies and business lines

Fulltime

Senior Group Manager Agency Lending Operations

The successful candidate will be responsible for Operational Service supporting ...

Location

Ireland , Dublin

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Relevant senior experience in an Operational management environment, preferably with Agency Lending/Middle Office Operations experience
Experience in leading client centric/focused teams with strong background in building Service capabilities instead of query management capabilities
Experience in leading global and regional teams, across multiple time zones, including large matrix organizations
Experience in managing financials and resources associated to a global function
Problem solving, process improvement, self-starter and results oriented
Experience in dealing/managing clients whilst representing an Operational function
Local regulatory and compliance familiarity to drive processes and perform according to country procedures and standards
Strong analytical skills – the ability to analyse processes and systems, evaluate data, and identify process improvements

Job Responsibility

Service Level Compliance- 100% service level compliance across all functions, in line with both external contractual agreement as well as internal Product/Business expectation
Financial Management for ASL Client Delivery, ensuring that the department manages cost targets as well as resource management
Standardization of service offering across all Operational functions, ensuring that the Client Experience is 'One Custody' globally
Simplify technology across the group, with key focus on client query tooling and reporting
Drive Citi initiatives aimed at reducing the high level of touch points and queries within the Bank related to Custody processes
Continually review and enhance the Client Delivery processes in partnership with the Functional Heads and direct management team to drive positive client experience
Support the execution of any associated Location Strategy activities, ensuring that Operations remains fully compliant with all aspects of Send/Receive site requirements, whilst ensuring suitable training material and post go live support is robust and executed
Collaborate with the Productivity Office to assess and support opportunities to reduce inefficiency within the Function
Promptly recognize and act on gaps within the process control framework to ensure that the control steps across the lifecycle of the process are relevant, documented and understood within the process teams
Identify business opportunities to increase share of wallet

What we offer

Generous holiday allowance starting at 27 days plus bank holidays
increasing with tenure
A discretional annual performance related bonus
Private medical insurance packages to suit your personal circumstances
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources

Fulltime

Select Country

Group Operations Manager

Job Description

Job Responsibility

Requirements

What we offer

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