Group Business Process Manager

T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Reporting to the Sr Director, SMO, the Group Business Process Manager: • Leads process design, implementation, and quality control monitoring using appropriate methods to identify the opportunities, implement solutions, and measure impact, including operating model projects or shared services transformations; • Works on multiple large and highly complex projects for operational improvement and provides compelling business cases with proven cost savings or process efficiencies. • Works with teams across technology and the business segment to align strategic vision and build requirements using their operational knowledge of core back-office functions (e.g., finance, procurement, supply chain) to create an organization design and build end to end business processes and governance structures; • Has expansive knowledge of operating Model and shared services best practices, key performance indicators, industry trends, continuous process improvement techniques and emerging technologies. As the SMO – Group Business Process Manager, you'll work with a team of problem solvers, helping to solve complex business issues from strategy to execution.