CrawlJobs Logo

Group Housing and Billing Manager

United States, Phoenix 28.37 - 35.10 USD / Hour · Job Posted March 12, 2026
Apply Position
Job Link Share

Job Description

Manages all rooms aspects of assigned groups and uses discretion and judgement in dealing with group contacts, both on the phone and in an operational environment, including any contractual obligations. Manages the receipt and entry of each group rooming list prior to or by the proposed deadline outlined in the contract, verifying, documenting and releasing any unused room or attraction inventory back for general sale. Checks any increases in inventory will be checked for availability and any discrepancies will be communicated to the client at the time of rooming list entry. Manages the day-to-day operations of accounts receivables, ensuring that invoices being sent out are correct and dispersed in a timely manner. Follows up on any delinquent accounts. Researches and decides upon credit authorization for incoming customers.

Job Responsibility

  • Manages all rooms aspects of assigned groups and uses discretion and judgement in dealing with group contacts
  • Manages the receipt and entry of each group rooming list prior to or by the proposed deadline outlined in the contract
  • Manages the day-to-day operations of accounts receivables
  • Follows up on any delinquent accounts
  • Researches and decides upon credit authorization for incoming customers
  • Manages the operational preparation for all group bookings
  • Checks for accuracy on all booking sheets, contracts
  • Maintains organized, accurate files on each group account
  • Provides various reports and communications to Sales, Convention Services, Director of Call Center, Travel Industry Sales, Front Office and Accounting
  • Acts as primary Rooms Division contact in advance planning meeting
  • Attends Pre-Convention Meetings, Bill Reviews and site visits for assigned groups
  • Demonstrates knowledge of job-relevant issues, products, systems, and processes
  • Generates and provides accurate and timely results in the form of reports, presentations, etc.
  • Completes accounts receivable period end closing functions and procedures
  • Upholds the policies and procedures outlined in the credit policy
  • Interacts with sales and catering staff for timely credit decisions
  • Executes exemplary customer service to drive customer satisfaction and loyalty
  • Utilizes intranet for resources and information
  • Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person
  • Provides direction and assistance to other organizational units regarding accounting and budgeting policies and procedures
  • Analyzes information and evaluating results to choose the best solution and solve problems
  • Informs and/or updates executives, peers and subordinates on relevant information in a timely manner

Requirements

  • High school diploma or GED
  • 5 years experience in the sales and marketing, guest services, front desk, or related professional area
  • OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
  • 3 years experience in the sales and marketing, guest services, front desk, or related professional area

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Similar Jobs for

Group Housing and Billing Manager

8 matching positions

Group Housing and Event Coordinator

Location
Location
United States , Beverly Hills
Salary
Salary:
32.00 - 35.00 USD / Hour
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • At least 1 year of related work experience
Job Responsibility
Job Responsibility
  • Coordinate group room reservations and related functions with in-house departments, affiliates, and outside group contacts
  • Provide and maintain sincere, courteous, and knowledgeable service to all guests and associates
  • Be proficient in all areas of reservations and general operations of the hotel
  • Maintain ownership of group blocks, including pickup numbers, reservation methods, billing, and proper treatment of VIP guests
  • Coordinate tasks and work with other departments
  • Serve as a departmental role model or mentor
  • Assign and ensure work tasks are completed on time and that they meet appropriate quality standards
  • Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor
  • Follow all company policies and procedures
  • Ensure uniform and personal appearance is clean and professional
  • Fulltime
Read More
Arrow Right

Group Housing Billing Coordinator

Assist hotel group guests to ensure a successful event by being the housing and ...
Location
Location
United States , San Antonio
Salary
Salary:
25.63 USD / Hour
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • Less than 1-year related work experience
  • No supervisory experience
  • No license or certification required
Job Responsibility
Job Responsibility
  • Assist hotel group guests to ensure a successful event by being the housing and billing contact from pre-arrival through departure
  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail
  • Identify guest reservation needs, determine appropriate room type, and verify availability
  • Explain guarantee, special rate, and cancellation policies to callers
  • Accommodate and document special requests
  • Set-up proper billing accounts according to accounting policies
  • Prepare, review, and issue bills, invoices, and account statements according to company procedures
  • Provide excellent service to both internal and external customers
  • Ensure compliance with standard and local operating procedures
  • Work closely with various departments and outside entities to achieve successful groups
What we offer
What we offer
  • Free Parking
  • Fulltime
Read More
Arrow Right

