Grievance Analyst

• Researching, resolving, and communicating issues, questions, or concerns members have about their coverage and benefits provided through Medicare Part D
• Working cross-functionally with different departments within CVS Health
• Outreach to members with verbal and/or written responses explaining the resolution of issues
• Constructing written formal communication to members
• Multitasking and working with up to 15 various computer applications
• Documenting issues and resolutions in the database
• Adhering to strict turnaround times established by the Center for Medicare and Medicaid Services (CMS)

2 plus years of experience working within a customer service role on several computer applications and complex databases for research, including Microsoft Office products (Excel, Word, and Outlook)

• Previous experience within Pharmacy Benefit Management (PBM) or pharmaceutical related industry
• Previous Med D grievance experience
• Bachelors Degree Preferred

• Affordable medical plan options
• 401(k) plan (including matching company contributions)
• Employee stock purchase plan
• No-cost programs including wellness screenings, tobacco cessation and weight management programs, confidential counseling, financial coaching
• Paid time off
• Flexible work schedules
• Family leave
• Dependent care resources
• Colleague assistance programs
• Tuition assistance
• Retiree medical access