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Ground/Ramp Service Agent Team Captain

United States, Boise Employment contract 22.10 USD / Hour · Job Posted May 30, 2026
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Job Responsibility

  • Leads the Ground Service Agents on shift and is responsible for the success of a team's ability to achieve the mutually established goals of Horizon Air and Alaska Airlines
  • Ensures that the Ground Service Agents follow proper procedures
  • Performs leadership duties such as assigning flights for the day, scheduling and managing agents on a week to week basis
  • Other duties may include clerical functions, reports and assisting with unexpected passenger needs or complaints
  • The Team Captain will also perform Ground Service Agent duties

Requirements

  • A minimum of 6 months of customer service or airline operations experience
  • Ability to lead, direct and motivate teams for optimum performance
  • Strong active listening and verbal communication skills
  • Ability to juggle multiple tasks in a fast-paced environment
  • Must have a valid unexpired driver's license issued by a US state, a US territory or the District of Columbia
  • Ability to obtain USPS Mail Handling Certification
  • Ability to consistently lift 50 pounds
  • Must be able to stand for long periods of time
  • Must be able to bend, stoop, squat, reach and grasp
  • Ability to perform basic mathematics
  • Ability to work a variety of schedules to include nights, weekends and holidays
  • Ability to communicate in English
  • High school diploma or equivalent
  • Minimum age of 18
  • Must be authorized to work in the U.S.

Nice to have

  • A minimum of 1 year of customer service or community service experience
  • Previous leadership experience

What we offer

  • Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
  • Comprehensive well-being programs including medical, dental and vision benefits
  • Generous 401k match program
  • Annual bonus plans
  • Generous holiday and paid time off

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