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This position is responsible for enrolling & completing the training course Level 1 provided by Petsense, “Paragon,” in preparation for a career in grooming and/or bathing. Paragon is a virtual distant learning program where students are guided through a 15-week training program designed to educate students on the fundamentals in bathing and grooming, while also providing the necessary basic skills in safety, pet first aid and CPR, pet handling skills, dog anatomy and dog physiology. This is achieved through a combination of hands-on practice, book work, online exams, watching videos and submitting photos of practical application for grading.
Job Responsibility:
Maintain regular and predictable attendance
Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs
Take the initiative to support selling initiatives (TEAM): Thank the Customer, Engage with the customer and/or pet, Advise products or services, Make it Memorable
Successfully enroll & complete the Paragon training for Level 1 (Groom Tech) by the required timeline of five weeks
Safe Pet Handling
Bathing, Drying, Brushing and Combing all coat types
Nail Trimming
Ear Cleaning
Preparatory Hair Trimming
Basic Clipper Techniques
Basic Finishing Techniques
Customer Service Skills
Demonstrating Professionalism
Equipment Handling and Maintenance
Ensures the safety and well-being of animals
Inspects animals for external signs of parasites, disease or injury and reports findings to pet owners
Practice Safety and Sanitization protocols
Sanitizes and maintains upkeep of all grooming tools and equipment to eliminates injury and spread of diseases to other pet clients
Assists in generating business by calling existing and new customers, scheduling appointments, follow-up phone calls and reminders to customers, and verifying vaccinations
Maintains records of all pet clients to include services provided and vaccination records
Operate computer as needed
Recovery of store, if needed
Ensure the safety and well-being of live animals. Sanitize and maintain holding tanks and care for live animals as required
Complete all documentation associated with any of the above job duties
Requirements:
Must be comfortable working with dogs and cats
Ability to demonstrate patience and compassion for animals
Must provide own tools (clippers, blades, shears) or be willing purchase required tools
High school diploma or equivalent required
Must be able to read, write and count accurately
Nice to have:
Operate and use all grooming tools and equipment including bathing tubs, brushes, combs, scissors, clippers, dryers, and bathing products such as perfumed shampoo and soaps
Communicate effectively with Associates and customers
Display compassion with animals and treat them accordingly
Exhibit attention to detail
Read, write and count to accurately complete all documentation
Problem solving skills
Basic computer skills
Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict
What we offer:
company-paid life and disability insurance
paid parental leave
tuition reimbursement
family planning resources such as adoption and surrogacy assistance