Graduate - Global Operations & Client Services Job at LegalAndGeneral (Cardiff)

Vp, head of atm operations and service continuum

Citi Global Wealth (CGW) brings together the full power of Citi to serve the ent...

Location

Singapore , Singapore

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Graduate, with at least 12 years of experience in Consumer Banking
Experience in leading or managing a team
Knowledge of Branch operations, banking processes and services
Demonstrated experience in project management and systematic approach in problem solving in large-scale process innovation and/or change management projects
Proven track record of consultative and collaborative relationship management and ability to influence multiple stakeholders effectively, and gaining support for new ideas and approaches
Strong leadership of ability to take charge, lead and drive all functions to deliver a common objective with exceptional result
Decisive, capable of thinking through and trouble-shooting nuanced and complex situations
A committed team player who is also able to work independently
Driven, analytical, strong appreciation of processes, detail oriented
Highly competent with Excel and PowerPoint

Job Responsibility

Strategy Formulation & Execution
Project Management for Client Servicing, Wealth Centers & ATM/CDM
Drive and spearhead service process re-engineering / innovation and manage physical distribution network transformation including paperless branch experience, etc
Collaborate with local and global stakeholders on transformation initiatives
Formulate, deliver and execute strategy for optimized physical distribution network (Wealth Centers, ATMs/CDMs) to meet business needs for acquisition, engagement, branding by analyzing client traffic / trends / transactions at Citi assets vs other physical spaces in Singapore. Prepare and publish ATM/CDM revenue, cost and transactional data (ATM Bluebook)
On-going metrics monitoring and ensure post project actions such as performance tracking are duly performed
ATM Vendor management
Business contact responsible for ordering new machines, PO/Invoices and payments
Oversee day to day FLM and SLM services and manage adhoc cost approvals for movement / repair / fix / issues
Audit and Ongoing Compliance

What we offer

Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country
We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world

Fulltime

Global Head of Client Onboarding

Citi Services is seeking a visionary Global Head of Client Onboarding to lead th...

Location

United Kingdom , London

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Extensive leadership experience in financial services, fintech, or technology organizations
Proven experience building or transforming digital platforms, product ecosystems, or client journeys at scale
Deep understanding of client onboarding processes within transaction banking, payments, liquidity management, trade finance, or capital markets services
Track record delivering large-scale digital transformation initiatives involving AI, automation, and modern platform architectures
Experience operating in complex global and matrixed organizations
Product & Platform Leadership: Experience building scalable digital platforms and client experiences, with strong product management principles
Technology Fluency: Understanding of modern digital architectures including: APIs, microservices, workflow orchestration, cloud platforms, data platforms, AI/ML-enabled automation
Strategic & Commercial Acumen: Ability to connect platform innovation with client value, revenue growth, and market differentiation
Client-Centric Innovation: Passion for improving client experiences through technology, analytics, and user-centered design
Leadership & Influence: Exceptional ability to lead global teams and influence senior stakeholders across multiple functions

Job Responsibility

Define and execute the global onboarding strategy for Citi Services, supporting client growth across Payments, LMS, TWCS, Issuer Services, and Investor Services
Transform onboarding into a digital platform capability, delivering seamless, automated, and scalable onboarding journeys for institutional clients globally
Build and lead a multi-year transformation roadmap focused on digitization, automation, AI-driven decisioning, and data-driven insights
Partner with engineering and platform teams to modernize onboarding infrastructure
Establish onboarding as a strategic growth engine, accelerating time-to-revenue for clients adopting Citi Services solutions
Serve as a thought leader internally and externally, shaping the future of digital onboarding in institutional banking
Drive adoption of AI, machine learning, and intelligent automation to streamline onboarding workflows and reduce manual processes
Deploy advanced analytics and predictive insights to optimize onboarding journeys, improve cycle times, and proactively identify onboarding risks or bottlenecks
Lead integration of digital identity verification, regulatory technology, and industry onboarding utilities
Partner with fintech and technology firms to introduce innovative onboarding capabilities and digital collaboration models

Fulltime

Global Head of Client Onboarding

Citi Services is seeking a visionary Global Head of Client Onboarding to lead th...

