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As a member of the Ground Transport Team, you will be responsible for safely transporting our customers and colleagues and ensuring their journey is seamless. We are looking for colleagues who are customer orientated, safety focused and committed to the highest standards to join our team. The Ground Transport Service Agent role is vital to our Heathrow Operations Team.
Job Responsibility:
Safely transport passengers and colleagues using our fleet of vehicles
Maintain the highest standards of customer service throughout each journey
Ensure compliance with all safety regulations and company protocols
Professionally represent British Airways in all interactions
Manage time-sensitive transportation schedules with precision and care
Perform pre-trip vehicle inspections and report any maintenance issues
Assist passengers with luggage and provide supportive, friendly service
Requirements:
Unrestricted right to live and work in the UK
Ability to acquire and retain an airside ID
A current Passenger Carrying Vehicles (PCV) DVLA Cat D licence with 2 years driving experience
Manual and automatic driving licence
Excellent interpersonal and communication skills
Proven resilience to handle outdoor shift work in varying weather conditions
Strong commitment to safety and customer satisfaction
Ability to work flexible shifts, including early mornings, late evenings, and weekends
What we offer:
Unlimited basic and premium standby tickets on British Airways flights
Up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family