Graduate - International Operations Coordinator Job at Theramex (London)

Job Description

Reporting to the Associate Director – Distributor Markets, you will play a key role in managing and supporting the day‑to‑day operations of Theramex’s global Distributor Markets, spanning 40+ countries. You will collaborate closely with cross‑functional teams—including Finance, Artwork, and Planning—and serve as the primary point of contact for our distributors, ensuring smooth, efficient, and timely operational execution.

Job Responsibility

Act as the gatekeeper for order receipt by reviewing incoming distributor orders and ensuring alignment with agreed commercial and logistical terms, artwork requirements, and serialization needs
Ensure distributor orders meet supply chain and manufacturing requirements, including MOQ, lead times, and forecast alignment
Track all open orders and produce reporting as required
Coordinate logistics activities to ensure smooth delivery in accordance with the relevant Incoterms
Manage the forecasting process by collecting and validating customer data, analysing sales-out and stock levels, and preparing forecasts for internal reporting
Provide support and recommendations to maintain appropriate stock levels and ensure orders are placed within required lead times
Prepare and deliver forecast-related reports as requested
Partner with Finance by issuing delivery notes and ensuring correct invoicing terms are applied
Maintain an up-to-date forecast of order delivery timelines and projected orders to support financial forecasting, ensuring alignment with customer data and contract terms
Contribute to the regional estimate reporting as needed
Serve as the primary point of contact for distributors regarding order status updates and inquiries
Communicate distributor requirements internally and escalate bottlenecks or critical issues to the line manager
Manage SKU master data, ensuring accurate pricing, SKU numbers, descriptions, and contractual details
Support the coordination of planning activities linked to launches, regulatory updates, or operational changes
Ensure orders and artwork are processed in accordance with project requirements

Requirements

University degree required
business, international relations, or logistics/supply chain preferred
Experience in operations or supply chain administrative roles preferred
Understanding of supply planning and business planning preferred
Previous experience working with an ERP system preferred
Strong attention to detail and accuracy
Solid understanding of international logistics processes
Excellent written, verbal, and presentation skills
Strong project management capabilities
Curious, dynamic, and persistent mindset
Ability to adapt quickly to changing business needs
Ability to think quickly and respond effectively in fast-paced situations
Agile mindset with willingness to adopt new or digital approaches
Strong listening skills and ability to understand healthcare professionals’ needs
Ability to uphold, share, and represent the company’s values

What we offer

25 days holiday + 8 bank holidays
Private Health Insurance for employee and family members
Pension contribution: 10% company + 5% employee (auto-enrolled from day one)
Hybrid Working
Cycle to Work Scheme
Engaging employee experience to come together as a community: in-office events, shared learning and much more

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Graduate - International Operations Coordinator

Job Description

Job Responsibility

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