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Graduate Technical Support Analyst

United Kingdom · Job Posted December 05, 2025
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Job Description

As a Support Analyst you will be working closely with our customers to ensure they are getting the most out of our highly configurable and sophisticated software platform. This position is essential to ensure Acturis continues to maintain its outstanding reputation as the business grows.

Job Responsibility

  • Solving system and user problems
  • Resolving all questions and issues relating to the Acturis system
  • Advising customers on system functionality
  • Helping customer to configure Acturis to meet their needs
  • Identifying and gathering ideas for new services
  • Testing new software releases
  • Visiting customers to analyse their needs and to spot opportunities for improvement

Requirements

  • Achieved a 2:1 or above at Bachelor’s-level in any degree subject
  • Excellent A-levels, ideally including an A in Maths
  • First-rate problem-solving skills
  • Logical, well organised, and practical
  • Confident and eager to take on responsibility and the ability to learn new skills quickly
  • The ability to work well as part of a team, seamlessly collaborating with others
  • Computer literate (e.g. Word, Outlook, Excel) and able to pick up new concepts
  • Customer-focused with an ability to build professional relationships
  • Strong communication skills are essential

What we offer

  • Structured targets, quarterly feedback and an annual performance review
  • Clearly defined career path
  • Concentrated initial training and close mentoring
  • Encouraged to complete industry standard training
  • More senior colleagues can choose courses with time set aside and the course paid for
  • Management team run training sessions to pass on experience and best practice

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