Location

Ireland , Dublin

Salary:

230000.00 - 420000.00 EUR / Year

Citi

Expiration Date

Until further notice

Requirements

Extensive leadership experience in financial services, fintech, or technology organizations
Proven experience building or transforming digital platforms, product ecosystems, or client journeys at scale
Deep understanding of client onboarding processes within transaction banking, payments, liquidity management, trade finance, or capital markets services
Track record delivering large-scale digital transformation initiatives involving AI, automation, and modern platform architectures
Experience operating in complex global and matrixed organizations
Product & Platform Leadership
Technology Fluency (understanding of modern digital architectures including APIs, microservices, workflow orchestration, cloud platforms, data platforms, AI/ML-enabled automation)
Strategic & Commercial Acumen
Client-Centric Innovation
Leadership & Influence

Job Responsibility

Define and execute the global onboarding strategy for Citi Services
Transform onboarding into a digital platform capability
Build and lead a multi-year transformation roadmap focused on digitization, automation, AI-driven decisioning, and data-driven insights
Partner with engineering and platform teams to modernize onboarding infrastructure
Establish onboarding as a strategic growth engine
Serve as a thought leader internally and externally
Drive adoption of AI, machine learning, and intelligent automation
Deploy advanced analytics and predictive insights
Lead integration of digital identity verification, regulatory technology, and industry onboarding utilities
Partner with fintech and technology firms

Fulltime

Senior Director, Application Development, China

Accountable for the development and delivery of innovative and high-quality cust...

Location

China , Shanghai

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

10+ years of application development leadership experience with a minimum of 3 years at a Senior Director level or 6 years at Director level
Direct experience leading technology teams in defining, creating and supporting enterprise-scale solutions with strong knowledge of industry-standard Web/Mobile/WeChat technologies and Chinese Digital eco-systems like Tencent and Alibaba etc.
Strong knowledge of general industry trends, technologies and platforms
Demonstrated experience in Agile development methodologies, specifically with large-scale initiatives and geographically distributed teams
Direct management of cross functional, sourced, or matrixed teams
Five year’s recent experience with architectural frameworks and the various approaches to the Systems Development Life Cycle (SDLC)
Experience working with consulting companies to lead the technology solution, application development, and production operations for $10M+ of efforts
Deep Experience in building highly scalable and secure modern Digital platform architectures for web platforms
Experience in building headless and headful solutions, with modern UI stack with Java, Node.JS, React, Vue and Redux and CMS and Experience
Experience in building architecture and solution for iOS App, Android App, WeChat Mini Program and WeChat Ecosystem

Job Responsibility

Accountable for the development and delivery of innovative and high-quality customer-facing digital experiences for China and drives the growth and guest satisfaction of Marriott’s Digital channels
Follows and provides input to standard application development tools and processes to promote project quality for client-facing systems
Manages day-to-day relationships with global information technology teams and partners with local and global discipline stakeholders to deliver best in class experiences
Implements and manages continuous improvement programs to improve quality, consistency, and client satisfaction
Works with the Architecture and Development lead to facilitate consistency of service delivery across client groups
Builds and maintains a standard set of application development tools and processes that will drive consistency and predictability throughout the SDLC for all client groups including: SDLC standard tools and processes for both waterfall and agile development, Estimating standard tools and processes, incorporating flexibility for small and large projects, Deployment standard tools and processes
Monitors projects for adherence to defined application development processes
Works with IT organization to create broader IT related and corporate standards and policies where necessary
Communicates important application development policy changes that affect service provider and/or Marriott operations
Manages application development projects in partnership with IT teams, business partners and providers

What we offer

Equal opportunity employer
Hiring a diverse workforce and sustaining an inclusive, people-first culture
Non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law
More brands, more hotels and more opportunities for associates to grow and succeed

Fulltime

Sanctions Director - Head of Banking Client Risk Management & Advisory

The Head of Client Risk Management & Advisory in Banking Sanctions is a senior I...

