Group Customer Experience Job at Randstad (Milano)

Customer Experience Manager

The vision of the CEM team is to engage with strategic customers to deliver busi...

Location

United States

Salary:

109600.00 - 122400.00 USD / Year

Wiz

Expiration Date

June 12, 2026

Requirements

5+ years of experience as a CSM, AE, PM or other customer facing strategic role
Proven track record of working with Fortune 100 customers with cloud-based technology
Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization
Deep understanding of Security SaaS offerings and pricing models and ability to learn Wiz's offerings and pricing with agility

Job Responsibility

Take ownership of diverse projects and initiatives with a primary focus on cloud security, collaborating with core account groups (Sales, Support, Success), product/engineering teams, and customer teams
Interface and influence key stakeholders, ensuring effective communication and collaboration throughout the project lifecycle, particularly emphasizing security best practices
Establish a deep understanding of the customer’s business vision, culture, and processes with a keen focus on cloud security requirements
Build and grow strong relationships across the org from the day-to-day technicians to the CISO level
Evangelize Wiz value, influencing customers to adopt the right secure solutions at the right time
Ensure the guidance from Wiz (documents, support, TAM, product team, etc) is understood and executed by the customer, while advocating internally at Wiz on behalf of customers to ensure their security needs are met
Leverage your communication skills and extensive PM experience with large-scale transformations to guide customers post onboarding through their stages of Wiz adoption with a strong emphasis on implementing and maintaining robust cloud security practices
Innovatively solve customer security challenges through the introduction of new ideas, tools, and mechanisms while overcoming any political blockers internal to the customer
Collaborate with the Customer Account team to identify and pursue strategic cloud opportunities, specifically those related to cloud security enhancements by deepening product use or expanding to new business units
Provide support through TCO analysis and business case assessments, ensuring alignment with customer security objectives

What we offer

Medical, dental and vision insurance
Home Office Setup reimbursement
Flexible Spending Accounts
Monthly Connectivity reimbursement
Employee Assistance Program (EAP)
Short- and Long-term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan (with employer match)
Flexible paid time off + 11 paid holidays
Paid leave programs, including parental, pregnancy health, medical and bereavement leave

Fulltime

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Principal Customer Experience Program Manager

Microsoft 365 is redefining how work gets done in the era of AI. We are seeking ...

Location

United States , Multiple Locations

Salary:

142800.00 - 274800.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 6+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience
Prior work experience in consulting, delivery management and deep knowledge of competitive products and platforms position focused on collaboration and workforce productivity
Leadership: This role requires effective communication skills and the ability to demonstrate executive presence and confidence when engaging with customers at all levels
Demonstrates the ability to lead and empower teams made up of Microsoft, partner, and customer contributors, fostering collaboration and alignment to deliver complex solutions that drive overall customer success
Relationship Building: Proven track record of building relationships with senior customer executives in large or highly strategic accounts
Experience in managing various stakeholder relationships to get consensus on solutions/engagements required
Demonstrates effective engagement management skills, including planning and managing a portfolio of engagements, driving cross‑group collaboration, orchestrating resources effectively, communicating with clarity, applying strong analytical capabilities, and maintaining exceptional attention to detail
Collaboration and Communication: Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication
Demonstrates effective presentation skills and is comfortable engaging large audiences across all levels of management, including senior executives, IT leaders, database administrators, and business decision makers
Technical: Experience with cloud and hybrid infrastructures, architecture designs, and preferred migrations

Job Responsibility

Lead customer engagement and growth program with select must win customers, driving measurable business outcomes across Microsoft 365 through competitive wins, customer acquisition, migrations, and sustained usage in complex, ambiguous environments
Own end-to-end customer success motions for strategic commercial customers, partnering with field sales, account teams, FastTrack, and partners to plan and execute high-quality engagements across cloud and on-premises workloads that accelerate deployment and value realization
Represent the voice of switchers and strategic customers, engaging deeply and directly with customers to triage, prioritize, and operationalize feedback, and translating competitive insights into clear, actionable signals that influence product strategy and execution
Influence product direction and platform evolution, partnering with Microsoft 365 product teams to balance customer needs, technical constraints, cost, and opportunity while improving fundamentals, simplicity, and AI-first experiences
Drive cross-organizational alignment without authority, connecting stakeholders across engineering, sales, customer success, partners, and leadership to unblock issues, anticipate systemic risks, and ensure cohesive execution
Define success metrics and operational rigor, establishing usage signals, health indicators, and leading metrics to guide decision-making, measure impact, and continuously improve customer outcomes
Ensure high-quality delivery of partner and FastTrack services, improving customer experience, accelerating migrations, and driving durable adoption of Microsoft cloud services
Communicate progress and insights to senior leadership, regularly presenting plans, customer showcases, competitive reviews, and executive briefings, including support for conferences, events, and leadership engagements
Raise the bar for program excellence, operating with multi-quarter ownership and accountability, proactively addressing systemic challenges, and serving as a role model and thought partner within the PM community

