Group Manager – North America

• Ensure client satisfaction by establishing and adhering to policies and procedures related to Operations and the company, with a focus on enhancing client experience and service delivery
• Foster effective communication among all staff levels to promote a collaborative environment and a culture of engagement and teamwork
• Address and resolve client needs promptly and comprehensively, proactively identifying opportunities for service improvement and initiating corrective action when necessary
• Represent Operations with external stakeholders, including client auditors, maintaining positive relationships and open dialogue to ensure alignment with client expectations
• Manage the implementation process of new clients, collaborating with cross-functional teams to ensure a smooth transition and efficient set-up within Operations while also fostering positive client experiences
• Assist senior management in policy development and the implementation of internal controls, with particular emphasis on promoting staff engagement and empowerment
• Review financial reporting/NAV packages for accuracy, adherence to controls, and timeliness, providing insights and recommendations for improvement as needed
• Research and resolve accounting and tax issues, providing expert guidance and support to internal stakeholders and clients as required
• Stay informed of regulatory requirements and liaise with the local regulator as necessary to ensure compliance
• Assist and drive staff engagement initiatives
• Conduct employee appraisals in line with the company's performance management tools, providing constructive feedback and support for professional development while fostering a culture of employee engagement and growth
• Ensure adherence to and actively participate in the annual SOC Type II audit process but gathering evidence, working with the auditors and participating in the internal audit function
• Represent the company at networking events, as needed, and be able to represent the Operations process articulately with prospective clients

• A professional accounting qualification
• Minimum 15 years of experience working in fund administration, specifically with exposure to financial markets/institutions, debt funds, hedge funds or private equity vehicles
• Minimum of five (5) years of experience managing a team of 10 or more, both in-person and remote
• Strong knowledge of investment accounting and technical knowledge of alternative investments, fund accounting and the preparation of financial statements
• Paxus and/or Investran experience preferred
• Detailed knowledge and understanding of regulatory matters including Anti-Money Laundering/Anti-Terrorist Financing and other regulatory reporting
• Strong computer skills and effective communication skills, both verbal and written
• The willingness to work overtime and public holidays when required
• Based in Atlanta, GA or Kitchener, Ontario

Paxus and/or Investran experience preferred