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The Grand Rapids Promise Zone Success Coordinator will provide direct services to students in support of the Grand Rapids Promise Zone’s efforts to increase the college going culture for Grand Rapids students through post-secondary preparation, transition to GRCC/post-secondary education, persistence, retention and completion. This person must be motivated and be able to work independently in our partner high schools to provide case management student services, focused on building relationships and outreach, within our K-12 partner schools, and students’ transition to GRCC/post-secondary institution.
Job Responsibility:
Build relationships with prospective and current Promise Zone students in designated high schools and work independently in high schools to promote the mission of the Promise Zone
Build and maintain productive relationships with school staff
Provide leadership in developing, planning, and implementing activities that promote the Promise Zone scholarship to eligible students and families through a variety of communication and outreach activities
Represent the Promise Zone in designated schools K-12 schools, outreach activities, and throughout the community
Maintain current knowledge of Promise Zone, GRCC, and partner high school processes
In collaboration with high school partner(s), provide case management services
Assist students with creating individualized post-secondary plans based on goals and other factors identified by students
Refer student concerns to appropriate high school or GRCC service areas, community resources and services as needed
Facilitate targeted workshops as needed and defined by the Promise Zone department and/or high school partner(s) for students and their supporters
Encourage and assist students to complete necessary tasks, targeted interventions, and utilize resources to promote post-secondary attainment
Have extensive knowledge on the financial aid process, FAFSA completion, and other financial aid resources, and be able to assist students and families in one-on-one and group settings
Utilize the customer relationship management (CRM) software to view student eligibility, manage communication with, and record notes of student interactions, referrals, resources, and interventions as applicable to improve support provided to students
Established productive relationships with assigned partner high schools
Be knowledgeable and inform students/schools/families about existing systems/programs that provide student support
Partner and assist with current activities to provide additional resources to support post-secondary plans and expand services to students and families
Plan and execute necessary events to support the enrollment processes at GRCC
Track and monitor student progress toward goal achievement
Maintain current knowledge and provide information regarding academic and occupational degrees, as well as job training programs
Counsel students with the post-secondary enrollment processes
Create and execute communication plans that provide relevant information to students, families, and K12 partners that may include print, texting, phone calls, and emails
Engage in regular communication with GRCC staff/faculty and partner high schools
Support college-wide activities such as orientation, Student Block Party, Open Houses, etc
Support and mentor current GRCC students through office hours, communications via texts, calls and emails, and on an individual basis to promote persistence, completion, and/or transfer
Provide support to students who have not taken advantage of the scholarship through various outreach methods, events, and appointments
Input and report student data as needed
Assist in creating content and maintaining Promise Zone social media channels
Attend regular team meetings
Regular attendance during normal scheduled hours is required
Other duties as assigned
Requirements:
Bachelor's degree required
Minimum 1 year of work experience in education or working with high school students required (experience can include graduate assistantship, internship, or practicum experiences)
Ability and experience working with and relating to diverse high school and college student populations
Ability to organize work, handle multiple tasks, and meet timelines in a multi-project environment
Self-motivated with the ability to work independently with minimal supervision, as well as collaboratively with multiple stakeholders
Must be able to carry at least 25-30 pounds of material
Must have a valid driver’s license and reliable transportation for travel between high schools and community engagements
Commitment to serving a diverse student population with respect and equity
Dedicated to student success
Ability to analyze information and conceptualize solutions
High level of energy, enthusiasm, motivation, and the ability to be innovative, creative, and self motivated
Ability to work collaboratively with many stakeholders, as well as independently with limited supervision
Nice to have:
Degree in Higher Education, School Counseling, Social Work, or related field preferred
Work experience with at-risk populations preferred
Excellent written and verbal communication skills
Must be comfortable with public speaking
Excellent formal presentation skills for small and large groups while presenting a strong professional presence
Proficient in use of electronic student information systems (PeopleSoft), Microsoft Office (especially Excel), content relationship management (CRM) and other internet applications preferred
Knowledge of data reporting systems
experience with data tracking and preparing reports preferred
What we offer:
Health Coverage: Six health insurance plan options, including one with no health insurance premiums
Time off: Enjoy substantial vacation time
Wellness Program: Access resources for physical and mental wellbeing, and an onsite gym membership
Continuous Learning: Career development and educational opportunities
Retirement Plans: Secure your future with our retirement options, including the state retirement plan or a 401(a) with a 12% employer contribution