Fulltime

Security Customer Experience Engineer II

The mission of the Microsoft Security organization—to make the world a safer pla...

Location

United States , Redmond

Salary:

100600.00 - 199000.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Sales, Marketing, Computer Science, Information Technology (IT), Data Science, Business Analytics, Business, Finance, Mathematics, Physical Sciences, Humanities, or related field AND 2+ years experience in consulting, change management, project management, customer engagement, sales/business engagement, relationship management, analytics, or customer feedback and intelligence program management OR equivalent experience
Bachelor's Degree AND 5+ years’ experience in product/service/project/program management or software development OR equivalent experience
Understands basic cloud architectures, email security concepts, and technologies as they relate to Microsoft Defender for Office 365 (MDO) or similar email/collaboration security platforms
Familiar with email protocols (SMTP, DNS/MX, SPF, DKIM, DMARC), mail flow architecture, and web technologies relevant to Exchange Online and Microsoft 365 collaboration security
Has hands-on experience with setup and configuration of Microsoft Defender for Office 365 policies (Safe Attachments, Safe Links, Anti-Phishing, Anti-Spam, Anti-Malware) or similar email security technologies
Exposed to integration of Microsoft Defender for Office 365 with Microsoft Defender XDR, and familiar with Security Copilot capabilities in the context of email threat investigation and response
Experienced in basic onboarding and configuration of Microsoft Defender for Office 365 protection policies and threat investigation workflows
Familiar with configuring mail flow rules, quarantine policies, tenant allow/block lists, and integration with Exchange Online Protection (EOP)
Has worked with both preset security policies and custom policy configurations within Defender for Office 365, including attack simulation training
Can collect and review email threat telemetry, message trace logs, and threat investigation data within Microsoft Defender for Office 365 and the Microsoft Defender portal

Job Responsibility

Leverage engineering tools, customer telemetry, and direct customer feedback to identify product defects, usage issues, misconfigurations, and emerging signals
Resolve highly complex, mission critical technical issues in a 24x7x365 operational environment
Independently track and manage customer incidents, engaging customers and partners to understand issues, provide status updates, and communicate progress and next steps
Investigate and troubleshoot issues using advanced diagnostics with minimal guidance
Gather and synthesize customer and partner feedback to identify feature gaps, knowledge gaps, configuration issues, and key performance indicators (KPIs)
Design, implement, or contribute to new features, tools, and automation to improve product quality and customer outcomes
Share best practices and technical guidance through multiple forums to help customers and partners remain current
Identify opportunities to improve troubleshooting content and drive automation of complex solutions
Proactively pursue professional development opportunities across product areas and business processes (e.g., mentoring, shadowing, training) to strengthen technical depth and impact
Conduct proactive health checks to ensure customer environments are optimized and deployment ready

Fulltime

Customer Experience Specialist (Event)

To optimise the meeting place experience for the many people to drive visitation...

Location

China , Changsha - Yuelu District

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

IKEA concept, culture and values – Knowledge of IKEAs corporate identity, core values and vision of creating a better everyday life for the many people, to ensure right representation.
IKEA brand – Knowledge of what the IKEA brand means and how it should be incorporated in everything IKEA does.
Branding: Knowledge of creating a unique image for the local brand in the consumers' mind and establish a significant and differentiated presence in the market that attracts and retains customers.
Globalization – Able to adapt global Meeting Place concept to meet local culture and community needs and willpower to adjust the global concept to stay and continue to be relevant.
Customer experience practices – knowledge of the customer experience practices and innovations used by the industries worldwide (including retail, meeting places, F&B, leisure, hotel business, other places where customer experience is an integral part of the business
Customer Behavior – Knowledge of existing and potential customer’s needs, behaviours and aspirations to be able to help Ingka evaluate future endeavours and further translate insights into most relevant ideas & solutions, to support for business purpose and decision-making.
Customer journey - Knowledge of the customer’s whole interaction with Ingka, from first encounter to purchase – using digital and physical tools and platforms.

