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The After Sales Operations Graduate Analyst will participate in a structured rotational program across Marketing, Service Development, and Strategy & Business Intelligence. This role is designed to provide a comprehensive understanding of service operations, customer engagement strategies, and data-driven decision-making. The analyst will support cross-functional initiatives aimed at enhancing customer satisfaction, optimizing service delivery, and driving business growth.
Job Responsibility:
1st Rotation - Service Development: Analyze customer and operational data to identify service enhancement opportunities
Lead or support the design and rollout of new after-sales initiatives
Conduct market and competitor analysis to identify service gaps and best practices
Prepare business cases and presentations for proposed service improvements
Monitor KPIs related to service adoption, customer feedback, and operational efficiency
Support training, documentation, and communication for new services
2nd Rotation - After Sales Marketing: Support development and analysis of digital and traditional marketing campaigns
Conduct customer segmentation and insights research to inform targeted outreach
Create and refine marketing materials and promotional content
Track and report on campaign performance metrics (e.g., open rates, click-throughs, conversions)
Maintain marketing calendars, coordinate campaign logistics, and update CRM systems
Benchmark competitor marketing strategies and identify improvement opportunities
3rd Rotation - Strategy & Business Intelligence: Analyze operational and customer data to identify trends and actionable insights
Develop and maintain dashboards tracking key business metrics
Support strategic planning efforts and prepare executive-level reports and presentations
Conduct root cause analysis on performance issues and identify process improvements
Ensure data accuracy, integrity, and consistency across reporting tools
Collaborate with IT and data teams to enhance reporting and analytics capabilities
Requirements:
Preferred Degree: Business Administration, Marketing, Data Analytics, Management, Economics, or related fields
Analytical mindset with experience using data visualization or reporting tools
Familiarity with CRM, ERP, or BI systems (e.g., SAP, Power BI) preferred
Analytical Thinking: Ability to interpret data, identify trends, and draw actionable insights
Communication Skills: Strong written and verbal communication for presenting ideas and collaborating with teams
Problem-Solving: A proactive mindset to identify issues and propose effective solutions
Adaptability: Comfort rotating across departments and learning new tools and processes quickly
Collaboration & Teamwork: Ability to work effectively with cross-functional teams and stakeholders
Microsoft Office Proficiency: Strong working knowledge of Excel, PowerPoint, and Word for analysis, presentations, and reporting