Graduate Cloud Support Engineer Jobs

Graduate Cloud Support Engineer

Acturis Ltd

Location:
United Kingdom

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As a Cloud Support Engineer you will be part of a world-class international team. Our key mission is to deliver a reliable and effective cloud platform as well as train you in your career progression to being a technical and knowledgeable DevOps engineer. As the first point of contact in supporting customers and colleagues with technical issues within our Cloud business you will be working in a fast paced and highly varied environment.

Job Responsibility:

Providing support through a dedicated helpdesk on our Global Private Cloud infrastructure for our development teams
Performing root cause analysis (RCA)
Working with developers to deploy and manage code changes (DevOps)
Developing tools that manage our platform using a wide variety of programming languages
Releasing development and testing environments to development teams
Monitoring and evaluating the health of our platform

Requirements:

2.1 or higher degree in software engineering or computer science or another related science/math program
Familiarity with Windows or Linux network operating systems
One year providing excellent client service in a customer service role
Experience in scripting
Demonstrated ability to learn new programming languages
Curiosity for the behind the scenes workings of an international private cloud platform supporting thousands of users
Interest in learning and troubleshooting application defects and design principles
First-rate problem solving ability
Excellent communication skills and a team player

What we offer:

Structured training and coaching
Written constructive performance feedback every third
Real responsibility for own projects
Competitive salary and annual performance-based reviews
Eligibility for annual bonus and company share incentive schemes
Work from home up to 3 days per week

Additional Information:

Job Posted:
December 05, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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