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Group Director, Client Partner - AI

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BASIC/DEPT®

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Location:
United States , San Francisco

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Contract Type:
Not provided

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Salary:

150000.00 - 200000.00 USD / Year

Job Description:

We are looking for a Group Director, Client Partner to serve as the strategic US Anchor for one of our most critical enterprise accounts, with the opportunity to expand to other clients. You will lead the client relationship for an important AI Acceleration program, serving as the primary bridge between eBay’s West Coast leadership and our expert engineering & consultancy teams in EMEA. This is not a technical delivery role; it is a strategic leadership role. We don’t need you to code the AI; we need you to navigate the organization, build trust with VPs, and translate complex technical outputs into business value. You will ensure that our rapid engineering delivery lands effectively with stakeholders, unblocks political hurdles, and turns a pilot program into a long-term partnership.

Job Responsibility:

  • Build and maintain deep relationships with key stakeholders in the US Pacific Time Zone
  • Actively identify and navigate emerging blockers or political sensitivities within the client organization
  • Translate complex technical concepts into clear, commercial language for client leadership
  • Act as the connective tissue between the US and EMEA teams
  • Make calculated calls to keep the project moving while the delivery team is offline
  • Take ownership of US-centric operational hurdles
  • Work closely with wider teams across other service lines to share progress and identify new opportunities
  • Ensure AI accelerators and tools are adopted by client teams
  • Partner with the Growth Director to prepare groundwork for future opportunity growth

Requirements:

  • 12+ years of experience in Client Services or Account Management within a digital agency or consultancy environment
  • Track record of managing large, complex enterprise accounts
  • Experience managing technical or platform build projects (e.g., MarTech, Web Builds, Digital Transformation)
  • Comfortable speaking the language of engineers and translating it for marketers
  • High EQ and political savvy
  • Organized and calm under pressure
  • Proactive problem solver
What we offer:
  • Healthcare, Dental, and Vision coverage
  • 401k plan, plus matching
  • PTO
  • Paid Company Holidays
  • Parental Leave

Additional Information:

Job Posted:
February 17, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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