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Groom technician

· Job Posted January 21, 2026
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Job Description

This position is responsible for interacting with customers and associates, supporting selling initiatives and performing assigned tasks, while providing WOW! customer service.

Job Responsibility

  • Maintain regular and predictable attendance
  • Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs
  • Take the initiative to support selling initiatives (TEAM): Thank the Customer, Engage with the customer and/or pet, Advise products or services, Make it Memorable
  • Safe Pet Handling
  • Bathing, Drying, Brushing and Combing all coat types
  • Nail Trimming
  • Ear Cleaning
  • Preparatory Hair Trimming
  • Basic Clipper Techniques
  • Basic Finishing Techniques
  • Customer Service Skills
  • Demonstrating Professionalism
  • Equipment Handling and Maintenance
  • Ensures the safety and well-being of animals
  • Inspects animals for external signs of parasites, disease or injury and reports findings to pet owners
  • Practice Safety and Sanitization protocols
  • Sanitizes and maintains upkeep of all grooming tools and equipment to eliminates injury and spread of diseases to other pet clients
  • Assists in generating business by calling existing and new customers, scheduling appointments, follow-up phone calls and reminders to customers, and verifying vaccinations
  • Maintains records of all pet clients to include services provided and vaccination records
  • Operate computer as needed
  • Recovery of store, if needed
  • Ensure the safety and well-being of live animals. Sanitize and maintain holding tanks and care for live animals as required
  • Complete all documentation associated with any of the above job duties

Requirements

  • Must be comfortable working with dogs and cats
  • Ability to demonstrate patience and compassion for animals
  • Must provide own tools (clippers, blades, shears) or be willing purchase required tools
  • High school diploma or equivalent required
  • Completed Level 1 Paragon Training and received certification through Petsense
  • Must be able to read, write and count accurately

What we offer

  • company-paid life and disability insurance
  • paid parental leave
  • tuition reimbursement
  • family planning resources such as adoption and surrogacy assistance

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  • Take the initiative to support selling initiatives (TEAM): Thank the Customer, Engage with the customer and/or pet, Advise products or services, Make it Memorable
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