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Ground Operations Agent

britishairways.com Logo

British Airways

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Location:
United Kingdom , London

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Category:

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Contract Type:
Not provided

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Salary:

26100.00 GBP / Year

Job Description:

Our Ground Operations Agents play a vital role keeping the British Airways fleet moving, getting customers where they want to go, safely and on time. With around 70 long-haul and 250 short-haul flights arriving and departing every day from London Heathrow, you’ll be working in a fast-paced, exciting, and safety-critical environment, delivering the crucial baggage handling operation around which every journey revolves.

Job Responsibility:

  • Prepare aircraft for arrival and departure
  • Load and unload customer baggage, cargo, and approved items onto the aircraft including lifting items up to 32kg
  • Deliver customer baggage to designated collection/drop-off points
  • Undertake airside logistics activities for safe and timely aircraft arrivals and departures
  • Carry out safety checks whilst also raising and reporting any issues
  • Work in line with our Standard Operating Procedures, with a particular focus on Safety and Flight Punctuality
  • Identify continuous improvement opportunities and maintain a safe, secure, and effective customer baggage operation at LHR

Requirements:

  • Must have held a Full UK Manual Driving Licence for a minimum of 12 months, with no more than 3 penalty points when you join British Airways
  • Unrestricted right to live and work in the UK
  • Ability to acquire and retain an airside ID
  • Physical fitness to handle manual tasks, including lifting items up to 32kg
  • Good interpersonal skills
  • Resilience to handle outdoor shift work in varying weather conditions
What we offer:
  • Unlimited basic and premium standby tickets on British Airways flights
  • Up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family
  • Market-leading defined contribution (DC) pension
  • Flexible benefits including car benefit scheme, cycle to work, life insurance cover and private medical insurance
  • Gymflex membership
  • Tech Scheme up to £1,500 towards tech purchases
  • Free parking across various British Airways locations
  • 75% discount when travelling on the Heathrow Express

Additional Information:

Job Posted:
January 25, 2026

Expiration:
April 30, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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