Location

United States , Washington, DC

Salary:

170000.00 - 300000.00 USD / Year

Citi

Expiration Date

Until further notice

Requirements

10 years+ experience in the Financial Services Industry and/or government
Graduate degree, BS or concentration in Business Administration, Legal and/or Finance
Sanctions SME with proven track record in managing sanctions programs in complex organizations
Leadership skills including ability to work effectively and drive results with a virtual global team
Experience managing diverse teams, and comfort navigating complex, matrixed organizations
Knowledge of the U.S. and/or European Union/UK regulatory environment
Highly motivated, strong attention to detail, team oriented, organized
Strong presentation skills with the ability to articulate complex problems and solutions through concise and clear messaging
Demonstrated ability to assess complex issues through root cause analysis and other analytical techniques, structure potential solutions, and drive to resolution with senior stakeholders
Ability to influence and lead people across cultures at a senior level using sound judgment and successful execution, understanding how to operate effectively across diverse businesses

Job Responsibility

Building awareness of client sanctions risks through a strong working relationship with key regional and global stakeholders, including management of multiple Line of Business, Functions, and Internal Audit
Interacting effectively with regulators, in coordinating with the Citi’s regulatory team
Understanding industry trends, emerging issues, and regulatory expectations, developing practical solutions to complex problems
Providing monitoring and oversight of Banking controls and execution around clients, ensuring identification, escalation, and remediation of control gaps in a timely way
Monitoring Banking’s compliance with requirements set forth by the US Department of the Treasury's Office of Foreign Assets Control (OFAC) and United Kingdom’s Office of Financial Sanctions Implementation (OFSI) or other EU country equivalents, issuing Monitoring Reports where appropriate
Monitoring ICRM Banking Sanctions adherence to relevant policies and procedures related to execution of processes designed to implement the global sanctions program
Partnering with stakeholders in implementing Sanctions-related regulatory change
Managing a dedicated team for the sanctions’ compliance review of clients and client activity as well as escalations of risks identified in KYC onboarding and renewal questionnaires
Managing the monitoring and specialized review of sanctions risks associated with specific clients, sectors, or geographies to advise the business on appropriate sanctions risk management measures
Managing a process for the review of sanctions-related enhanced due diligence as part of client onboarding, renewal, or episodic reviews

What we offer

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

Fulltime

Graduate Cloud Support Engineer

As a Cloud Support Engineer you will be part of a world-class international team...

Location

United Kingdom

Salary:

Not provided

Acturis Ltd

Expiration Date

Until further notice

Requirements

2.1 or higher degree in software engineering or computer science or another related science/math program
Familiarity with Windows or Linux network operating systems
One year providing excellent client service in a customer service role
Experience in scripting
Demonstrated ability to learn new programming languages
Curiosity for the behind the scenes workings of an international private cloud platform supporting thousands of users
Interest in learning and troubleshooting application defects and design principles
First-rate problem solving ability
Excellent communication skills and a team player

Job Responsibility

Providing support through a dedicated helpdesk on our Global Private Cloud infrastructure for our development teams
Performing root cause analysis (RCA)
Working with developers to deploy and manage code changes (DevOps)
Developing tools that manage our platform using a wide variety of programming languages
Releasing development and testing environments to development teams
Monitoring and evaluating the health of our platform

What we offer

Structured training and coaching
Written constructive performance feedback every third
Real responsibility for own projects
Competitive salary and annual performance-based reviews
Eligibility for annual bonus and company share incentive schemes
Work from home up to 3 days per week

Fulltime

Prime Brokerage Client Service Analyst

Working at Citi is far more than just a job. A career with us means joining a te...

