This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
We are partnering with a prestigious UK leader in luxury, bespoke home furniture to appoint an exceptional Group Internal Sales Manager. For over four decades, our client has transformed homes through craftsmanship, creativity, and meticulous detail—setting the benchmark for premium living. This is a rare opportunity to take ownership of the internal sales function across multiple high-end brands within the group. You’ll play a pivotal role in shaping the full lead-handling journey—from first contact, qualification, and nurturing, through to structured handover to external sales teams. This is a highly collaborative, visible role working across Sales Leadership, Marketing, CRM, and Technology to drive performance, consistency, and continual improvement.
Job Responsibility:
Lead, coach, and develop the Internal Sales team
Refine call scripts, qualification frameworks, and enquiry handling
Partner with the CRM Lead to enhance segmentation, profiling, and nurturing
Drive consistency of first-contact standards across brands
Own and optimise the enquiry lifecycle
Deliver cross-functional projects that improve systems, workflow, and client experience
Build strong senior stakeholder relationships
Provide clear performance reporting
Act as the Group’s telephony and outbound calling subject-matter expert
Requirements:
Proven leadership of an internal sales/telesales function
Strong coaching ability and a track record of developing high-performing teams
Deep expertise in lead qualification, call structure, script refinement, and enquiry handling
Strong CRM capability, including segmentation, nurturing and workflow optimisation
Confidence driving cross-functional process improvements
Effective collaborator across Marketing, CRM, Tech, and Sales
Ability to influence senior stakeholders
Analytical, commercially minded
Comfortable using performance data to inform decisions and drive revenue-focused outcomes
Structured, process-driven and motivational in leadership style
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