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Manages all rooms aspects of assigned groups and uses discretion and judgement in dealing with group contacts, both on the phone and in an operational environment, including any contractual obligations. Manages the receipt and entry of each group rooming list prior to or by the proposed deadline outlined in the contract, verifying, documenting and releasing any unused room or attraction inventory back for general sale. Checks any increases in inventory will be checked for availability and any discrepancies will be communicated to the client at the time of rooming list entry. Manages the day-to-day operations of accounts receivables, ensuring that invoices being sent out are correct and dispersed in a timely manner. Follows up on any delinquent accounts. Researches and decides upon credit authorization for incoming customers.
Job Responsibility:
Manages all rooms aspects of assigned groups and uses discretion and judgement in dealing with group contacts
Manages the receipt and entry of each group rooming list prior to or by the proposed deadline outlined in the contract
Manages the day-to-day operations of accounts receivables
Follows up on any delinquent accounts
Researches and decides upon credit authorization for incoming customers
Manages the operational preparation for all group bookings
Checks for accuracy on all booking sheets, contracts
Maintains organized, accurate files on each group account
Provides various reports and communications to Sales, Convention Services, Director of Call Center, Travel Industry Sales, Front Office and Accounting
Acts as primary Rooms Division contact in advance planning meeting
Attends Pre-Convention Meetings, Bill Reviews and site visits for assigned groups
Demonstrates knowledge of job-relevant issues, products, systems, and processes
Generates and provides accurate and timely results in the form of reports, presentations, etc.
Completes accounts receivable period end closing functions and procedures
Upholds the policies and procedures outlined in the credit policy
Interacts with sales and catering staff for timely credit decisions
Executes exemplary customer service to drive customer satisfaction and loyalty
Utilizes intranet for resources and information
Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person
Provides direction and assistance to other organizational units regarding accounting and budgeting policies and procedures
Analyzes information and evaluating results to choose the best solution and solve problems
Informs and/or updates executives, peers and subordinates on relevant information in a timely manner
Requirements:
High school diploma or GED
5 years experience in the sales and marketing, guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
3 years experience in the sales and marketing, guest services, front desk, or related professional area