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Group and Events Manager

United Kingdom, London · Job Posted May 03, 2026
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Job Description

Executes all allocated Group Events with a seamless turnover from the event management team to the operation, ensuring all group events are executed with consistent, high level service throughout the event transaction. Through coordination with Sales, the appropriate hotel support departments, and customer, takes total responsibility for the successful management of assigned in-house groups. Prepares all documentation to the satisfaction of the customer and coordinates all group event details with the appropriate hotel departments. Recognizes opportunities to up-sell to the customer to ensure maximization of revenue opportunities at all times whilst also ensuring all health and safety aspects of the group are monitored.

Job Responsibility

  • Executes all allocated Group Events with a seamless turnover from the event management team to the operation, ensuring all group events are executed with consistent, high level service throughout the event transaction
  • Through coordination with Sales, the appropriate hotel support departments, and customer, takes total responsibility for the successful management of assigned in-house groups
  • Prepares all documentation to the satisfaction of the customer and coordinates all group event details with the appropriate hotel departments
  • Recognizes opportunities to up-sell to the customer to ensure maximization of revenue opportunities at all times whilst also ensuring all health and safety aspects of the group are monitored
  • Develops and manages relationships with key internal and external stakeholders.

Requirements

  • Previous experience working within an Events Department or similar environment preferred
  • Able to attend the daily and/or weekly operations meeting to liaise with the various Operational departments
  • Understanding of facility management as it relates to Health and Safety, maintenance and operational challenges
  • Technical aptitude in Delphi, Opera and Marsha
  • Familiarity in menu planning, food presentation and event service standards
  • Ability to manage customer budgets
  • Understands the department P & L statements and manages groups accordingly
  • Familiarity and knowledge of all departments within the hotel
  • Effective communications at all levels across the hotel
  • Presents ideas, expectations and information in a concise, well-organized manner by deadlines set
  • Manages conflict situations effectively
  • Understanding of audio visual equipment available and services offered
  • Manages time well
  • Operational knowledge - understands operational challenges
  • Strong familiarity in designing, up selling and executing outstanding catered events of various sizes and complexity
  • Knowledge of, and experience in providing world class customer service to local and group clients
  • Knowledge of and ability to integrate current trends in Group & Event Management
  • Understands the hotel revenue strategy

What we offer

  • Explore Rate - discounted room rates for you, your friends and family in Marriott properties worldwide
  • 20% off across food and beverage outlets in Marriott properties worldwide
  • Recognition programmes and associate awards to appreciate outstanding talent
  • Wellbeing and community engagement activities on and off property
  • Bike Scheme and Travel Ticket Loan available for all associates
  • 23 days holidays (excluding 8 Bank Holidays)
  • Workplace Pension Scheme & Life assurance
  • Meals on duty, uniform provided and laundered free of charge
  • World class training and development programmes tailored to enhancing your skills and help you grow
  • Work alongside talented, award winning and experienced hospitality professionals

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  • Executes all allocated Group Events with a seamless turnover from the event management team to the operation
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