Group AI Manager Job at Service Stream (Melbourne)

Job Description

As the Group AI Manager, you will play a pivotal role in translating Service Stream’s enterprise AI strategy into real business outcomes. This leadership position focuses on driving transformation, uplifting organisational capability, and enabling enterprise-wide adoption of AI solutions. You will oversee the end to end delivery of AI initiatives - from identifying high value opportunities and building business cases, through to execution, value realisation, and managing change across the organisation.

Job Responsibility

Serve as the primary point of contact for AI across the Group, advocating for AI adoption and enabling teams through training, guidance, and capability uplift
Own and manage the Group AI roadmap, ensuring initiatives are prioritised, sequenced, and aligned to strategic transformation goals
Lead development of robust business cases, defining business problems, recommended AI solutions, and projected commercial returns (ROI)
Conduct cross-functional discovery workshops to identify AI opportunities and gather requirements for transformation initiatives
Establish and track KPIs to measure commercial value, ensuring delivery outcomes meet original business case expectations
Enforce Data & AI governance, ethical standards, and security controls across all AI initiatives
Provide executive-level reporting on roadmap progress, risks, and delivery performance
Oversee the full delivery lifecycle, coordinating internal teams and external partners to ensure quality outcomes
Manage third‑party suppliers and strategic partners, ensuring contractual performance and value delivery
Champion change adoption, ensuring AI solutions are embedded into business processes and operationalised effectively

Requirements

Must be an Australian Citizen
Significant experience in Data or Digital Transformation, Product Management, or similar transformation and delivery‑focused leadership roles in complex corporate environments
Strong stakeholder management and the ability to influence senior management, facilitate workshops, and drive cross‑functional alignment
Strong understanding of AI, Machine Learning, and Data Science concepts, with the ability to translate technical capability into business value
Proven track record of delivering measurable commercial outcomes through transformation initiatives
Demonstrated experience developing high‑quality business cases and investment proposals
Experience working within established governance, compliance, and risk frameworks
Strong change management capability, with experience driving adoption of new technologies or workflows
Excellent communication, analytical thinking, and problem‑solving skills
Ability to work collaboratively across diverse business units while also operating independently when required
Undergraduate degree in Business, Commerce, Information Technology, Engineering, or a related field (mandatory)

Nice to have

Certifications in Product Management (CPM, CSPO) and/or Project/Program Management (PRINCE2, PMP, Agile/Scrum) — highly regarded
Strong literacy in AI and data concepts, supported by relevant training or professional development

What we offer

Flexible working – We genuinely consider all flexibility requests
Growth – Career development opportunities across our expanding business
Discounts – Access to hundreds of major retailers including Woolworths, Airbnb, JB Hi‑Fi, and Bupa
Paid leave – Parental, cultural, community service, study, corporate volunteering, and purchased leave
Culture – A workplace that values diversity, inclusion, and celebrates excellence

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