Ground Operations Duty Manager

• Support the operational delivery of the TUI ground operation through collaboration with the TOCC Team
• Use the Ground Operations Turnaround Analysis tool to proactively monitor ground activity across the outstation and non-manned home-base network, mitigating disruption and ensuring issues are resolved
• Develop strong communication and relationships with the TOCC, our airport based teams and our suppliers to ensure a seamless service for delivering operational excellence, ensuring Ground Operations safety and security procedures are followed
• Act as a ground operations subject matter expert to support the TOCC Network Operations Team in managing ground handling issues or disruption
• Provide the TOCC with escalation support with our Ground Operations contracted suppliers to ensure high performance, effective planning, and command & control activities
• Act as the initial Ground Ops contact for airport disruption & crisis events, feeding relevant information into the TOCC and wider Ground Ops teams
• Provide comprehensive shift reporting, sharing ideas for operational efficiency and improvements, and escalating issues for follow-up and review by wider Ground Ops stakeholders
• Act as Subject Matter Expert for Ground Operations systems (e.g. GoNow & iPort DCS, eLoadsheet, Turnaround Tool)

• Strong operational knowledge of Ground Handling in an airport environment
• Excellent coordination and organisational skills, with the ability to manage multiple ground handling issues across regions
• The ability to prioritise operational issues and evidence of working successfully in a fast-paced high-pressure environment
• Effective communication skills, easily able to articulate ideas and instructions across multiple nationalities, and able to build strong local relationships whilst upholding our TUI Values
• Strong interpersonal skills, with the ability to build trust and collaborate effectively with internal teams and external partners
• Be self-driven and proactive, capable of working independently while contributing to team goals
• Proficiency in Microsoft Office tools, and confidence in using internal systems and reporting tools
• Fluency in business English, both written and spoken
• comfortable working in an international environment and occasionally travelling if required
• Flexibility: These roles are deployed and based in our operation centre and as such they will be based around a 24h flexible shift pattern. The role could involve short-term deployment to other TUI stations to provide operational support during disruption and/or crisis

Other languages are an advantage

• Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support
• Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment
• Access the TUI Learning Hub to level-up and reach your ambitions
• We champion intercultural collaboration and provide opportunities to work on global projects and teams
• Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation