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Total Assessment Solutions Corp Logo Total Assessment Solutions Corp · Hospitality and Tourism

Group Experience Manager

United States 25.00 USD / Hour · Job Posted February 14, 2026
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Job Description

The VIP, Bus & Group Experience Manager oversees VIP guests, bus arrivals, group bookings, and field trips. This role ensures groups are handled smoothly, schedules are respected, and high-touch guests receive an elevated experience. This is a logistics-heavy, guest-facing leadership role. This role reports directly to the leadership team.

Job Responsibility

  • Supervise Group Experience Attendants
  • Coordinate bus arrivals and departures and directly communicate with groups / bus drivers
  • Serve as a primary on-site contact for group leaders and teachers
  • Deliver group orientations and ensure rules are understood
  • Manage timing and movement of groups throughout the farm
  • Coordinate with Parking, Entrance, and Field Managers
  • Handle VIP or event issues or special requests
  • Communicate group updates to the General Manager
  • Oversee food operations and be the point-of-contact for food operations during the day

Requirements

  • Must be 18+
  • Experience with groups, tours, or hospitality
  • Comfortable communicating with all ages
  • Must be able to lead group activities during field trips
  • Calm under pressure during peak times
  • Comfortable standing for long periods
  • Must be available weekends

Nice to have

  • Experience with groups and children
  • Customer service or event experience
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