This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
As a working leader of the Ground Service group, the Team Captain will assume the responsibility and accountability of the team while leading, directing, motivating, evaluating and approving the work of the Ground Service Agents.
Job Responsibility:
Leads the Ground Service Agents on shift and is responsible for the success of a team’s ability to achieve the mutually established goals of Horizon Air and Alaska Airlines
Ensures that the Ground Service Agents follow proper procedures
Performs leadership duties such as assigning flights for the day, scheduling and managing agents on a week to week basis
Other duties may include clerical functions, reports and assisting with unexpected passenger needs or complaints
The Team Captain will also perform Ground Service Agent duties.
Requirements:
A minimum of 6 months of customer service or airline operations experience
Ability to lead, direct and motivate teams for optimum performance
Strong active listening and verbal communication skills
Ability to juggle multiple tasks in a fast-paced environment
Must have a valid unexpired driver’s license issued by a US state, a US territory or the District of Columbia
Ability to obtain USPS Mail Handling Certification
Ability to consistently lift 50 pounds
Must be able to stand for long periods of time
Must be able to bend, stoop, squat, reach and grasp
Ability to perform basic mathematics
Ability to work a variety of schedules to include nights, weekends and holidays
Ability to communicate in English
High school diploma or equivalent
Minimum age of 18
Must be authorized to work in the U.S.
Nice to have:
A minimum of 1 year of customer service or community service experience
Previous leadership experience.
What we offer:
Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
Comprehensive well-being programs including medical, dental and vision benefits