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Four Seasons Logo Four Seasons · Hospitality and Tourism

Group and Events Planning Manager

United Kingdom, London Employment contract 54000.00 GBP / Year · Job Posted May 03, 2026
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Job Description

As Conference Services Manager, you will take full responsibility for the planning and delivery of conferences, meetings, and social events, from confirmation through to post event follow up. You will serve as the primary point of contact for clients, ensuring every detail is thoughtfully managed and every event reflects Four Seasons standards. Working closely with Sales, Banquet Operations, and wider hotel teams, you will balance exceptional client care with commercial awareness, identifying opportunities to enhance guest experience while maximising revenue. You will also lead and support the Conference Services Executive, fostering learning, accountability, and professional growth within the team.

Job Responsibility

  • Own the full event planning journey for group and catering business following handover from Sales
  • Build trusted, long term relationships with clients and meeting planners
  • Identify, propose, and convert upselling opportunities to enhance client programmes and increase revenue
  • Act as the central liaison for all event elements including rooms, catering, audio visual, transportation, and external suppliers
  • Ensure accurate management of all contractual terms including deposits, cut off dates, attrition, and billing instructions
  • Work closely with Sales to maximise function space utilisation and support future business opportunities
  • Conduct detailed site inspections and property tours to showcase the hotel’s capabilities
  • Maintain up to date and accurate forecasts and records within Golden Sales and Catering, in line with corporate standards
  • Communicate all group and event requirements clearly to internal departments, including arrivals, departures, amenities, deliveries, and dietary needs
  • Oversee corporate and social events while maintaining consistent and professional follow up with clients
  • Support, guide, and develop the Conference Services Executive through coaching and hands on leadership

Requirements

  • Strong background in conference services, events planning, or group management within a luxury hospitality environment
  • Confidence managing multiple programmes at different stages of planning with high attention to detail
  • Proven ability to build rapport and trust with high expectation clients
  • Commercially minded, with experience identifying and converting upsell opportunities
  • Strong understanding of contracts, billing processes, and commercial terms
  • Previous exposure to Food and Beverage operations, ideally Banquet Operations
  • Highly organised, with a disciplined approach to systems, forecasting, and record keeping
  • Natural leadership style, with the ability to support and develop junior team members
  • Flexibility to work occasional weekends where business requires

What we offer

  • Total package of £54,000 inclusive of salary and hotel service charge
  • Structured working culture designed to support work life balance
  • Excellent training and clear career development opportunities
  • Up to 20 complimentary nights at Four Seasons hotels and resorts worldwide, increasing with service
  • Free meals while on duty at Zest, with refreshments available throughout the day
  • Holiday entitlement increasing with length of service up to 33 days
  • Life insurance while on duty
  • Opportunities for internal progression within London and across the global Four Seasons portfolio
  • Season Ticket Loan and Cycle to Work scheme
  • Free uniform and professional dry cleaning
  • Employee recognition programmes
  • Annual themed employee events and a varied social, charitable, and sporting calendar
  • Access to Wagestream for salary flexibility
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  • A strong background in conference services, events planning, or group management within a luxury hospitality environment
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  • Build trusted, long term relationships with clients and meeting planners
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  • Ensure accurate management of all contractual terms including deposits, cut off dates, attrition, and billing instructions
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