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Ground Transport Services Agent

United Kingdom, London Employment contract · Job Posted June 15, 2026
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Job Description

As a member of the Ground Transport Team, you will be responsible for safely transporting our customers and colleagues and ensuring their journey is seamless. We are looking for colleagues who are customer orientated, safety focused and committed to the highest standards to join our team.

Job Responsibility

  • Safely transport passengers and colleagues using our fleet of vehicles
  • Maintain the highest standards of customer service throughout each journey
  • Ensure compliance with all safety regulations and company protocols
  • Professionally represent British Airways in all interactions
  • Manage time-sensitive transportation schedules with precision and care
  • Perform pre-trip vehicle inspections and report any maintenance issues
  • Assist passengers with luggage and provide supportive, friendly service

Requirements

  • Unrestricted right to live and work in the UK
  • Ability to acquire and retain an airside ID
  • Excellent interpersonal and communication skills
  • Proven resilience to handle outdoor shift work in varying weather conditions
  • Strong commitment to safety and customer satisfaction
  • Ability to work flexible shifts, including early mornings, late evenings, and weekends
  • A current Passenger Carrying Vehicles (PCV) DVLA Cat D license with 2 years driving experience
  • Manual and automatic driving license

What we offer

  • Unlimited basic and premium standby tickets on British Airways flights
  • Up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family

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