Group Housing Manager

Responsible for soliciting and managing of reservations sales-related opportunit...
Location
Location
United States
Salary
Salary:
70310.00 - 88000.00 USD / Year
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED
  • no work experience required
  • OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
  • 2 years experience in the sales and marketing, guest services, front desk, or related professional area
Job Responsibility
Job Responsibility
  • Identifies new reservations sales business to achieve personal and property revenue goals
  • Understands the overall market, including competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them
  • Closes the best opportunities for the property based on market conditions and property needs
  • Monitors same day selling procedures to maximize room revenue and control property occupancy
  • Gains understanding of the property’s primary target customer and service expectations
  • serves the customer by understanding their business, business issues and concerns, to offer better business solution
  • Responds to incoming reservations sales opportunities for the property that are outside parameters of the
  • Uses negotiating skills and creative selling abilities to close on business and negotiate contracts
  • Uses sales resources and administrative/support staff effectively
  • Assists in monitoring group reservation forecast data
  • Fulltime
Read More
Arrow Right
New

Group and Events Manager

Executes all allocated Group Events with a seamless turnover from the event mana...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience working within an Events Department or similar environment preferred
  • Able to attend the daily and/or weekly operations meeting to liaise with the various Operational departments
  • Understanding of facility management as it relates to Health and Safety, maintenance and operational challenges
  • Technical aptitude in Delphi, Opera and Marsha
  • Familiarity in menu planning, food presentation and event service standards
  • Ability to manage customer budgets
  • Understands the department P & L statements and manages groups accordingly
  • Familiarity and knowledge of all departments within the hotel
  • Effective communications at all levels across the hotel
  • Presents ideas, expectations and information in a concise, well-organized manner by deadlines set
Job Responsibility
Job Responsibility
  • Executes all allocated Group Events with a seamless turnover from the event management team to the operation, ensuring all group events are executed with consistent, high level service throughout the event transaction
  • Through coordination with Sales, the appropriate hotel support departments, and customer, takes total responsibility for the successful management of assigned in-house groups
  • Prepares all documentation to the satisfaction of the customer and coordinates all group event details with the appropriate hotel departments
  • Recognizes opportunities to up-sell to the customer to ensure maximization of revenue opportunities at all times whilst also ensuring all health and safety aspects of the group are monitored
  • Manages group and event details to ensure high levels of service are achieved to guarantee a successful event
  • Handles all types of group events, which will include a number of very complex group events allocated at the discretion of the Director of Event Planning
  • Coordinates and communicates verbally and in writing with the customer and hotel operations teams the details of the group event
  • Ensure all known arrival/departure schedules are communicated to Front Office, Guest Relations, Concierge and Luggage Porters for any in-house groups
  • Acts as liaison between the sales manager, operations team, any of the hotel support departments involved and the customer throughout the event process (pre-group event, on the day itself and post-group event)
  • Able to attend and conduct client show rounds with or without Sales Manager and ensure follow up completed as required
What we offer
What we offer
  • An opportunity to be part of an award-winning international brand where we celebrate your unique talent
  • Growth opportunities in the largest hospitality brand in the world - national and international transfers for the right candidates within Marriott hotels
  • Explore Rate - discounted room rates for you, your friends and family in Marriott properties worldwide
  • 20% off across food and beverage outlets in Marriott properties worldwide
  • Recognition programmes and associate awards to appreciate outstanding talent
  • Wellbeing and community engagement activities on and off property
  • Bike Scheme and Travel Ticket Loan available for all associates
  • 23 days holidays (excluding 8 Bank Holidays)
  • Workplace Pension Scheme & Life assurance
  • Meals on duty, uniform provided and laundered free of charge
  • Fulltime
Read More
Arrow Right

Group and Events Manager

Executes all allocated Group Events with a seamless turnover from the event mana...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience working within an Events Department or similar environment preferred
  • Able to attend the daily and/or weekly operations meeting to liaise with the various Operational departments
  • Understanding of facility management as it relates to Health and Safety, maintenance and operational challenges
  • Technical aptitude in Delphi, Opera and Marsha
  • Familiarity in menu planning, food presentation and event service standards
  • Ability to manage customer budgets
  • Understands the department P & L statements and manages groups accordingly
  • Familiarity and knowledge of all departments within the hotel
  • Effective communications at all levels across the hotel
  • Presents ideas, expectations and information in a concise, well-organized manner by deadlines set
Job Responsibility
Job Responsibility
  • Executes all allocated Group Events with a seamless turnover from the event management team to the operation
  • Ensures all group events are executed with consistent, high level service throughout the event transaction
  • Takes total responsibility for the successful management of assigned in-house groups
  • Prepares all documentation to the satisfaction of the customer and coordinates all group event details with the appropriate hotel departments
  • Recognizes opportunities to up-sell to the customer to ensure maximization of revenue opportunities
  • Ensures all health and safety aspects of the group are monitored
  • Manages group and event details to ensure high levels of service are achieved to guarantee a successful event
  • Handles all types of group events, including very complex group events
  • Coordinates and communicates verbally and in writing with the customer and hotel operations teams the details of the group event
  • Ensure all known arrival/departure schedules are communicated to Front Office, Guest Relations, Concierge and Luggage Porters for any in-house groups
What we offer
What we offer
  • An opportunity to be part of an award-winning international brand where we celebrate your unique talent
  • Growth opportunities in the largest hospitality brand in the world - national and international transfers for the right candidates within Marriott hotels
  • Explore Rate - discounted room rates for you, your friends and family in Marriott properties worldwide
  • 20% off across food and beverage outlets in Marriott properties worldwide
  • Recognition programmes and associate awards to appreciate outstanding talent
  • Wellbeing and community engagement activities on and off property
  • Bike Scheme and Travel Ticket Loan available for all associates
  • 23 days holidays (excluding 8 Bank Holidays)
  • Workplace Pension Scheme & Life assurance
  • Meals on duty, uniform provided and laundered free of charge
  • Fulltime
Read More
Arrow Right

