Group Manager, Technical Program Management - Central Product Platforms Job at Meta (Menlo Park)

Member Experience Global Program Manager

As our Member Experience Program Manager, you sit at the center of the member fe...

Location

United Kingdom , London

Salary:

Not provided

WeWork

Expiration Date

Until further notice

Requirements

3+ years of experience in Voice of the Customer (VoC) programs with a deep understanding of feedback systems and customer experience analytics
Proven experience with Customer Engagement Management software (e.g., Qualtrics or Medallia)
Proficiency in SQL is considered a distinct advantage
Demonstrable record of creating Standard Operating Procedures (SOPs) and sustainable systems within a fast-paced environment
Exceptional communication skills with the ability to influence cross-functional partners and manage vendor performance
Highly organized and methodical approach, with a commitment to rigor and accuracy in data reporting and system management
Ability to navigate ambiguity and work flexibly while building new tools and processes from the group up
Previous experience in managing direct reports or leading project teams is preferred

Job Responsibility

Platform Ownership: Act as the global lead for Qualtrics and Oditly, managing the future roadmap, system troubleshooting, and vendor relationships to ensure the program remains competitive
Insight & Governance: Manage the program governance model, including workflow consistencies and partnering with Central Data to ensure technical logic and processes are optimised
System Design & Reporting: Design and implement new survey methodologies and customer journey touchpoints as product lines evolve, providing functional leaders with high-impact dashboards and data visualisations
Operational Standards: Own the creation and maintenance of Program SOPs, Quality Assurance documentation, and internal resource pages (Connect+) to ensure global accessibility and clarity
Data Strategy: Lead Text Analytics and verbatim feedback analysis to uncover actionable insights, reinforcing a consistent set of CX metrics and NPS targets across the business
Training & Adoption: Deliver system training for all user roles, ensuring high levels of program adoption and technical proficiency across various functions
Executive Reporting: Support routine reporting needs, including MBRs, QBRs, and deep-dive decks to provide visibility into member experience performance
Cross-Functional Collaboration: Partner with Localization, Legal, and Change Management teams to ensure survey implementations align with organizational standards and legal requirements
Team Leadership: Manage the Program Lead, providing guidance and professional development to ensure the successful execution of program milestones

Fulltime

M365 Trainer

We are seeking a highly accomplished and engaging Microsoft 365 Adoption and Tra...

Location

Canada , Toronto

Salary:

58.86 - 74.38 USD / Hour

Randstad

Expiration Date

August 28, 2026

Requirements

Demonstrated senior-level experience designing and delivering Microsoft 365 training programs to professional business users within large corporate or enterprise environments
Deep, comprehensive knowledge of the core Microsoft 365 application ecosystem, including Outlook, Teams, OneDrive, SharePoint, Word, Excel, PowerPoint, Forms, Planner, To Do, and Loop
Solid familiarity with Microsoft 365 Copilot capabilities, including prompt patterns, responsible use criteria, data privacy guardrails, and cloud boundaries
Proven track record authoring professional quick reference materials, interactive user guides, step-by-step documentation, and inclusive, accessible learning aids
Exceptional comfort managing and facilitating dynamic, hands-on software workshops for large groups with diverse technical skill sets

Job Responsibility

Develop, structure, and deliver comprehensive, hands-on Microsoft 365 training sessions tailored for departments and cross-functional teams
Customize instructional content to reflect real-world business scenarios, accommodating users with varying levels of technical literacy and comfort
Provide foundational training on Microsoft 365 Copilot, guiding staff through prompt engineering basics, practical productivity use cases, security awareness, and platform limitations
Conduct interactive office hours, informal coaching circles, and structured follow-up workshops to reinforce training retention and address user inquiries
Meet directly with corporate business units to analyze existing workflows, document collaboration gaps, and isolate systemic communication bottlenecks
Promote consistent, secure file-management practices, maximizing user adoption across centralized repositories, shared cloud storage channels, and collaborative workspaces
Partner with IT Services and key administrative stakeholders to ensure all training assets align with institutional governance, information security baselines, and recommended data protection controls
Author, publish, and maintain a reusable repository of polished training artifacts, including quick reference guides, localized tip sheets, clear FAQs, and detailed session outlines
Script, record, and edit high-quality software demonstrations and recorded walkthrough modules to support continuous asynchronous learning
Conduct recurring gap analyses to isolate adoption barriers and submit data-driven sustainability frameworks to guide post-engagement platform adoption

