Grooming Salon Leader

• Leading the operations of the grooming salon
• Achieving targeted goals and driving results to grow the business
• Overseeing daily operations of the salon
• Training and coaching staff
• Providing exceptional customer service to all pet parents and their dogs
• Maintaining regular and predictable attendance
• Working scheduled shifts and varied hours, days, nights, weekends and overtime as dictated by business needs
• Supporting selling initiatives (TEAM)
• Managing the day to day operations of the Groom Shop
• including scheduling, safety checklists, and salon audits
• Ensuring all grooming SOP’s and salon are audit compliant and cleanliness standards adhered to
• Placing monthly supply orders with the approval of SM staying within the monthly salon budget
• Assisting in hiring and onboarding all new Groomers and Groom Technicians
• Communicating all daily/weekly communication to salon team and Store Manager including sales performance
• Scheduling weekly meetings with SM to discuss staffing, schedules, prior week’s plan and forecast business review
• Driving salon growth – calling existing and new customers, scheduling appointments, follow-up phone calls and reminders to customers, attending community events, holding in-store events, working with rescue groups
• Leading salon team members by driving professional development, coaching for improvement and reviewing performance key metrics
• Providing professional grooming services for dogs using the knowledge of canine characteristics and grooming styles and techniques
• Safe Pet Handling – review grooming SOP’s annually with all current and new salon team members
• Always Demonstrating Professionalism and coaching professionalism amongst the salon team
• Equipment Handling and Maintenance
• Ensuring the safety and well-being of animals
• Inspecting animals for external signs of parasites, disease or injury and reports findings to pet owners
• Practice Safety and Sanitization protocols
• Sanitizing and maintaining upkeep of all grooming tools and equipment
• Maintaining records of all pet clients to include services provided and vaccination records
• Operate computer as needed
• Recovery of store, if needed
• Ensure the safety and well-being of live animals
• Complete all documentation associated with any of the above job duties
• Enforce and follow all salon policies and procedures

• Must demonstrate knowledge and skills in the grooming industry with a minimum of 2+ years experience grooming pets under the leadership of a professional groomer
• Supervisory experience preferred
• Must be comfortable working with dogs and cats
• Ability to demonstrate patience and compassion for animals
• Must provide own tools (clippers, blades, shears) or be willing purchase required tools
• High school diploma or equivalent required
• Must be able to read, write and count accurately
• Operate and use all grooming tools and equipment including bathing tubs, brushes, combs, scissors, clippers, dryers, and bathing products such as perfumed shampoo and soaps
• Communicate effectively with Associates and customers
• Display compassion with animals and treat them accordingly
• Exhibit attention to detail
• Read, write and count to accurately complete all documentation
• Problem solving skills
• Basic computer skills
• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict

Supervisory experience preferred

• Comprehensive and accessible total reward package
• Medical, dental, and vision coverage
• Company-paid life and disability insurance
• Paid parental leave
• Tuition reimbursement
• Family planning resources such as adoption and surrogacy assistance