Job Responsibility

Co-create the Customer Experience Program for the Meeting Place by providing solutions which enhance the Customer Journey for each customer group. Secure efficient communication with customers.
Execute on assigned tasks which contribute to strategic priorities within the Customer Experience supporting Customer Experience Manager as priorities evolve to deliver day-to-day Customer Experience activities, leveraging their specific customer experience expertise and knowledge of standards on local and different markets.
Propose and execute localization of the Meeting Place in all MP’s touch points (off-line and on-line), commercial offer, partners design concepts and formats, design story, services, amenities and temporary special experiences to ensure relevance and consistency from customer perspective.
Create and manage customised events and marketing activities together with our Partners, Communities and IKEA and follow them up.
Actively work on customer experience improvement by increasing IKEA presence in the Meeting Place and developing common commercial calendar together with IKEA
Cooperate with Accelerator Hub and external partners in order to identify and implement innovation projects or initiatives in the Meeting Place. Support local innovation projects which uplift Meeting Place unique customer experiences, co-creation and operations optimization.
Regularly monitor customers’ interaction with the MP. Collect and use Customer Voice in order to engage, explain and talk to our customers day to day. Use active listening and other communication techniques to uncover customer insights. Use all communication channels, including social networks as part of daily work. Involve customers into the quick prototyping of the new ideas and concepts.
Follow-up, accumulate and share practices and lessons learnt with other Meeting Places. Ensure the appropriate documentation of customer experience related materials

Fulltime

Customer Experience Advisor

We have an exciting opportunity for you to join our team as our Customer Experie...

Location

United Kingdom , Southampton

Salary:

28000.00 - 32000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous experience in a fast-paced customer service environment
Experience in sales
Determined, Enthusiastic and Reliable
Self-motivated and Achievement orientated
Ability to use own initiative, multitask and perform under pressure
Sets high standards & consistently achieves them
Highly competent with Microsoft Office
Strong communicator with the ability to influence and negotiate effectively

Job Responsibility

Deliver on agreed service level targets including call answer rates, email response rates and completing a consistent high level of calls with a responsibility to ensure that the customers have an exceptional customer experience
Ensuring that all enquiries are responded and followed up within the agreed time scales
Achieve agreed sales targets through completing a consistent high level of sales calls to a new and existing customer base with a responsibility to ensure that the customers have an exceptional customer experience
Working in collaboration with WP Group’s Sector Specialists to work on promotional sector driven campaigns and support WP Group’s Sector specialist to drive the organisation to be a leading Sector Specialist organisation
In this role you will be responsible for managing customers’ orders and being proactive to ensure that customers’ expectations are met. You will work in collaboration with sales and other departments to ensure the best customer journey
Pro-actively seek out every opportunity on both inbound and outbound sales calls using sales skills and excellent product knowledge to offer the customer a range of products and services
Utilising WP Group’s CRM system to plan daily activities, maintain an agreed level of contact with our customers and to identify and re-engage with non-trading customers
Be the voice of the customer, focussed on continuous improvement across the wider business and ensuring compliance with our processes and procedures and suggesting improvements wherever necessary

What we offer

Competitive salary
25 days holiday per annum plus bank holidays
Life Assurance at 4x basic salary
Defined Contribution Pension (Matched up to 7%)
Employee Benefits and Perks Portal
GP Helpline and Employee Assistance Programmes

Customer Experience Consultant

We are seeking an experienced consultant to help us design the future customer e...

Location

United Kingdom , Manchester

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Proven experience in designing customer experience operating models
Proven experience in embedding customer-led ways of working across complex organisations
Proven experience in translating customer experience strategy into practical organisational design
Proven experience in defining customer experience governance, capability, and measurement frameworks

Job Responsibility

Audit existing customer experience structures, workflows, and fragmented activities across the Group
Define the future-state model, including core competencies, headcount, and reporting lines
Evaluate and recommend the essential technology stack and performance KPIs
Develop a phased roadmap identifying quick wins and critical path dependencies

Avp, customer experience strategy - medicare

This is a hybrid role that requires the incumbent to be in the office 3x/week (T...