Fulltime

Salesforce Platform Manager

We are seeking a seasoned Salesforce Platform Manager to provide end to end owne...

Location

United States , Rockville; Philadelphia

Salary:

125000.00 - 155000.00 USD / Year

Aramark

Expiration Date

Until further notice

Requirements

8+ years of experience in Salesforce, CRM, or enterprise platform roles
Proven experience as a Salesforce Architect, Platform Manager, or Product Manager
Strong background in Agile delivery, sprint management, and project leadership
Hands on experience with Salesforce integrations, including SaaS and custom applications
Experience consolidating or governing multiple Salesforce implementations
Experience with multi-org consolidation strategies, including data migration, org merge, and/or Salesforce-to-Salesforce integration
Strong ability to bridge business strategy and technical execution

Job Responsibility

Define and own the global Salesforce vision, target state architecture, and roadmap
Define and execute the roadmap for embedding AI and agentic capabilities into the Salesforce platform (e.g., Agentforce and approved custom agent integrations), driving measurable reduction of manual work across the GPO lifecycle.
Act as the enterprise Product Manager for Salesforce, prioritizing initiatives across business units and regions
Lead the consolidation of multiple Salesforce implementations and Group Purchasing Organization (GPO) solutions into a single, scalable global instance
Define and manage Agile sprints, including backlog refinement, sprint planning, execution, and delivery tracking. Evolve delivery from project execution toward a product-centric and AI-enabled operating model, leveraging AI-assisted prioritization/triage, automation, and quality gates to increase delivery speed and platform reliability.
Provide hands on project and delivery leadership, coordinating internal teams and owning partner governance, including SI relationship and performance management (SOW oversight, delivery quality, and commercial management such as budget and invoicing), Salesforce account team engagement, ISV/AppExchange solution evaluation and selection, and vendor risk/compliance management
Oversee and govern Salesforce integrations with: SaaS platforms such as Oracle Fusion Order Management, Microsoft Business Central, HubSpot & Sirion CLM
Data platforms such as Snowflake
Other SaaS and custom-built applications
Establish guardrails and governance for AI/agentic capabilities, including human-in-the-loop design, escalation paths, auditing/traceability, and compliance-by-design.

What we offer

medical
dental
vision
work/life resources
retirement savings plans like 401(k)
paid days off such as parental leave and disability coverage

Fulltime

Salesforce Enterprise Platform Manager

We are seeking a seasoned Salesforce Enterprise Platform Manager to provide end ...

Location

United States , Rockville

Salary:

138000.00 - 170000.00 USD / Year

Aramark

Expiration Date

Until further notice

Requirements

8+ years of experience in Salesforce, CRM, or enterprise platform roles
Proven experience as a Salesforce Architect, Platform Manager, or Product Manager
Strong background in Agile delivery, sprint management, and project leadership
Hands on experience with Salesforce integrations, including SaaS and custom applications
Experience consolidating or governing multiple Salesforce implementations
Experience with multi-org consolidation strategies, including data migration, org merge, and/or Salesforce-to-Salesforce integration
Strong ability to bridge business strategy and technical execution

