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Group and Events Planning Manager

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Four Seasons

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Location:
United Kingdom , London

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Four Seasons Hotel London at Park Lane is seeking an experienced Conference Services Manager to lead our Catering and Events Services function and act as a key ambassador between our clients and the hotel. This is an influential role for a confident, commercially minded professional who thrives on ownership, collaboration, and delivering flawless execution at the highest level.

Job Responsibility:

  • Own the full event planning journey for group and catering business following handover from Sales
  • Build trusted, long term relationships with clients and meeting planners
  • Identify, propose, and convert upselling opportunities to enhance client programmes and increase revenue
  • Act as the central liaison for all event elements including rooms, catering, audio visual, transportation, and external suppliers
  • Ensure accurate management of all contractual terms including deposits, cut off dates, attrition, and billing instructions
  • Work closely with Sales to maximise function space utilisation and support future business opportunities
  • Conduct detailed site inspections and property tours to showcase the hotel’s capabilities
  • Maintain up to date and accurate forecasts and records within Golden Sales and Catering, in line with corporate standards
  • Communicate all group and event requirements clearly to internal departments, including arrivals, departures, amenities, deliveries, and dietary needs
  • Oversee corporate and social events while maintaining consistent and professional follow up with clients
  • Support, guide, and develop the Conference Services Executive through coaching and hands on leadership

Requirements:

  • A strong background in conference services, events planning, or group management within a luxury hospitality environment
  • Confidence managing multiple programmes at different stages of planning with high attention to detail
  • Proven ability to build rapport and trust with high expectation clients
  • Commercially minded, with experience identifying and converting upsell opportunities
  • Strong understanding of contracts, billing processes, and commercial terms
  • Previous exposure to Food and Beverage operations, ideally Banquet Operations
  • Highly organised, with a disciplined approach to systems, forecasting, and record keeping
  • Natural leadership style, with the ability to support and develop junior team members
  • Flexibility to work occasional weekends where business requires
What we offer:
  • Total package of £54,000 inclusive of salary and hotel service charge
  • Structured working culture designed to support work life balance
  • Excellent training and clear career development opportunities
  • Up to 20 complimentary nights at Four Seasons hotels and resorts worldwide, increasing with service
  • Free meals while on duty at Zest, with refreshments available throughout the day
  • Holiday entitlement increasing with length of service up to 33 days
  • Life insurance while on duty
  • Opportunities for internal progression within London and across the global Four Seasons portfolio
  • Season Ticket Loan and Cycle to Work scheme
  • Free uniform and professional dry cleaning
  • Employee recognition programmes
  • Annual themed employee events and a varied social, charitable, and sporting calendar
  • Access to Wagestream for salary flexibility

Additional Information:

Job Posted:
April 23, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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