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The Group Air Specialist is responsible for managing all aspects of group airline travel for meetings, events, and incentive programs. This role serves as the primary point of contact for program travelers, coordinating air arrangements that align with program guidelines, budgets, and timelines. The specialist books, tickets, exchanges, and refunds airfare for domestic and international itineraries using the Sabre Global Distribution System (GDS) platform, while advising travelers on personal air costs and travel options. They collaborate closely with event management, the technology team, and Solutions Development to ensure accuracy and consistency across all air-related details, produce required manifests and reports, manage traveler data within registration systems, and provide timely, high-quality service to support a seamless travel experience.
Job Responsibility:
Manage all aspects of group airline travel for meetings, events, and incentive programs
Serve as primary point of contact for program travelers
Book, ticket, exchange, and refund airfare for domestic and international itineraries using Sabre GDS
Advise travelers on personal air costs and travel options
Collaborate with event management, technology team, and Solutions Development
Produce required manifests and reports
Manage traveler data within registration systems
Provide timely, high-quality service
Requirements:
High School Diploma or G.E.D.
Sabre GDS experience required
Passion for and ability to travel up to 25% of the time and work outside of normal business hours, including evenings and weekends
Exceptional communication skills, including the ability to articulate vision and inspire and motivate others
Proven ability to work in a fast-paced environment with meticulous attention to detail
Exceptional organizational, interpersonal, time management, computer, and problem-solving skills
Strong project and change management skills
Ability to work independently and effectively collaborate in a team environment
Positive, friendly, and approachable attitude with a strong work ethic and ability to multitask
Strong analytical and problem-solving skills, including an understanding of how decisions affect departments and the organization
Must be a team player who can effectively listen, build relationships, and remain calm under pressure