Job Responsibility

Define and own the global Salesforce vision, target state architecture, and roadmap
Define and execute the roadmap for embedding AI and agentic capabilities into the Salesforce platform (e.g., Agentforce and approved custom agent integrations), driving measurable reduction of manual work across the GPO lifecycle.
Act as the enterprise Product Manager for Salesforce, prioritizing initiatives across business units and regions
Lead the consolidation of multiple Salesforce implementations and Group Purchasing Organization (GPO) solutions into a single, scalable global instance
Define and manage Agile sprints, including backlog refinement, sprint planning, execution, and delivery tracking. Evolve delivery from project execution toward a product-centric and AI-enabled operating model, leveraging AI-assisted prioritization/triage, automation, and quality gates to increase delivery speed and platform reliability.
Provide hands on project and delivery leadership, coordinating internal teams and owning partner governance, including SI relationship and performance management (SOW oversight, delivery quality, and commercial management such as budget and invoicing), Salesforce account team engagement, ISV/AppExchange solution evaluation and selection, and vendor risk/compliance management
Oversee and govern Salesforce integrations with: SaaS platforms such as Oracle Fusion Order Management, Microsoft Business Central, HubSpot & Sirion CLM
Data platforms such as Snowflake
Other SaaS and custom-built applications
Establish guardrails and governance for AI/agentic capabilities, including human-in-the-loop design, escalation paths, auditing/traceability, and compliance-by-design.

What we offer

medical
dental
vision
work/life resources
retirement savings plans like 401(k)
paid days off such as parental leave and disability coverage

Fulltime

IT Delivery Manager

The Delivery Manager is a high-impact leadership role responsible for the end-to...

Location

United States , Charlotte

Salary:

Not provided

Rentokil Initial

Expiration Date

Until further notice

Requirements

Bachelor's degree in IT Related Field or related field OR equivalent years of experience. Equivalent years of experience are defined as one year of applicable professional experience for each year of college requested.
Minimum of 4–6 years of professional experience as a Delivery Manager or in a closely related technical leadership role.
Proven track record of successfully managing and delivering complex infrastructure and security projects from initiation to completion.
Demonstrated history of achieving measurable results and driving organizational growth through strategic initiatives.
Experience working within various project management methodologies, specifically Agile and Waterfall.
Hands-on experience with cloud productivity and project management tools, including Google Workspace (Drive, Gmail) and Jira.
Practical experience leading cross-functional teams and managing multiple concurrent demands in high-pressure environments.
Experience in a 'rapid iteration' or iterative development landscape, navigating organizational complexities and ambiguity.
Deep understanding of project lifecycles, release management, and ITIL governance frameworks.
Proficiency in interpreting complex data sets to inform decision-making and identify opportunities for innovation.

Job Responsibility

Develop and execute long-term delivery strategies for North American infrastructure, aligning technical milestones with core business objectives and senior leadership's vision.
Lead the full lifecycle of strategic projects, ensuring all deliverables meet rigorous scope, budget, and quality standards while maintaining optimal resource utilization.
Leverage operational data and external best practices to streamline workflows, identify innovation opportunities, and drive a culture of continuous improvement.
Establish robust program management frameworks using Jira to track progress, manage templates, and provide transparent reporting on critical initiatives.
Proactively identify delivery bottlenecks and security risks, performing root cause analysis to implement creative solutions and contingency plans.
Act as the primary liaison between Architecture, App Dev, Finance, and the ePMO to synchronize infrastructure requirements with non-infrastructure business goals.
Partner closely with Financial Business Partners to ensure accuracy in financial reporting and cost control across the infrastructure landscape.
Lead and participate in PI (Program Increment) planning sessions to align platform requirements across various teams and ensure seamless release lifecycles.
Direct cross-functional teams by providing guidance and mentorship, fostering a high-performance environment rooted in collaboration and accountability.
Serve as the central point of contact for internal clients and global partners, managing an effective meeting cadence to resolve issues and maintain strong organizational relationships.

What we offer

Professional and Personal Growth
Multiple avenues to grow your career
Training and development programs available
Tuition Reimbursement benefits (for FT Colleagues)
Health and Wellness
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
Savings and Retirement
401(k) retirement plan with company-matching contributions
Work-Life Balance

Fulltime

Dmb Project Manager

We are looking for a DMB Project Manager to lead technical project delivery and ...