Location

United States , New York

Salary:

168900.00 - 258400.00 USD / Year

Healthfirst

Expiration Date

Until further notice

Requirements

Bachelor’s degree
10–15 years of progressive experience in customer experience strategy, member engagement, or consumer strategy roles
Strong understanding of Medicare Advantage products, member needs, and regulatory environment
Demonstrated success leading strategic, cross-functional initiatives that improved customer or member experience
Experience using Voice of the Customer (VOC) and NPS data, as well as familiarity with both qualitative and quantitative research methods
Proven ability to manage and mentor teams
Strong analytical, communication, and stakeholder management skills

Job Responsibility

Lead the creation and implementation of the Medicare customer experience strategy aligned with business objectives and regulatory requirements
Own and evolve the Medicare member journey portfolio, identifying key moments that matter and opportunities for differentiation
Translate member insights and business priorities into actionable experience initiatives that enhance value, satisfaction, and loyalty
Partner closely with experience and service designers to translate strategy and member insights into tangible journey improvements, service blueprints, and design prototypes
Collaborate with the Insights and Measurement team to interpret Voice of the Customer (VOC) and behavioral data to identify pain points, quantify impact, and guide prioritization
Ensure that design and insights outputs inform benefit design, digital product development, service enhancements, and communication strategies
Promote human-centered design and data-driven decision-making across Medicare programs to foster empathy, innovation, and accountability
Oversee a portfolio of experience improvement initiatives, engagement campaigns, and service transformation programs
Collaborate with allied teams to define clear goals, success metrics, and governance structures for each initiative
Manage a small team of professionals, providing leadership, coaching, and development opportunities

What we offer

medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions

Fulltime

Customer Experience Manager

The vision of the CEM team is to engage with strategic customers to deliver busi...

Location

United States

Salary:

109600.00 - 122400.00 USD / Year

Wiz

Expiration Date

Until further notice

Requirements

5+ years of experience as a CSM, AE, PM or other customer facing strategic role
Proven track record of working with Fortune 100 customers with cloud-based technology
Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization
Deep understanding of Security SaaS offerings and pricing models and ability to learn Wiz's offerings and pricing with agility
Candidates must be located in Central or Eastern time zones

Job Responsibility

Strategic Project Ownership: Take ownership of diverse projects and initiatives with a primary focus on cloud security, collaborating with core account groups (Sales, Support, Success), product/engineering teams, and customer teams
Interface and influence key stakeholders, ensuring effective communication and collaboration throughout the project lifecycle, particularly emphasizing security best practices
Customer Engagement and Advocacy for Cloud Security: Establish a deep understanding of the customer’s business vision, culture, and processes with a keen focus on cloud security requirements
Build and grow strong relationships across the org from the day-to-day technicians to the CISO level
Evangelize Wiz value, influencing customers to adopt the right secure solutions at the right time
Ensure the guidance from Wiz (documents, support, TAM, product team, etc) is understood and executed by the customer, while advocating internally at Wiz on behalf of customers to ensure their security needs are met
Program Transformation: Leverage your communication skills and extensive PM experience with large-scale transformations to guide customers post onboarding through their stages of Wiz adoption with a strong emphasis on implementing and maintaining robust cloud security practices
Innovatively solve customer security challenges through the introduction of new ideas, tools, and mechanisms while overcoming any political blockers internal to the customer
Strategic Opportunity Identification and Value Enumeration: Collaborate with the Customer Account team to identify and pursue strategic cloud opportunities, specifically those related to cloud security enhancements by deepening product use or expanding to new business units
Provide support through TCO analysis and business case assessments, ensuring alignment with customer security objectives

What we offer

Medical, dental and vision insurance
Home Office Setup reimbursement
Flexible Spending Accounts
Monthly Connectivity reimbursement
Employee Assistance Program (EAP)
Short- and Long-term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan (with employer match)
Flexible paid time off + 11 paid holidays
Paid leave programs, including parental, pregnancy health, medical and bereavement leave

Fulltime

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