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Overall Job Summary This position is responsible providing professional grooming services for dogs using the knowledge of canine characteristics and grooming styles and techniques.
Job Responsibility:
Deliver world class customer satisfaction
Answer phone and schedule appointments
Assist in generating business by calling existing and new customers, scheduling appointments, follow-up phone calls and reminders to customers, and verifying vaccinations
Book appointments and greet pets as they come in
Report all accidents and injuries to the Store Manager promptly
Follow bathing/grooming procedures as outlined
Clean ears, clip nails and perform other needed services
Adhere to customer instruction of clipping pattern desired
Clip dog’s hair according to determined pattern, using electric clippers, combs, and shears
Comb and shape dogs’ coat
Talk to live animal, or use other non-physical techniques to keep animal calm
Complete and maintain customer and company forms
Properly and completely fill out required grooming forms
Observe all safety rules and procedures and adhere to safety standards
Sweep, vacuum, clean and sanitize cages, tubs and other cleaning as needed to maintain standards
Assist in store operations as needed
Requirements:
Minimum of 1-year experience grooming/styling pets
Must be comfortable working with dogs and cats
Must provide own tools (clippers, blades, shears) or be willing to purchase required tools
High school diploma or equivalent
Successful completion of Paragon Level 1 & 2 training provided by Petsense