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Graduate Trainee – Education Support

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Bentley Systems

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Location:
India , Pune

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The Graduate Trainee – Education Support will assist with day-to-day education support activities, helping students and educators with account setup, software access, eligibility, downloads, and basic technical queries. This role is ideal for a recent graduate with good communication skills, attention to detail, and an interest in learning about software support and education platforms.

Job Responsibility:

  • Handle and track education support queries, perform basic eligibility and account checks, ensure proper case resolution, flag trends, and assist with process and automation testing
  • Respond to users using approved templates, requesting missing details clearly
  • document issues accurately
  • identify common user confusion to improve FAQs
  • and maintain consistent explanations of education access and eligibility
  • Follow Education Support SOPs, help update internal guides and FAQs, distinguish Education vs. Product Support scope, and contribute to continuous improvement initiatives
  • Collaborate with global Education, Operations, and Support teams, and learn Bentley systems, tools, and education licensing models during the trainee period.

Requirements:

  • Recent graduate or up to 1 year of experience in a support or user-facing role
  • comfortable following structured processes
  • basic proficiency with Microsoft Office and web platforms
  • organized, reliable, and open to feedback.

Nice to have:

  • Internship or trainee experience in support or operations
  • exposure to education platforms or academic users
  • basic awareness of licensing or software access concepts.
What we offer:
  • Hands-on exposure to supporting global students and educators
  • practical experience with education licensing, systems, and workflows
  • training in professional communication with mentorship from experienced team members
  • and opportunity to progress into a full-time role based on performance.

Additional Information:

Job Posted:
May 20, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:
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