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Acturis Ltd Logo Acturis Ltd · IT - Software Development

Graduate Cloud Support Engineer

United Kingdom · Job Posted December 05, 2025
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Job Description

As a Cloud Support Engineer you will be part of a world-class international team. Our key mission is to deliver a reliable and effective cloud platform as well as train you in your career progression to being a technical and knowledgeable DevOps engineer. As the first point of contact in supporting customers and colleagues with technical issues within our Cloud business you will be working in a fast paced and highly varied environment.

Job Responsibility

  • Providing support through a dedicated helpdesk on our Global Private Cloud infrastructure for our development teams
  • Performing root cause analysis (RCA)
  • Working with developers to deploy and manage code changes (DevOps)
  • Developing tools that manage our platform using a wide variety of programming languages
  • Releasing development and testing environments to development teams
  • Monitoring and evaluating the health of our platform

Requirements

  • 2.1 or higher degree in software engineering or computer science or another related science/math program
  • Familiarity with Windows or Linux network operating systems
  • One year providing excellent client service in a customer service role
  • Experience in scripting
  • Demonstrated ability to learn new programming languages
  • Curiosity for the behind the scenes workings of an international private cloud platform supporting thousands of users
  • Interest in learning and troubleshooting application defects and design principles
  • First-rate problem solving ability
  • Excellent communication skills and a team player

What we offer

  • Structured training and coaching
  • Written constructive performance feedback every third
  • Real responsibility for own projects
  • Competitive salary and annual performance-based reviews
  • Eligibility for annual bonus and company share incentive schemes
  • Work from home up to 3 days per week
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