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Moss Logo Moss · Customer Service

Graduate Customer Operations Associate

Germany, Berlin · Job Posted February 18, 2026
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Job Description

This is an entry-level opportunity designed for recent graduates and junior professionals who are eager to start their career in FinTech. You will gain hands-on experience across customer operations, onboarding, compliance, and process optimization, building a strong operational foundation in a fast-paced, high-growth environment. From day one, you’ll play a key role in ensuring a seamless, secure, and high-quality experience for our customers.

Job Responsibility

  • Support and guide customers as a key operational contact
  • Handle inquiries professionally across phone, chat, and email
  • Approach complex situations with curiosity and structure
  • Collaborate across teams with Compliance, Product, Risk, and other Operations colleagues
  • Optimise internal tools, systems, and processes to improve customer experience

Requirements

  • Bachelor’s degree (or equivalent) in Business, Finance, Economics, Law, or a related field—or comparable practical experience
  • Native-level German (C2)
  • Strong English skills (min. C1)
  • Strong interest in FinTech, financial processes, or operational excellence
  • Proactive, hands-on mindset and willingness to take ownership
  • Strong communicator in German (written and spoken)
  • Structured & detail-oriented
  • Analytical & curious
  • Customer-oriented
  • Resilient & organized
  • Eager to learn

What we offer

  • Top-of-market compensation package, including equity
  • Vibrant offices at the heart of our culture
  • 20 days “work from abroad”
  • 600EUR/GBP Learning & Development Budget
  • Other local benefits
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