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The VIP, Bus & Group Experience Manager oversees VIP guests, bus arrivals, group bookings, and field trips. This role ensures groups are handled smoothly, schedules are respected, and high-touch guests receive an elevated experience. This is a logistics-heavy, guest-facing leadership role. This role reports directly to the leadership team.
Job Responsibility:
Supervise Group Experience Attendants
Coordinate bus arrivals and departures and directly communicate with groups / bus drivers
Serve as a primary on-site contact for group leaders and teachers
Deliver group orientations and ensure rules are understood
Manage timing and movement of groups throughout the farm
Coordinate with Parking, Entrance, and Field Managers
Handle VIP or event issues or special requests
Communicate group updates to the General Manager
Oversee food operations and be the point-of-contact for food operations during the day
Requirements:
Must be 18+
Experience with groups, tours, or hospitality
Comfortable communicating with all ages
Must be able to lead group activities during field trips