Graduate CRM Assistant Job at AO (Bolton)

Job Responsibility

Support the team in mapping out the transactional communication journey for all business units, and regularly reviewing this to make sure we’re delivering a great customer experience
Put together creative briefs for new communications, or updates to the current journey, across email and SMS
Collaborate with Tech teams on what data you need to execute the new comms
Build strong relationships with stakeholders across the business, including Customer Service, Logistics, Project Managers and IT teams
Roll your sleeves up and build the customer segments, emails and SMS in Emarsys (our CRM system) - or work with the email development team to build campaigns that are a little bit more complex
Report and analyse the campaigns we roll out to help decide if they were a success and if we need to change anything to be better
Occasionally you’ll support our contact centre teams in sending batch communications that can’t be automated, but are still required to make sure our customers have a smooth journey

25 days holidays, plus bank holidays (increasing to 27 days after 2 years with us!)
Pension - Contribute 5% of your annual salary and we'll do the same
Be a VIP at the AO Arena - opportunities to win free tickets and pre-sale access
Health & wellbeing - discounted gym membership, an onsite spa and Help @ Hand scheme (virtual GP’s, Mental Health support)
Discounts - exclusive discounts across our product range
Family leave - Enhanced Maternity, Paternity and Adoption leave
Making a difference - 2 fully paid days a year to donate your time to any charity
On site perks - free on site parking, complimentary breakfast and a coffee at subsidised in house coffee shop