Ground Operations Duty Manager

• Be responsible for the operational delivery of all aspects of the TUI operation on site both front and back of house
• Provide operational management support for the TUI operation at our key base/s including management of any self handling products
• Be the most senior person for TUI Airways on airport and provide representation as required
• Initiate, co-ordinate and deliver operational oversight and recovery strategies in times of disruption
• Manage and co-ordinate a team of Station Operations Coordinators (SOCs) on shift to provide online support for the TUI operation
• Be the main conduit and coordinator of information to/from the station to the TUI Airways Operations Control Centre (TOCC)
• Manage ground handlers and service partners in the live operation if required
• Provide operational oversight and support in our contracted suppliers operations control centres
• Manage operational mitigation measures locally to stabilise the TUI operation
• Build effective and productive relationships with supplier and third party duty management teams
• Provide support to other airports and areas of the operation as required
• Responsible for deploying and delivering products, efficiencies and initiates as requested by the Base Management team
• Co-ordinate and provide effective shift reporting and identify and communicate any operational efficiency or improvement areas
• Initiate and manage the first level TUI Emergency Response and crisis plan
• Responsible for the consistent and on time delivery of all aspects of the TUI operation whilst on shift
• Coordination, support and monitoring of the Self-Handling activities for TUI flights
• Oversight of communication between operating crew and ground handlers, ensuring correct loading and fuelling and maintaining safety and security standards
• Operating various airline and computer systems
• Reporting problems to all departments involved

• Significant experience in an operational airport, airline or ground handling environment
• Proven experience in leading, motivating and managing teams in a fast-paced environment
• Ability to co-ordinate a multi supplier and agency approach
• Proven prioritisation ability and evidence of working in a fast paced high pressure environment
• A logical thinker with the ability to generate ideas and alternatives
• An excellent communicator and easily able to articulate complex ideas and instructions
• Ability to illustrate that you are putting the customer at the forefront when developing plans and initiatives
• Excellent interpersonal and communicating skills and the ability to build strong local relationships
• Strong business English (written & spoken)
• Ability to obtain and maintain required airport passes and permits

Current possession of an airside pass, driving permit or airbridge permit would be advantageous

• Attractive remuneration
• Generous travel benefits
• Extensive health & wellbeing support
• Access to TUI Learning Hub
• Opportunities to work on global projects and teams
• Involvement with local charity and sustainability initiatives like the TUI Care Foundation