Groomer

• Deliver exceptional customer service
• Follow and demonstrate all Petsense by Tractor Supply Mission and Values
• Maintain regular and predictable attendance
• Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs
• Answer phone and schedule appointments
• Assists in generating business by calling existing and new customers, scheduling appointments, follow-up phone calls and reminders to customers, and verifying vaccinations
• Book appointments and greet pets as they come in
• Thoroughly complete 7-point checkin
• Report all accidents and injuries to the Store Manager immediately
• Follow bathing/grooming procedures as outlined
• Clean ears, clip nails and perform other needed services
• Adhere to customer instruction of clipping pattern desired
• Clip dog’s hair according to determined pattern, using electric clippers, combs, and shears
• Comb and shape dogs’ coat
• Talk to live animal, or use other non-physical techniques to keep animal calm
• Complete and maintain customer and company forms
• Properly and completely fill out required grooming forms
• Adhere to all safety rules and procedures and follow all safety standards
• Know and watch for any of the Seven Critical Signs of Stress throughout the full appointment of the animal while in our care
• Sweep, vacuum, clean and sanitize cages, throughout bathing, grooming and check in areas and other cleaning as needed to maintain standards
• Sanitizes and maintains upkeep of all grooming tools and equipment to eliminates injury and spread of diseases to other pet clients
• Assist in store operations as needed

Experience: Minimum of 1-year experience grooming/styling pets. Must be comfortable working with dogs and cats. Must provide own tools (clippers, blades, shears) or be willing purchase required tools. Education: High school diploma or equivalent. Successful completion of Paragon Level 1 & 2 training provided by Petsense. Any suitable combination of education and experience will be considered. Regardless of education level, Associates must be able to read, write and count accurately.

• Operate and use all grooming tools and equipment including bathing tubs, brushes, steel combs, barber shears, scissors, clippers, driers, and bathing products such as perfumed shampoo and soaps
• Ability to read, write, and count accurately
• Communicate effectively with customers
• Display compassion with animals and treat them accordingly
• Exhibit attention to detail
• Lift and carry pets generally weighing 0-50 pounds
• Work varied hours, days, nights, and weekends as business needs dictate
• Stand and walk for long periods of time
• Safely work around pets and pets’ waste

• Medical
• dental
• vision coverage
• company-paid life and disability insurance
• paid parental leave
• tuition reimbursement
• family planning resources such as adoption and surrogacy assistance