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The role for supporting the availability, stability, and performance of business-critical applications within a production environment. Working as part of the Application Support team, the individual will assist in monitoring applications, investigating incidents, troubleshooting technical issues, and coordinating with cross-functional teams to ensure timely resolution of service disruptions.
Job Responsibility
Monitor application performance and respond to incidents, alerts, and service requests
Perform initial investigation and troubleshooting of application-related issues
Analyze logs, system behavior, and error messages to identify root causes
Escalate complex issues to appropriate technical teams while ensuring timely follow-up
Support incident, problems, and change management processes in accordance with ITIL practices
Maintain accurate documentation of incidents, troubleshooting steps, and resolutions
Assist in application deployments, upgrades, and maintenance activities
Collaborate with cross-functional teams including Infrastructure, Development, Database, and Business teams
Participate in shift handovers and operational reviews
Contribute to process improvements and knowledge base creation
Ensure adherence to SLAs, operational procedures, and compliance requirements
Requirements
Bachelor's degree in computer science, Information Technology, Computer Engineering, Electronics, or a related field
Strong academic record with a keen interest in IT operations and application support
Basic understanding of operating systems (Windows/Linux)
Basic knowledge of databases and SQL queries
Familiarity with networking fundamentals such as TCP/IP, DNS, HTTP, and VPN concepts
Good analytical and problem-solving skills
Strong verbal and written communication skills
Ability to work effectively in a team environment
Nice to have
Very good understanding of ITIL framework and processes
ITIL certification is preferred
Working knowledge/experience on Linux - preferred but not must
Able to share ideas with the team and self-confident
Go-getter and solution-oriented personality
Very quick learner and keen to learn new things
Reliable & accountable individual who can manage client interaction