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Group Operations Manager

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Merivale

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Location:
Australia

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Join Merivale’s Leadership Team and Shape the Future of Hospitality Excellence. We are seeking a dynamic and strategic Group Operations Manager to lead operational excellence across our Victorian venues and drive profitability, growth, and innovation. This is a pivotal leadership role within Merivale, responsible for delivering exceptional guest experiences, operational standards, and aligning venue teams to our brand vision.

Job Responsibility:

  • Lead Strategy & Growth: Drive group profitability and growth through collaboration with venue senior teams and cross-functional HQ departments
  • Elevate Guest Experience: Ensure operational standards and brand identity are consistently upheld across all venues
  • Champion Innovation: Develop and execute strategies that foster creativity, product evolution, and continuous improvement
  • Develop Talent: Identify, attract, and grow top talent, creating succession plans and accelerating career pathways
  • Financial Leadership: Deliver group budget, including revenue, EBITDA, Labour, and OPEX results
  • Ensure Compliance: Maintain safety, licensing, and adherence to all company policies and legislative requirements
  • Property & Asset Management: Partner with facilities and styling teams to uphold venue presentation and manage CAPEX effectively

Requirements:

  • Proven experience in multi-site operational leadership within hospitality
  • Strong strategic thinking and ability to translate vision into actionable plans
  • Exceptional commercial acumen delivering budgets and driving profitability
  • A people-first leader who inspires teams, builds capability, and fosters engagement
  • Skilled in cross-functional collaboration and stakeholder management
  • Passion for innovation and delivering world-class guest experiences
What we offer:
  • Highly Competitive salary plus lucrative bonus structure
  • Paid parental leave and flexible return to work support for new parents
  • Amazing discounts at 90+ venues
  • Access to development programs and leadership training through Merivale Academy
  • Opportunities to work on high-profile projects and shape the future of hospitality
  • Employee Assistance Program
  • Employee Referral Program

Additional Information:

Job Posted:
January 04, 2026

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