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Working as part of the Group Leadership team, this role will promote and sustain a quality culture in accordance with the Blackrock Health Vision and Mission and hospital strategy. The aim of this role is to optimise quality and patient safety across Blackrock Health. The appointed Group Head of Quality and Patient Safety will be responsible for all key drivers of Quality & Patient Safety, incorporating but not limited to Clinical Audit, Clinical Effectiveness, oversight of Risk Management (including Incidents, Complaints and Claims), Accreditation and providing support to clinicians and managers for clinical quality improvement strategies.
Job Responsibility
Champion a visible and inspiring leadership style that drives a culture of continuous quality improvement across the Group
Develop and maintain a collaborative close working relationship with the Group Clinical Director
Serve as a core member of the Group Clinical Governance Committee
Participate in Group Executive and Hospital Leadership
Act as a key conduit, strengthening communication lines between Group Executive leadership and hospital clinical teams
Lead the Group's Data Protection function
Support and work closely with the Medical Societies, Medical and Nursing Leadership and other clinical groups
Prepare and present clear, insight-driven reports to the Group Clinical Governance Committee and Board
Provide reports to the Group and Hospital Clinical Directors on all aspects of Quality
Represent Quality and Patient Safety on Group projects
Lead and foster a proactive and enduring strong culture of safety at every level of the organisation
Promote a culture of high reliability
Act as Group Accreditation Lead
Support internal and external inspections
Ensure alignment the Quality & Patient Safety Programme with the Group Strategy
Provide strategic direction and operational oversight for the Quality & Patient Safety strategy at Hospital level
Develop an annual Quality Plan
Continuously monitor the changing national and international global regulatory environment
Align Group Patient Safety policies
Identify opportunities with the Quality teams to align clinical policies, pathways and procedures
Oversee and pilot Group Patient Safety Initiatives
Review hospital reports on adverse occurrence investigations
Update and develop policies and procedures to reduce risk
Analyse reports from the Incident Management System
Provide strategic oversight of Clinical Claims management
Update Group Clinical Governance on Claims progression
Work closely with Insurance Indemnifiers to reduce risks
Work closely with multidisciplinary teams to develop and align audit strategies
Participate in development of quality initiatives including clinical audit, and KPIs
Lead the coordination and implementation of Group-wide initiatives
Engage with the Group and Hospital Clinical & Medical Directors to have oversight of the process of Consultant privileging
Advocate for optimal MDT structures
Monitor results of Patient Experience surveys
Oversee the development and implementation of a Patient Council(s) in each site
Proactively identify opportunities for digitalization
Champion patient centered outcomes during identification and introduction of new devices, new technologies
Design, develop and facilitate impactful education and training programmes on Quality and Patient Safety
Identify lessons learned through the risk management programme
Develop a Group-wide Grand Rounds programme
Serve as a valued resource for support/advice to colleagues
Provide expertise, support and leadership for management and staff
Act as resource for HR in relation to patient safety education
Engage in Performance Review processes where required.
Requirements
Post-Graduate qualification, or equivalent, in Quality & Patient Safety
Seven years post-graduate experience in acute care setting
Minimum 3-5 years' experience at management level
High professional standards in relation to confidentiality and ethics
Working knowledge of relevant legislation
Claims Management experience
Experience managing and working collaboratively with multiple internal and external stakeholders
The requisite knowledge and ability for the proper discharge of the duties of the office.