Location

United States , Irvine

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

5+ years of experience in project management, with a strong emphasis on technical or IT-driven initiatives
Demonstrated success leading cross-functional programs that involve integrations, deployments, or migration activities
Hands-on familiarity with Agile delivery practices and Scrum-based project environments
Experience using Jira or similar project tracking tools to manage progress, risks, and team coordination
Strong stakeholder management skills, including the ability to communicate effectively with both working teams and executive audiences
Background in vendor management and coordinating external partners within complex project structures
PMP certification and experience in hospitality or operations-focused environments are valued

Job Responsibility

Lead day-to-day program oversight for technical integration efforts involving store content profiles, digital assets, and related platform deliverables
Coordinate recurring project meetings, drive weekly team alignment sessions, and maintain momentum across key workstreams
Manage collaboration among technical teams, operations, marketing, legal, finance, and external partners to support timely decision-making
Oversee migration activities to ensure location-specific content and menu configurations are transferred accurately without disrupting production readiness
Prepare and deliver regular project updates for stakeholders, including concise status reporting for leadership audiences
Organize ad hoc working sessions with platform teams to resolve dependencies, clarify requirements, and remove delivery obstacles
Partner with vendors and supply chain contacts to track commitments, confirm agreement progress, and escalate issues when needed
Act as the central point of coordination across business and technical groups to keep priorities, timelines, and deliverables aligned
Support deployment planning and execution while monitoring risks, dependencies, and overall project health throughout the engagement

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Director of GWS Technology Strategy - Global Workplace Services

The GWS Technology Strategy Director is a senior individual contributor within t...

Location

United States , Menlo Park

Salary:

219000.00 - 282000.00 USD / Year

Manager, IT Governance, Risk & Compliance

Reporting to the Director, IT Governance, Risk & Compliance, the GRC Manager is ...

Location

Canada , Toronto

Salary:

85000.00 - 125000.00 CAD / Year

Four Seasons

Expiration Date

Until further notice

Requirements

Bachelor’s degree or equivalent business qualifications
Minimum 5 years of experience with PCI standard and GRC methodologies
Information Security Certification or Accreditation is an asset
Professional security management certifications are highly preferred (ie. CISSP, CRISC)
PCI Compliance: Strong understanding of PCI DSS requirements and the use of compliance tools to support adherence to the standards
Reporting & Analytics: Proficient in reporting tools for creating dashboards, analyzing program data, and generating compliance and risk reports that support leadership decision‑making
IT Governance: Strong knowledge of governance frameworks such as COBIT and ISO 27001, applying these structures to strengthen compliance and manage risks effectively
Ticketing & ITIL: Proficient in ITIL‑based ticketing systems such as ServiceNow to manage incidents, problems, and changes, ensuring smooth service delivery and timely issue resolution
Risk Management: Comprehensive understanding of IT and cybersecurity risk practices, including identifying and evaluating risks and supporting remediation efforts
Change Management: Experienced in managing and reviewing IT change requests to assess compliance and risk impact, ensuring proper approvals, documentation, and alignment with internal change governance processes

Job Responsibility

Lead the Corporate Office PCI compliance Program, including: Define, collect, and conduct internal reviews for the Corporate Quarterly PCI compliance cycles
Lead the planning, evidence collection, and internal review processes for the Corporate Annual PCI assessment
Scheduling and participating in all audit-related meetings to ensure consistent communication between teams and the QSA
Overseeing remediation of audit findings and tracking progress to closure
Work closely with the QSA to ensure the successful annual renewal of the company’s AoC (Attestation of Compliance) and RoC (Report of Compliance) as a Level 1 service provider
Facilitating the Corporate annual tabletop major incident response exercise with Corporate TID teams
Maintain and update the company’s IT policies, standards, and procedures
develop new documentation and RACI matrices
communicate changes to relevant stakeholders
conduct reviews as required

Fulltime

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Group Manager, Technical Program Management - Central Product Platforms

Job Description

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