Group & Conference Services Manager

• Manage the Conference & Groups Services team and oversee daily job requirements
• Achieve conference & groups financial objectives through effective contract execution, upselling, and revenue maximization
• Prepare monthly financial reports, monitor target achievement, and participate in budget preparation in conjunction with the Director of Catering
• Negotiate with clients/guests using creative and attractive menu presentations and event proposals to maximize revenue and fulfill contractual obligations while meeting client needs
• Build strong relationships with clients through trust, professionalism, and personalized service
• Coordinate with Sales and Catering team to ensure optimal utilization of function space and maximize revenues
• Finalize requirements of confirmed bookings while maximizing revenue potential through upselling and ensuring effective written and verbal communication with all departments (Group Resumes, BEOs, and daily reports)
• Ensure accuracy of banquet checks and conduct billing reviews upon completion of programs or events
• Overlook the execution of groups and conference events in collaboration with Banquets operation teams
• review all function space and ensure client satisfaction at the outset and throughout each event
• Plan, attend, and participate in operational and client meetings including but not limited to: Morning Operations Briefings, Conference Services Briefings, Resume Meetings, Banquet Event Order Meetings, Sales Meetings, Pre-Convention Meetings, Planning Visits, and Menu Tastings
• Maintain thorough knowledge of hotel facilities, meeting space capacities and dimensions, and operational requirements of all departments
• Make timely and sound decisions that balance client expectations with the hotel’s financial, safety, and staffing objectives
• Resolve challenges and operational issues that arise while groups are on property and keep the Director of Catering and Planning Committee fully informed of any unusual matters to ensure prompt corrective action
• Comply with Four Seasons standards and work harmoniously and professionally with all colleagues and planning committees

• Bachelor’s Degree and/or professional certification is preferred
• Minimum of 2–5 years’ experience directly related to hotel conference services or hotel operations
• Excellent written and spoken proficiency in both English and Arabic
• Strong selling, negotiation, and interpersonal skills
• High level of creativity and attention to detail
• Ability to multitask and perform effectively in a fast-paced, client-driven environment
• Professionalism, integrity, and ability to maintain confidentiality
• Positive attitude with a proactive, solution-oriented approach
• Ability to work flexible hours, including evenings, weekends, and holidays as required by business needs

additional languages are an advantage

• Competitive salary and comprehensive benefits package
• Excellent training and development opportunities
• Employee discounts and complimentary stays at Four Seasons Hotels and Resorts worldwide
• Recognition programs and employee wellness initiatives