Group Account Director

• Build and maintain strong relationships with senior clients (including C-suite), acting as their strategic advisor and ensuring their satisfaction
• You strategically guide clients, understand their business goals, and provide valuable insights to drive their marketing success
• Provide strategic marketing guidance and thought leadership by working to understand your clients’ businesses while simultaneously educating clients about how we can help
• Lead and motivate a team by providing mentorship, guidance, and fostering a productive working environment
• Develop and implement strategic account plans that align with client objectives and business goals
• Identify opportunities for client growth and develop sound and actionable annual and quarterly account plans
• Develop staffing plans and scopes of work (project-based and retainer)
• Collaborate with internal teams and their respective senior leads to ensure seamless execution of client campaigns
• Manage financial performance of assigned accounts by effectively monitoring account health and managing a revenue tracker/forecast
• Skillfully navigate challenging client situations or internal disagreements to achieve positive outcomes
• Effectively and clearly present to a group and lead development of a client facing deck
• Develop a deep understanding of the agency’s strengths and ways of working, and represent the agency professionally to clients and key stakeholders
• Be an AI master and contribute to the development of the organization’s overarching AI strategy and train team members on new tools

• 8+ years of experience in account management or a related field with a focus on client relationship building and strategic planning
• Proven experience in leading and managing a team
• Demonstrated success in managing high-profile client accounts, delivering client satisfaction
• Strong expertise in social media marketing, including a deep understanding of various social media platforms, trends, best practices, and the ability to translate data into actionable insights to optimize campaign performance
• Curiosity about clients’ business and a passion for solving business challenges
• Strong presentation skills and ability to develop a clear deck
• Highly proficient with Google Suite, Slack, A.I. tools, and Asana

Traditional agency experience

• Passport program lets you explore and work from one of our 18 other offices worldwide, including Paris, Singapore, Madrid, Dubai, London and more
• Celebrate our wins
• Passionate about making a difference
• Great snacks (Shoutout to Sheila who keeps the kitchen stocked)