Group Housing Billing Coordinator

• Assist hotel group guests to ensure a successful event by being the housing and billing contact from pre-arrival through departure
• Process all reservation requests, changes, and cancellations received by phone, fax, or mail
• Identify guest reservation needs, determine appropriate room type, and verify availability
• Explain guarantee, special rate, and cancellation policies to callers
• Accommodate and document special requests
• Set-up proper billing accounts according to accounting policies
• Prepare, review, and issue bills, invoices, and account statements according to company procedures
• Provide excellent service to both internal and external customers
• Ensure compliance with standard and local operating procedures
• Work closely with various departments and outside entities to achieve successful groups
• Follow all company and safety and security policies and procedures
• Ensure uniform and personal appearances are clean and professional
• Maintain confidentiality of proprietary information and protect company assets
• Report all accidents, injuries, and unsafe work conditions to the manager
• Welcome and acknowledge all guests according to company standards
• Anticipate and address guests’ service needs
• Assist individuals with disabilities
• Thank guests with genuine appreciation
• Speak with others using clear and professional language
• Answer telephones using appropriate etiquette
• Prepare and review written documents accurately and completely
• Read and visually verify information in a variety of formats
• Comply with quality assurance expectations and standards
• Develop and maintain positive working relationships with others
• Support team to reach common goals
• Listen and respond appropriately to the concerns of employees
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
• Perform other reasonable job duties as requested by Supervisors

• High school diploma or G.E.D. equivalent
• Less than 1-year related work experience
• No supervisory experience
• No license or certification required

Free Parking