Graduate Technical Support Analyst Jobs

Acturis Ltd

Location:
United Kingdom

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As a Support Analyst you will be working closely with our customers to ensure they are getting the most out of our highly configurable and sophisticated software platform. This position is essential to ensure Acturis continues to maintain its outstanding reputation as the business grows.

Job Responsibility:

Solving system and user problems
Resolving all questions and issues relating to the Acturis system
Advising customers on system functionality
Helping customer to configure Acturis to meet their needs
Identifying and gathering ideas for new services
Testing new software releases
Visiting customers to analyse their needs and to spot opportunities for improvement

Requirements:

Achieved a 2:1 or above at Bachelor’s-level in any degree subject
Excellent A-levels, ideally including an A in Maths
First-rate problem-solving skills
Logical, well organised, and practical
Confident and eager to take on responsibility and the ability to learn new skills quickly
The ability to work well as part of a team, seamlessly collaborating with others
Computer literate (e.g. Word, Outlook, Excel) and able to pick up new concepts
Customer-focused with an ability to build professional relationships
Strong communication skills are essential

What we offer:

Structured targets, quarterly feedback and an annual performance review
Clearly defined career path
Concentrated initial training and close mentoring
Encouraged to complete industry standard training
More senior colleagues can choose courses with time set aside and the course paid for
Management team run training sessions to pass on experience and best practice

Additional Information:

Job Posted:
December 05, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Graduate Technical Support Analyst