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Graduate Analyst - After Sales Operations

https://www.volkswagen-group.com Logo

Volkswagen AG

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Location:
United States , Reston

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The After Sales Operations Graduate Analyst will participate in a structured rotational program across Marketing, Service Development, and Strategy & Business Intelligence. This role is designed to provide a comprehensive understanding of service operations, customer engagement strategies, and data-driven decision-making. The analyst will support cross-functional initiatives aimed at enhancing customer satisfaction, optimizing service delivery, and driving business growth.

Job Responsibility:

  • 1st Rotation - Service Development: Analyze customer and operational data to identify service enhancement opportunities
  • Lead or support the design and rollout of new after-sales initiatives
  • Conduct market and competitor analysis to identify service gaps and best practices
  • Prepare business cases and presentations for proposed service improvements
  • Monitor KPIs related to service adoption, customer feedback, and operational efficiency
  • Support training, documentation, and communication for new services
  • 2nd Rotation - After Sales Marketing: Support development and analysis of digital and traditional marketing campaigns
  • Conduct customer segmentation and insights research to inform targeted outreach
  • Create and refine marketing materials and promotional content
  • Track and report on campaign performance metrics (e.g., open rates, click-throughs, conversions)
  • Maintain marketing calendars, coordinate campaign logistics, and update CRM systems
  • Benchmark competitor marketing strategies and identify improvement opportunities
  • 3rd Rotation - Strategy & Business Intelligence: Analyze operational and customer data to identify trends and actionable insights
  • Develop and maintain dashboards tracking key business metrics
  • Support strategic planning efforts and prepare executive-level reports and presentations
  • Conduct root cause analysis on performance issues and identify process improvements
  • Ensure data accuracy, integrity, and consistency across reporting tools
  • Collaborate with IT and data teams to enhance reporting and analytics capabilities

Requirements:

  • Preferred Degree: Business Administration, Marketing, Data Analytics, Management, Economics, or related fields
  • Analytical mindset with experience using data visualization or reporting tools
  • Familiarity with CRM, ERP, or BI systems (e.g., SAP, Power BI) preferred
  • Analytical Thinking: Ability to interpret data, identify trends, and draw actionable insights
  • Communication Skills: Strong written and verbal communication for presenting ideas and collaborating with teams
  • Problem-Solving: A proactive mindset to identify issues and propose effective solutions
  • Adaptability: Comfort rotating across departments and learning new tools and processes quickly
  • Collaboration & Teamwork: Ability to work effectively with cross-functional teams and stakeholders
  • Microsoft Office Proficiency: Strong working knowledge of Excel, PowerPoint, and Word for analysis, presentations, and reporting

Additional Information:

Job Posted:
January 22, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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