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Ground Transport Service Agent

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British Airways

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Location:
United Kingdom , London

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Category:

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

As a member of the Ground Transport Team, you will be responsible for safely transporting our customers and colleagues and ensuring their journey is seamless. We are looking for colleagues who are customer orientated, safety focused and committed to the highest standards to join our team. The Ground Transport Service Agent role is vital to our Heathrow Operations Team.

Job Responsibility:

  • Safely transport passengers and colleagues using our fleet of vehicles
  • Maintain the highest standards of customer service throughout each journey
  • Ensure compliance with all safety regulations and company protocols
  • Professionally represent British Airways in all interactions
  • Manage time-sensitive transportation schedules with precision and care
  • Perform pre-trip vehicle inspections and report any maintenance issues
  • Assist passengers with luggage and provide supportive, friendly service

Requirements:

  • Unrestricted right to live and work in the UK
  • Ability to acquire and retain an airside ID
  • A current Passenger Carrying Vehicles (PCV) DVLA Cat D licence with 2 years driving experience
  • Manual and automatic driving licence
  • Excellent interpersonal and communication skills
  • Proven resilience to handle outdoor shift work in varying weather conditions
  • Strong commitment to safety and customer satisfaction
  • Ability to work flexible shifts, including early mornings, late evenings, and weekends
What we offer:
  • Unlimited basic and premium standby tickets on British Airways flights
  • Up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family

Additional Information:

Job Posted:
January 29, 2026

Expiration:
February 08, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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