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We are looking for a Group Director, Client Partner to serve as the strategic US Anchor for one of our most critical enterprise accounts, with the opportunity to expand to other clients. You will lead the client relationship for an important AI Acceleration program, serving as the primary bridge between eBay’s West Coast leadership and our expert engineering & consultancy teams in EMEA. This is not a technical delivery role; it is a strategic leadership role. We don’t need you to code the AI; we need you to navigate the organization, build trust with VPs, and translate complex technical outputs into business value. You will ensure that our rapid engineering delivery lands effectively with stakeholders, unblocks political hurdles, and turns a pilot program into a long-term partnership.
Job Responsibility:
Build and maintain deep relationships with key stakeholders in the US Pacific Time Zone
Actively identify and navigate emerging blockers or political sensitivities within the client organization
Translate complex technical concepts into clear, commercial language for client leadership
Act as the connective tissue between the US and EMEA teams
Make calculated calls to keep the project moving while the delivery team is offline
Take ownership of US-centric operational hurdles
Work closely with wider teams across other service lines to share progress and identify new opportunities
Ensure AI accelerators and tools are adopted by client teams
Partner with the Growth Director to prepare groundwork for future opportunity growth
Requirements:
12+ years of experience in Client Services or Account Management within a digital agency or consultancy environment
Track record of managing large, complex enterprise accounts
Experience managing technical or platform build projects (e.g., MarTech, Web Builds, Digital Transformation)
Comfortable speaking the language of engineers and translating it for marketers