Group IT Service Desk Agent

Keep a Global Business Moving Through Great IT Support Group IT Service Desk Agent £28,000 - £33,000 + benefits Brentford hybrid | 3 days in the office | 1st line support | Windows | Azure | Intune About Safetykleen Imagine working for a company where your role genuinely matters for the planet and directly supports the people to keep a leading global business running. At Safetykleen, we provide essential parts cleaning, waste collection and environmental advisory services that help customers reduce their environmental footprint and boost operational performance. Across our international business, we support customers with critical operational needs while helping reduce environmental impact. With operations across 15 countries, over 2,000 colleagues, and more than 1 million services delivered each year, Safetykleen is a stable, growing and ambitious business. Backed by private equity and headquartered in London, we continue to invest in the people, systems and support that enable our teams to perform at their best. The Opportunity We’re hiring a Group IT Service Desk Agent to join our UK-based IT support team and provide first-line technical support to employees across the business. This is more than a standard 1st line role. You’ll support colleagues across our European countries and gain broad exposure across hardware, account administration, user support and core Microsoft technologies - helping resolve issues quickly, professionally and with a strong customer focus. It’s a strong opportunity for someone who wants variety, technical breadth and room to grow. Broad 1st line exposure across key technologies and user support International reach supporting colleagues across Europe Real opportunity to build capability and grow over time See the impact of your work directly as you help employees stay productive and supported What you’ll be doing Provide first-line support to users experiencing technical issues through walk-ups, Teams, live chat, phone and email Handle issues such as login and access problems, software installations, hardware provisioning and account administration Use remote desktop tools to support users working off-site or remotely Troubleshoot and resolve technical issues efficiently, escalating where necessary Maintain clear and effective communication with users, keeping them updated on issue status, expected resolution times and next steps Develop and maintain a knowledge base of common issues and solutions to improve response times and self-service capability Support effective system monitoring and contribute to a high-quality user support experience Who this could suit You could be coming from: a 1st Line Support, IT Service Desk or Helpdesk role with around 2 years’ experience an internal IT Support position where you have supported users across devices, accounts and software a customer-facing technical support environment where communication and problem-solving are as important as technical capability What matters most is that you are technically minded, customer focused and able to work at pace. You should enjoy solving problems, communicating clearly with non-IT users and taking ownership of issues through to resolution. What we’re looking for Experience in 1st line IT support Strong troubleshooting mindset Clear written and verbal communication skills Confidence supporting non-IT users in a professional and approachable way Ability to manage ticket volumes and stay organised under pressure Strong customer focus and a proactive attitude Another European language an advantage Exposure to Microsoft Dynamics would be beneficial The Package £28,000 - £33,000 annual salary 30 days holiday plus Bank Holidays 5% Contributory Pension scheme Family life assurance (3x salary) Private healthcare from day 1 Enhanced maternity and paternity pay Cycle to work scheme Learning and career development support Employee recognition programme Corporate discount scheme Retail discounts and cashback Employee Assistance Programme with 24/7 confidential helpline If you’re looking for a service desk role with wider scope, strong technical exposure and room to grow, this is a great opportunity to build your career in a global business. Safetykleen is committed to creating an inclusive workplace and is an equal opportunity employer. APPLY FOR THIS POSITION APPLY NOW