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Our Ground Operations Agents play a vital role keeping the British Airways fleet moving, getting customers where they want to go, safely and on time. With around 70 long-haul and 250 short-haul flights arriving and departing every day from London Heathrow, you’ll be working in a fast-paced, exciting, and safety-critical environment, delivering the crucial baggage handling operation around which every journey revolves.
Job Responsibility:
Prepare aircraft for arrival and departure
Load and unload customer baggage, cargo, and approved items onto the aircraft including lifting items up to 32kg
Deliver customer baggage to designated collection/drop-off points
Undertake airside logistics activities for safe and timely aircraft arrivals and departures
Carry out safety checks whilst also raising and reporting any issues
Work in line with our Standard Operating Procedures, with a particular focus on Safety and Flight Punctuality
Identify continuous improvement opportunities and maintain a safe, secure, and effective customer baggage operation at LHR
Requirements:
Must have held a Full UK Manual Driving Licence for a minimum of 12 months, with no more than 3 penalty points when you join British Airways
Unrestricted right to live and work in the UK
Ability to acquire and retain an airside ID
Physical fitness to handle manual tasks, including lifting items up to 32kg
Good interpersonal skills
Resilience to handle outdoor shift work in varying weather conditions
What we offer:
Unlimited basic and premium standby tickets on British Airways flights
Up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family
Market-leading defined contribution (DC) pension
Flexible benefits including car benefit scheme, cycle to work, life insurance cover and private medical insurance
Gymflex membership
Tech Scheme up to £1,500 towards tech purchases
Free parking across various British Airways locations
75% discount when travelling on the Heathrow Express