Group Account Director

• Lead Strategic Client Partnerships: Serve as the principal leader of client accounts, ensuring we consistently exceed client expectations and deliver transformative results
• Cultivate Senior Client Relationships: Forge deep, trust-based relationships with senior-level clients, acting as a strategic advisor on their business needs, and proactively identifying opportunities where The Social Lights can help achieve their business objectives
• Inspire High-Performance Teams: Lead and motivate cross-functional teams to consistently produce exceptional work, fostering an environment that drives creativity, collaboration, and excellence
• Command Client Engagements: Direct and orchestrate high-impact client interactions, including meetings, presentations, and strategic discussions, to ensure our ideas and solutions are compellingly communicated and embraced
• Exemplify Presentation Mastery: Deliver presentations with authority and insight, anticipating client needs and questions, and confidently articulating how The Social Lights’ products, strategies and solutions directly address the challenges and opportunities at hand
• Oversee and optimize the financial performance of a portfolio of accounts, steering our organization toward operational excellence and financial success
• Spearhead the retention and expansion of client portfolios, fostering enduring relationships and surpassing client expectations
• Oversee the sales renewal process for assigned accounts outlining key partnership opportunities and driving the account strategy
• Champion strategic initiatives, identifying opportunities to elevate client ambitions and pioneering novel avenues of support
• Inspire and empower the team to deliver unparalleled performance, orchestrating compelling presentations and persuasive engagements
• Oversee the financial vitality of key accounts, driving operational excellence and strategic foresight
• Collaborate with the Senior Director of Client Success in crafting comprehensive renewal strategies, highlighting pivotal partnership opportunities and steering account trajectories
• Seamlessly collaborate alongside multi-disciplinary TSL discipline leads and their teams to develop social-first ideas and bring strategic leadership and thinking into all work throughout the agency
• Collaborate with cross-agency partners on behalf of client interests
• Present strategic thinking and outputs to clients and internal partners
• Demonstrate presentation prowess by presenting ideas in a compelling and inspiring manner, anticipating questions that may arise and being fully prepared with thoughts that go well beyond what is written on a slide
• ultimately helping internal and external partners see the value The Social Lights offers and how our ideas directly solve the challenge at hand
• Champion the establishment of our organization as the premier and sought-after provider of innovative social media solutions, elevating our reputation and setting new industry standards
• Instill an agency-wide culture of curiosity, productivity and proactivity particularly related to content/engagement trends and innovations
• Promote and encourage a positive workplace culture dedicated to serving clients first and delivering a high standard of work on their behalf
• Champion a workplace dedicated to client service excellence and the delivery of superlative work standards
• Strategically lead and cultivate high-performing project teams, advocates and direct reports, fostering a culture of excellence to drive collective growth and success
• Build and manage high-performing teams with appropriate skills and knowledge
• Work with direct reports to set measurable annual objectives, conduct bi-weekly check-ins and scheduled employee reviews, and provide continual and specific feedback to help each employee continue on their path to growth
• Develop direct reports through ongoing coaching, skills development and encourage participation and/or memberships that foster growth and development
• Identify and champion growth opportunities for agency personnel
• Anticipate hiring needs, actively contribute to the hiring process for content and engagement roles, and assist in onboarding new team members
• Create and present internal training content with the intent to continue advancing team skills and development across the agency
• Orchestrate and oversee the integration and onboarding process for new team members, ensuring assimilation into our organization with the structure of the 30/60/90 day check-ins and fostering a culture of excellence from the outset

• Bachelor’s Degree in Advertising, Journalism, Public Relations, Marketing or relevant field of study
• 15+ years of experience with 4+ specifically dedicated in a social media role and 4+ years of experience in a client-facing role
• Able to effectively build trust and be seen as an account leader with day-to-day and sometimes senior-level clients
• Strong time management, organization, and prioritization skills to balance multiple clients and accounts
• Able to maintain confidentiality with business relations, personnel matters and proprietary matters
• Effective presentation skills
• Proficiency in the Google Suite: Docs, Slides, Sheets
• Proficient in Keynote and PowerPoint
• Proficient in the Adobe Suite

Ideally proficient in Hubspot

• Medical Insurance
• Dental Insurance
• HSA With Company Contribution
• 401k Company Matching
• Paid Time Off
• Technology Enablement + AI Tools
• Summer Hours + Flexible Work Options
• Pet-Friendly Office
• Paid Parking