Grooming Salon Leader Jobs

Petsense

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Category:
Health and Beauty

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Not provided

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Job Description:

This position is responsible for leading the operations of the grooming salon, achieving targeted goals and driving results to grow the business. This includes overseeing daily operations of the salon, training and coaching staff, and providing exceptional customer service to all pet parents and their dogs.

Job Responsibility:

Manage the day to day operations of the Groom Shop
including scheduling, safety checklists, and salon audits
All grooming SOP’s and salon must be audit compliant and cleanliness standards adhered to at all times
Place monthly supply orders with the approval of SM staying within the monthly salon budget
Assist in hiring and onboarding all new Groomers and Groom Technicians
Communicate all daily/weekly communication to salon team and Store Manager including sales performance
Schedule weekly meetings with SM to discuss staffing, schedules, prior week’s plan and forecast business review
Drive salon growth – calling existing and new customers, scheduling appointments, follow-up phone calls and reminders to customers, attending community events, holding in-store events, working with rescue groups and more
Lead salon team members by driving professional development, coaching for improvement and reviewing performance key metrics
Provide professional grooming services for dogs using the knowledge of canine characteristics and grooming styles and techniques
Safe Pet Handling – review grooming SOP’s annually with all current and new salon team members and retain a signed copy for records
Always Demonstrating Professionalism and coaching professionalism amongst the salon team
Equipment Handling and Maintenance
Ensures the safety and well-being of animals
Inspects animals for external signs of parasites, disease or injury and reports findings to pet owners
Practice Safety and Sanitization protocols
Sanitizes and maintains upkeep of all grooming tools and equipment to eliminates injury and spread of diseases to other pet clients
Maintains records of all pet clients to include services provided and vaccination records
Operate computer as needed
Recovery of store, if needed
Ensure the safety and well-being of live animals
Sanitize and maintain holding tanks and care for live animals as required
Complete all documentation associated with any of the above job duties
Enforce and follow all salon policies and procedures

Requirements:

Must demonstrate knowledge and skills in the grooming industry with a minimum of 2+ years experience grooming pets under the leadership of a professional groomer
Supervisory experience preferred
Must be comfortable working with dogs and cats
Ability to demonstrate patience and compassion for animals
Must provide own tools (clippers, blades, shears) or be willing purchase required tools
High school diploma or equivalent required
Must be able to read, write and count accurately

Nice to have:

Operate and use all grooming tools and equipment including bathing tubs, brushes, combs, scissors, clippers, dryers, and bathing products such as perfumed shampoo and soaps
Communicate effectively with Associates and customers
Display compassion with animals and treat them accordingly
Exhibit attention to detail
Read, write and count to accurately complete all documentation
Problem solving skills
Basic computer skills
Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict

What we offer:

company-paid life and disability insurance
paid parental leave
tuition reimbursement
family planning resources such as adoption and surrogacy assistance

Additional Information:

Job Posted:
December 11, 2025

Work Type:

On-site work

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Grooming Salon Leader