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Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Group Coordinator

United States, Nashville · Job Posted January 29, 2026
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Job Description

Group Coordinator position at W Nashville, part of Marriott International. The role involves processing reservations, managing group rooming lists, maximizing revenue, and providing excellent guest service in line with company standards and W Hotels' culture of Igniting Curiosity and Expanding Worlds.

Job Responsibility

  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail
  • Identify guest reservation needs, determine appropriate room type, and verify availability
  • Explain guarantee, special rate, and cancellation policies to callers
  • Accommodate and document special requests
  • Answer questions about property facilities/services and room accommodations
  • Follow sales techniques to maximize revenue
  • Communicate information regarding designated VIP reservations
  • Input and access data in reservation system
  • Respond to any challenges found for accommodating rooming requests
  • Oversee accuracy of room blocks and reservations
  • Input group rooming lists using reservation systems, revise room blocks
  • Set-up proper billing accounts according to Accounting policies
  • Follow all company policies and procedures
  • ensure uniform and personal appearance are clean and professional
  • maintain confidentiality
  • protect company assets
  • Welcome and acknowledge all guests according to company standards
  • anticipate and address guests’ service needs
  • assist individuals with disabilities
  • thank guests with genuine appreciation
  • Speak with others using clear and professional language
  • prepare and review written documents accurately
  • answer telephones using appropriate etiquette
  • Develop and maintain positive working relationships
  • support team to reach common goals
  • listen and respond appropriately to the concerns of other employees
  • Comply with quality assurance expectations and standards
  • Read and visually verify information in a variety of formats
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
  • Perform other reasonable job duties as requested by Supervisors

Requirements

  • High school diploma or G.E.D. equivalent
  • At least 1 year of related work experience
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