Location

Hong Kong , Kowloon City

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Open for Fresh Graduated, 1-2 years relevant experiences are preferrable
Operational Expertise: demonstrate considerable understanding of key operational functions such as Settlements, Reconciliations, Trade Support, Treasury and Corporate Actions
Strong, influential communicator who is articulate and concise
Strong risk management and control mindset
Provides evaluative judgement based on analysis of factual information in complicated, unique and dynamic situations
draws on diverse range of internal and external sources
Self-reliant, good problem solver, results orientated
Ability to establish and build trust with professionals throughout the business

Job Responsibility

Main point of contact for client/administrator operational queries
Trade handling across equity and fixed income PB, including trade capture, trade kick-outs, broker mapping and connectivity issue resolution with clients/administrators
Management of client trade activity, liaising with settlements and clients to resolve any issues
Management of client cash activity, authorisations, reporting and query resolution
Driving initiatives to reduce Manual Touch Points (MTP’s) for local and global team
Helping to maintain a culture and environment where processes, risks and controls are continually monitored, and potential risks

What we offer

Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more
We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families
We empower our employees to manage their financial well-being and help them plan for the future
Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses
We have a variety of programs that help employees balance their work and life, including generous paid time off packages
We offer our employees resources and tools to volunteer in the communities in which they live and work

Fulltime

Global Head of Operational Risk - Markets & Broker Dealers

The 2nd LoD Global Head of ORM- Markets & Broker-Dealers is responsible for lead...

Location

United Kingdom , London

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Graduate-level education or equivalent experience
15+ years direct experience as an executive-level risk professional in a large, global financial services organization with responsibility for managing risks and related operational processes and markets
Commercial experience highly required, including front office business management, trade execution / management / supervision, product development, in-business risk and control, and operations/middle office management functions
Proven subject matter expertise in operational risk management including process and controls engineering
Strong working knowledge of operational risk management frameworks in a global organization
Demonstrated success in managing and advising on risk policy/strategy
Subject Matter Expert in financial instruments, risk metrics and control design/performance optimization strategies
Expert analytical, technical and quantitative skills including knowledge of control testing and assessment best practices
Expert knowledge of treasury, market risk, credit, liquidity management, secured financing, securitization, and derivative products
Proficient in MS Office applications (Excel/VBA, Word, PowerPoint) and SQL

Job Responsibility

Own and drive implementation and maintenance of the operational risk management framework including: policies, standards, technology and tools, monitoring and governance for Global Markets end-to-end inclusive of product control and business execution / Markets Operations
Review and agree with 1LOD the Appetite or Tolerance levels for Operational Risk categories together with the key indicators and thresholds for warning and breach
Ensure that Ops Risk for the Business (and country/business/LV, as applicable) is managed to defined Risk Appetite or Tolerance levels. In case risk levels are in potential and/or actual breach of defined thresholds, ensure risk exposure is well understood and there is a robust Path to Green to avert/remediate breach within an acceptable time frame
Review and confirm appropriateness and adequacy of first line risk identification, assessments (i.e. KMORs, MCA (RCSA), scenario analyses, third party reviews)
Where necessary, conduct independent second line operational risk assessments (e.g., reviewing control design and effectiveness of key processes, end-to-end deep dives of significant control breaks that impact multiple risk categories, lessons learned and near misses) and root cause assessments
Create aggregated risk profile for the Business using a combination of first line and independent second line assessments
Evaluate the quality and execution of the Business control design and effectiveness assessments and drive business efforts as needed to strengthen risk management, controls and other risk mitigation efforts
Escalate significant or unaddressed risk issues and control environment concerns to Business and Risk Leadership
Assess that the Business has the appropriate skills and experience and capacity for managing operational risks, and for implementing the operational risk framework
Lead 2nd line operational risk oversight of Product and New Activity risk management including NAC approval/voting membership, as well as regular monitoring of the Business portfolio of Products and Services

Fulltime

Graduate - Global Operations & Client Services

LegalAndGeneral

Location:
United Kingdom , Cardiff

Category:
Finance

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 09, 2025

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