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Group Head of Quality & Patient Safety

Ireland, Dublin Employment contract · Job Posted July 03, 2026
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Job Description

Working as part of the Group Leadership team, this role will promote and sustain a quality culture in accordance with the Blackrock Health Vision and Mission and hospital strategy. The aim of this role is to optimise quality and patient safety across Blackrock Health. The appointed Group Head of Quality and Patient Safety will be responsible for all key drivers of Quality & Patient Safety, incorporating but not limited to Clinical Audit, Clinical Effectiveness, oversight of Risk Management (including Incidents, Complaints and Claims), Accreditation and providing support to clinicians and managers for clinical quality improvement strategies.

Job Responsibility

  • Champion a visible and inspiring leadership style that drives a culture of continuous quality improvement across the Group
  • Develop and maintain a collaborative close working relationship with the Group Clinical Director
  • Serve as a core member of the Group Clinical Governance Committee
  • Participate in Group Executive and Hospital Leadership
  • Act as a key conduit, strengthening communication lines between Group Executive leadership and hospital clinical teams
  • Lead the Group's Data Protection function
  • Support and work closely with the Medical Societies, Medical and Nursing Leadership and other clinical groups
  • Prepare and present clear, insight-driven reports to the Group Clinical Governance Committee and Board
  • Provide reports to the Group and Hospital Clinical Directors on all aspects of Quality
  • Represent Quality and Patient Safety on Group projects
  • Lead and foster a proactive and enduring strong culture of safety at every level of the organisation
  • Promote a culture of high reliability
  • Act as Group Accreditation Lead
  • Support internal and external inspections
  • Ensure alignment the Quality & Patient Safety Programme with the Group Strategy
  • Provide strategic direction and operational oversight for the Quality & Patient Safety strategy at Hospital level
  • Develop an annual Quality Plan
  • Continuously monitor the changing national and international global regulatory environment
  • Align Group Patient Safety policies
  • Identify opportunities with the Quality teams to align clinical policies, pathways and procedures
  • Oversee and pilot Group Patient Safety Initiatives
  • Review hospital reports on adverse occurrence investigations
  • Update and develop policies and procedures to reduce risk
  • Analyse reports from the Incident Management System
  • Provide strategic oversight of Clinical Claims management
  • Update Group Clinical Governance on Claims progression
  • Work closely with Insurance Indemnifiers to reduce risks
  • Work closely with multidisciplinary teams to develop and align audit strategies
  • Participate in development of quality initiatives including clinical audit, and KPIs
  • Lead the coordination and implementation of Group-wide initiatives
  • Engage with the Group and Hospital Clinical & Medical Directors to have oversight of the process of Consultant privileging
  • Advocate for optimal MDT structures
  • Monitor results of Patient Experience surveys
  • Oversee the development and implementation of a Patient Council(s) in each site
  • Proactively identify opportunities for digitalization
  • Champion patient centered outcomes during identification and introduction of new devices, new technologies
  • Design, develop and facilitate impactful education and training programmes on Quality and Patient Safety
  • Identify lessons learned through the risk management programme
  • Develop a Group-wide Grand Rounds programme
  • Serve as a valued resource for support/advice to colleagues
  • Provide expertise, support and leadership for management and staff
  • Act as resource for HR in relation to patient safety education
  • Engage in Performance Review processes where required.

Requirements

  • Post-Graduate qualification, or equivalent, in Quality & Patient Safety
  • Seven years post-graduate experience in acute care setting
  • Minimum 3-5 years' experience at management level
  • High professional standards in relation to confidentiality and ethics
  • Working knowledge of relevant legislation
  • Claims Management experience
  • Experience managing and working collaboratively with multiple internal and external stakeholders
  • The requisite knowledge and ability for the proper discharge of the duties of the office.

What we offer

  • Development opportunities
  • Access to a Pension Scheme
  • Subsidised Restaurant
  • Onsite car parking
  • Sports and Social club
  • Employee Assistance Programme
  • Discounted onsite pharmacy

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