Group Housing Coordinator

Process all reservation requests, changes, and cancellations received by phone, ...
Location
Location
United States , Tampa
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • At least 1 year of related work experience
  • Preference for candidates currently in a Group Housing role
  • Knowledge and experience preferred with MARSHA, PMS, and Passkey
  • Flexibility with work schedules and strong time management skills
Job Responsibility
Job Responsibility
  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail
  • Identify guest reservation needs, determine appropriate room type, and verify availability
  • Explain guarantee, special rate, and cancellation policies to callers
  • Accommodate and document special requests
  • Answer questions about property facilities/services and room accommodations
  • Follow sales techniques to maximize revenue
  • Communicate information regarding designated VIP reservations
  • Input and access data in reservation system
  • Respond to challenges for accommodating rooming requests
  • Oversee accuracy of room blocks and reservations
What we offer
What we offer
  • Training
  • Development
  • Recognition
  • A place where you can pursue your passions in a luxury environment with a focus on holistic well-being
  • Fulltime
Read More
Arrow Right

Group Housing Supervisor

Oversee accuracy of room blocks, reservations, and group market codes. Communica...
Location
Location
United States , Chicago
Salary
Salary:
30.20 USD / Hour
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • At least 2 years of related work experience
  • At least 1 year of supervisory experience
Job Responsibility
Job Responsibility
  • Oversee accuracy of room blocks, reservations, and group market codes
  • Communicate company values and/or culture to new employees
  • Review and implement new Reservations procedures
  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail
  • Identify guest reservation needs and determine appropriate room type
  • Verify availability of room type and rate
  • Explain guarantee, special rate, and cancellation policies to callers
  • Accommodate and document special requests
  • Answer questions about property facilities/services and room accommodations
  • Follow sales techniques to maximize revenue
  • Fulltime
Read More
Arrow Right

Groups and Event Manager

Executes all allocated Group Events with a seamless turnover from the event mana...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience working within an Events Department or similar environment preferred
  • Able to attend the daily and/or weekly operations meeting to liaise with the various Operational departments
  • Understanding of facility management as it relates to Health and Safety, maintenance and operational challenges
  • Technical aptitude in Delphi, Opera and Marsha
  • Familiarity in menu planning, food presentation and event service standards
  • Ability to manage customer budgets
  • Understands the department P & L statements and manages groups accordingly
  • Familiarity and knowledge of all departments within the hotel
  • Effective communications at all levels across the hotel
  • Presents ideas, expectations and information in a concise, well-organized manner by deadlines set
Job Responsibility
Job Responsibility
  • Executes all allocated Group Events with a seamless turnover from the event management team to the operation
  • Takes total responsibility for the successful management of assigned in-house groups
  • Prepares all documentation to the satisfaction of the customer and coordinates all group event details with the appropriate hotel departments
  • Recognizes opportunities to up-sell to the customer to ensure maximization of revenue opportunities
  • Ensures all health and safety aspects of the group are monitored
  • Manages group and event details to ensure high levels of service are achieved
  • Handles all types of group events, including very complex group events
  • Coordinates and communicates verbally and in writing with the customer and hotel operations teams the details of the group event
  • Acts as liaison between the sales manager, operations team, any of the hotel support departments involved and the customer throughout the event process
  • Attains post-group event feedback from the customer and communicates throughout the Hotel as appropriate
What we offer
What we offer
  • An opportunity to be part of an award-winning international brand where we celebrate your unique talent
  • Growth opportunities in the largest hospitality brand in the world - national and international transfers for the right candidates within Marriott hotels
  • Explore Rate - discounted room rates for you, your friends and family in Marriott properties worldwide
  • 20% off across food and beverage outlets in Marriott properties worldwide
  • Recognition programmes and associate awards to appreciate outstanding talent
  • Wellbeing and community engagement activities on and off property
  • Bike Scheme and Travel Ticket Loan available for all associates
  • 23 days holidays (excluding 8 Bank Holidays)
  • Workplace Pension Scheme & Life assurance
  • Meals on duty, uniform provided and laundered free of charge
  • Fulltime
Read More
Arrow Right